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Regal Acura

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.4
851 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 851 reviews

October 13, 2021

After waiting 2 1/2 hours for an oil change and tire rotation, I was told they only changed one of my wiper blades. The driver one would be in the next day and I could drive back to the dealership and h More

by jlwhammy
Recommend Dealer
No
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2021 -

Regal Acura responded

Could you please provide a Repair order # found on your paperwork or the last 6 of your vin # so that we can access your records? We want to take a look at what happened as well as check to see if your part has come in. Thank you and I look forward to hearing from you soon. Kelli Woodside kelli.w@regallakeland.com (863)577-3205

October 12, 2021

They could not diagnose the problem and could not fix it and run the car out of half a tank of gas and have only 25 miles left on tank More

by tomdiascrosr
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2021 -

Regal Acura responded

Good Afternoon Mr. Diascro. We appreciate your feedback and have accessed your records. Let me assure you that everything done on your vehicle is done by Honda's standards and recommendations. Unfortunately, with so much technology on these new vehicles diagnosing and repairing can be a little harder. On your first visit the codes were cleared and none returned. On your 2nd visit there were no stored codes in the system and the Technician could not get the vehicle to duplicate your concerns. Repairs can not be made without a stored code or obvious part/mechanical failure - of which neither were present at the point of service. A loaner vehicle was provided on both occasions to minimize your any disruption to your schedule. We understand your frustration, but, once again with the technology involved without the vehicle's computer providing what needs repair with a code or a visible mechanical part failure there is no way to repair the vehicle. Thank you for your understanding and if you have any other questions or concerns please do not hesitate to reach out. Kelli Woodside (863)577-3205 kelli.w@regallakeland.com

Oct 14, 2021 -

tomdiascrosr responded

Would it pay to buy one a those computer readers to plug if it happens again and not able to get to dealer

October 07, 2021

My service advisor Jessica Torres was so helpful from getting my service setup, to getting me a ride home and picking me up when the service work was complete. She also called me to let me know how the More

by ERACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Rojas (Service Tech) , Jessica Torres
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Oct 11, 2021 -

Regal Acura responded

Thank you for trusting us with your vehicle needs!

October 07, 2021

Despite the 5 day delay in the repairs, the parts are working well and the family is happy. More

by sgephraim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
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Oct 11, 2021 -

Regal Acura responded

Thank you for understanding the delay in parts. We apologize for any inconvenience and hope things return to "normal" soon :)

October 06, 2021

David C was very attentive and knowledgeable. He listened to my wants and needs. Unforgettable experience for sure! More

by asiadecilian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cruz, Pedro Jenner
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Oct 11, 2021 -

Regal Acura responded

Thank you and congrats!

October 05, 2021

Good service. Nice customers service. Easy to schedule. Good service. Nice customers service. Easy to schedule. Great service. You would not regret. Thanks More

by ROXY 2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Huckabee, Pedro Jenner, Jessica Torres
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Oct 06, 2021 -

Regal Acura responded

Thank you for the wonderful comments!

October 05, 2021

Regal is Always prompt with service and efficient with my courtesy rides to and from their service center. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
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Oct 06, 2021 -

Regal Acura responded

We appreciate you choosing Regal for your vehicle's service/repair needs!

October 04, 2021

Very nice people. Jessica Torres was awesome. She made the process went smoothly and answered all my questions. More

by Ongnoi88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
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Oct 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service/repair needs!

October 01, 2021

Nice place. Employees appear happy and are helpful. Wait time to speak to service tech was minimum. He was very friendly. More

by Sstrom425
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
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Oct 04, 2021 -

Regal Acura responded

Thank you

September 29, 2021

Nice clean. Loved that you clean car. A little upset that my license plate holder was broken and someone just taped it and didn't tell me what had happened. I had to see it when I got home and walked around More

by Davidnagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
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Sep 29, 2021 -

Regal Acura responded

Thank you for your feedback. We apologize for your tag holder and how that was handled please contact Customer Service Manager Alaina Southern at alaina.s@regallakeland.com with your information and what happened so she can resolve for you.

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