Red McCombs Hyundai Northwest

Very poor communication and customer service. If the service is going to take 3-5 days say so. And, if the customer is supposed to pick up the vehicle, a courtesy phone that day with a status wou If the service is going to take 3-5 days say so. And, if the customer is supposed to pick up the vehicle, a courtesy phone that day with a status would be nice. I had to call, leave voicemails and call back constantly for an hour close to the end of the day just to see if my car was actually ready (after they quoted it to be complete). My service rep was almost non-existent, missing our drop off appointment and not there when I was told to pick up the vehicle. I probably will not return. Go to another Hyundai dealership, not any Red McCombs. More

Service was outstanding. Would recommend this location for any Hyundai automotive service. Much better than at Northside. Would recommend this location for any Hyundai automotive service. Much better than at Northside. More

the manager in service stared at me with lack of empathy when I described the situation/problem with my vehicle (that I had for the 3rd time) Matt from sales was phenomenal in helping me out with the servic when I described the situation/problem with my vehicle (that I had for the 3rd time) Matt from sales was phenomenal in helping me out with the service aspect and getting me a loaner. he was the only one who seemed to care! More

the service department manager treated me like xxxx and just stared at me while I expressed my problems/concerns. shout out to the manager Matt in sales for actually making things happen and helping me out just stared at me while I expressed my problems/concerns. shout out to the manager Matt in sales for actually making things happen and helping me out even though it wasn't really his problem 🩷 More

Tony did an excellent job when we purchased our vehicle. He was very attentive, and answered all of our questions. He was very attentive, and answered all of our questions. More

The experience at the dealership was marred by the construction. Everything and everybody crammed into a temporary building. The parking area was also restricted and a tight fit. To finish the pape construction. Everything and everybody crammed into a temporary building. The parking area was also restricted and a tight fit. To finish the paperwork we had to wait a couple of hours which was not anticipated. The people we worked with were helpful. More

Staff was very caring, polite, and professional. Service was quick and and the system kept you informed about the details of your car. Service was quick and and the system kept you informed about the details of your car. More

Everything went smooth. Everyone was friendly and helpful. Thanks for making my appointment and then purchase very easy. Everyone was friendly and helpful. Thanks for making my appointment and then purchase very easy. More

Although it was extremely busy Ernest was helpful, attentive knowledgeable and easy to work with. He knew what models my loan would accommodate and kept updated on the progress. My loan was pre-appr attentive knowledgeable and easy to work with. He knew what models my loan would accommodate and kept updated on the progress. My loan was pre-approved so that cut down a lot of wait time.. it was the best car buying experience I didn’t know I needed. Great job guys More

3rd car front Hunter Lee-he has always made sure my happiness comes first and the Manager Sal came out and thanked me with true care. LUV THIS PLACE-our family all buy and service our cars here at Hyun happiness comes first and the Manager Sal came out and thanked me with true care. LUV THIS PLACE-our family all buy and service our cars here at Hyundai Northwest!! More