Red McCombs Hyundai Northwest
San Antonio, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The quality of work is great. Unfortunately the business side has a few kinks that need to be worked out. I scheduled a 30K mile service package, but when I arrived they stated Unfortunately the business side has a few kinks that need to be worked out. I scheduled a 30K mile service package, but when I arrived they stated the description of what is included is wrong and the transmission service is not included, but would be an extra $250. I checked the service app a week later and the description still includes items which are an extra or upcharge. More
Excellent customer service. They thoroughly inspected my vehicle prior to service and explained the procedure thoroughly. They thoroughly inspected my vehicle prior to service and explained the procedure thoroughly. More
Literally made everything effortless! It was an amazing experience, gave me great confidence in the car I purchased and the salesmen were more than awesome to work with. It was an amazing experience, gave me great confidence in the car I purchased and the salesmen were more than awesome to work with. More
Everyone was very helpful from my salesperson (Joseph) to the final closing with (Oscar).. To be sure this purchase was one of the easiest for my wife and myself. We both dreaded shopping for a replacement the final closing with (Oscar).. To be sure this purchase was one of the easiest for my wife and myself. We both dreaded shopping for a replacement vehicle and frankly we didn't want to shop any further.once we arrived at your dealership. My recommendation...you need to bottle and save the experience that you have created. More
The staff at Red McCombs Hyundai Northwest are friendly, polite, courteous, knowledgeable and attentive. I have enjoyed my experience as a valued customer every time I go. polite, courteous, knowledgeable and attentive. I have enjoyed my experience as a valued customer every time I go. More
Generally poor service to the customer. 1.Asked for a small price concession on the vehicle being purchased, was told no. Went ahead with the purchase, after leaving the dealership that e 1.Asked for a small price concession on the vehicle being purchased, was told no. Went ahead with the purchase, after leaving the dealership that evening, saw the price of the vehicle dropped another $200 on-line. If you were going to lower the price just hours later, offer the customer the benefit for having asked for it. 2. When asking about financing through dealer available lenders, was told multiple lenders would be accessed for best lending offers. When I got into the finance office and asked to see the offers, that work had not been done. I was only offered one lender. Have already started the process of transitioning the loan to a different lender. 3. Waited close to 2 hours to see the finance manager to close the transaction. 4. Was told all maintenance services (oil, filters, etc) were done as a part of the make ready process for sale. Got the vehicle home for the DIC to tell me the fuel filter life was at 9% and needed to be changed. Called salesperson to ask about why it was not done and for a credit back to me, he said he would ask his sales manager and call back within a couple of hours. He never called back. More
Amazing staff very knowledgeable and quick service never had a bad experience highly recommend this place had a bad experience highly recommend this place More
Great experience! I was a little hesitant about buying my first Hyundai but Richard made the experience great. He shared his knowledge and guided me in every step of t I was a little hesitant about buying my first Hyundai but Richard made the experience great. He shared his knowledge and guided me in every step of the process. Highly recommend Red McCombs Hyundai Northwest. More