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Regal Acura

Lakeland, FL

4.5
822 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 822 reviews

August 16, 2021

Entire sales team, Troy, Brandon, Pedro and Chris was very friendly. No high pressure sales tactics. Excited to purchase our new MDX. Look forward to a long relationship with Regal. More

by rcponcheri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner
Aug 17, 2021 -

Regal Acura responded

Thank you for choosing Regal for your new Acura MDX!

August 13, 2021

Terrible service center. Made an appointment. When I arrived I was told it was at least a four hour wait. Wish I had not purchased my car from this dealer More

by linda.plourde
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jessica Torres
Aug 17, 2021 -

Regal Acura responded

We apologize for the inconvenience and are having management look into this further. We see you have an appointment with Chrissy next week and we are confident she will take great care of you.

Aug 17, 2021 -

linda.plourde responded

Still think your rep could have handled my situation a lot better. Her only suggestion was to take the car to your Chevy dealer in Bartow. I wasn't aware of your all day shuttle service. This is one thing she could have offered. Not good service. She needs better customer service training. Your website should also indicate the wait time if a customer opts to wait for service. Four hours is not acceptable.

Aug 17, 2021 -

Regal Acura responded

We agree and have addressed it with our employee. The location she suggested is 5 mins away in Lakeland, still she should have been more accommodating. The wait time was highly unusual for routine maintenance, but like the rest of the country some days we experience staff shortages outside of our control.

August 10, 2021

My wife was very disappointed when service was performed the mechanic left black marks on the light interior on the door handle seats and center compartment. My wife was very disappointed More

by CHRISLEE001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We are sorry to hear about the marks. Feel free to stop by the dealership at your convenience and let us take a look and see what we can do about removing them.

August 09, 2021

I purchased my Acura RDX from your dealership in 2014 and have been very satisfied with the vehicle and service you provide. I was recently offered 18,000 trade in for a new model. More

by SAINT6760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We love hearing from satisfied customers!

August 08, 2021

I have been very happy with the service I have received each time I have visited Regal Lakeland. My service advisor has been Mr. Ray and I feel like he goes above and beyond each time I work with him. More

by DT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We love Ray and agree that he does go above and beyond for his customers :)

August 06, 2021

Understaffed. Does not answer phone calls or return calls for car update. Poor follow up with insurance companies. Had to wait 1 month for the insurance to get documents from acura service dept More

by SOL_OCONER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Acura responded

We apologize for any inconvenience you experienced with our dealership we are working on hiring additional staff.

August 05, 2021

They are very professional and efficient.To make an They are very professional and efficient. To make an appointment is very easy and timely. And then they are very on time for the service as well. T More

by Ocala Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelley , Jose Corona. 5 stars
Aug 11, 2021 -

Regal Acura responded

Thanks Ocala Jack! We always appreciate your business and look forward to working with you again!

August 04, 2021

Troy Carter and Pedro Jenner both friendly and professional with my purchase of 2021 Acura RDX this weekend. And both welcomed me to contact them if there were any questions I may have at a later More

by Perla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner
Aug 11, 2021 -

Regal Acura responded

Congratulations on your new Acura RDX!

August 03, 2021

Had a wonderful experience with Troy and ken. Got me the exact car I wanted all the way from palm beach. More

by Lindseyjean1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Huckabee
Aug 11, 2021 -

Regal Acura responded

Congratulations on your new Acura Lindsey!

July 29, 2021

Troy did an awesome job managing the process and was extremely helpful. Appreciate that I had the opportunity to work with him a second time. More

by stephanie.wiltrout
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Huckabee, Pedro Jenner
Aug 02, 2021 -

Regal Acura responded

Congratulations on your new vehicle Stephanie!

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