Red McCombs Hyundai Northwest

I am treated with respect every time my vehicle is serviced at this dealership. The staff if professional, educated, dedicated, focused, and understanding. I will be returning! serviced at this dealership. The staff if professional, educated, dedicated, focused, and understanding. I will be returning! More

Not only did ya'll not service the vehicle before it was delivered (we had to take it to another dealer to get the AC fixed) The manager, Sal, was very rude to my wife. I'll never buy a car for your dealer delivered (we had to take it to another dealer to get the AC fixed) The manager, Sal, was very rude to my wife. I'll never buy a car for your dealer again. More

Normally a good dealership, but this time communication with the service department was nonexistent. I personally had to reach out multiple time per day to get any information on my vehicle. This experie with the service department was nonexistent. I personally had to reach out multiple time per day to get any information on my vehicle. This experience has made me reconsider taking my vehicle back to Red McCombs. More

Robert was great - not pushy at all; gave honest feedback on comparisons between Telluride & Palisade; pointed out all features of the Palisade before & after purchase. on comparisons between Telluride & Palisade; pointed out all features of the Palisade before & after purchase. More

It was too hard to get an appointment by phone or online. Once I got it (going in person to book the service), the attention was excellent. Nevertheless, my car was recently cleaned and they return it too di Once I got it (going in person to book the service), the attention was excellent. Nevertheless, my car was recently cleaned and they return it too dirty (due to the rain that day), on the outside as well as the driver’s place. The tire pressure was uneven on the 4 tires after the rotation and inspection. More

Isreal made the process very simple and easy. Will definitely go back to him if I ever need to buy another car. Will definitely go back to him if I ever need to buy another car. More

Bought my 2 vehicle from. G80 and now a GV80.. Salesman Robert awesome and made the transaction smooth G80 and now a GV80.. Salesman Robert awesome and made the transaction smooth More

Alyssa lead me to believe that she was going to be the sales person for the purchase of our car. I felt like she deceived us. She should have the integrity to inform me upfront what her role would be in sales person for the purchase of our car. I felt like she deceived us. She should have the integrity to inform me upfront what her role would be in the purchase of our car. More

The staff was friendly and Raul kept me informed throughout the whole process. My hybrid car is beautiful. throughout the whole process. My hybrid car is beautiful. More

In April of 2023 Genesis issued a recall for seat belt pre-tensioners that could explode during collisions. I went to Red McCombs Hyundai Northwest on 23 June 2023 to ask about scheduling the recall appo pre-tensioners that could explode during collisions. I went to Red McCombs Hyundai Northwest on 23 June 2023 to ask about scheduling the recall appointment. Mr. Gilbert Pena informed me that I would have to drop off my vehicle for approximately 5 weeks, without a loaner! About 6 months ago, I tried to deal with a similar recall of my daughter's Hyundai Venue. At that time, they stated that the car would need to be dropped off. In approximately 1 week they would evaluate the car to see if it was subject to the recall. They would then order the part and proceed with the repairs. I had to clarify because I did not believe what I was hearing. Can I make an appointment to have the car evaluated for the recall? They answered no. I promptly called Red McCombs Hyundai (410). We were allowed to make an appointment for recall evaluation. After an hour appointment we were told that our vehicle did meet recall criteria. They ordered the parts and we made a second appointment for the repair. Please note that the 410 location is less than 15 minutes away from the I-10 location. My issue is that the 410 location does not service the Hyundai Genesis line. So I will need to do a search for nearby dealerships which can complete this recall without me being without a vehicle for 5 weeks! It's the dumbest business model I have ever heard of. In Mr. Pena's defense, it's not his policy. I thought "Is this your way of not doing the recalls. Make the process so inconvenient that people go somewhere else..." I bought my vehicle two years ago then moved here from out of state. If I knew that I would be dealing with this service department, I can't say I would have bought the Genesis. More