Red McCombs Hyundai Northwest

Professional approach was calm, kind, respectful, listened very genuine and non aggressive. Product knowledge was spot on, meaning he knew the vehicle and brought options but allowing customer to th listened very genuine and non aggressive. Product knowledge was spot on, meaning he knew the vehicle and brought options but allowing customer to think and feel comfortable in thinking about things. Evan the finance guy was an amazing experience from my historical purchased vehicle with other dealerships. I would come back to this same place. Very pleasant non pressured atmosphere for customers. More

I found the vehicle I wanted here, the sales professional was helpful and facilitated the transaction well 5*. Then I got to finance and the wheels fell off. I didn't NEED nor WANT an extended warranty, but was helpful and facilitated the transaction well 5*. Then I got to finance and the wheels fell off. I didn't NEED nor WANT an extended warranty, but somehow it showed up on the purchaser's invoice after I expressly stated no. Another trip to dealership to correct, which was inconvenient and a real hassle. Finance 1*, I would not recommend or refer anyone to this dealership. More

Pros- Got appointment quickly, you provided a ride home for me, you allowed me to keep my car there for a few extra days as I was out of town and couldn't pick it up Cons- Expensive "diagnostic" for eng for me, you allowed me to keep my car there for a few extra days as I was out of town and couldn't pick it up Cons- Expensive "diagnostic" for engine light ($185), unprofessional estimate (total scribbled on a parts list- no clarity on what parts cost vs labor), my rep Joe didn't seem to understand as much as the guy beside him who told him how to answer my questions, when I called to ask if I could have a ride pick me up around 11:30am, I got a VERY snippy answer about maybe they could and maybe they couldn't - they don't schedule pickups and drop offs, so I had to wait for my husband to be off from work, and my car has two deep scratches on the driver's side door that were not there before. Given the experience with the serious engine trouble (cam shaft sensor) that started my visit with this dealership- which seems related to the engine trouble that has plagued Hyundai, the fact that I was charged $185 for said trouble to be diagnosed AFTER I spent $1350 with my mechanic clearing out the codes before the camshaft one appeared and the $4900 undetailed possibly shady estimate I received from Red McCombs Hyundai Service, I am switching brands altogether for my next purchase. If your brand is hurting from what they are getting wrong in manufacturing, the dealership needs to go above and beyond to instill confidence for buyers in sales and service. My sales experience with Max in 2018 was great, but now that is long gone and my vehicle is costing me a lot of money. Service is not going above and beyond at Red McCombs Hyundai. More

Great experience overall. The staff was very nice and helpful. No complaints from me at all. The staff was very nice and helpful. No complaints from me at all. More

I had a great experience with Samantha helping me purchase a vehicle. She’s polite, friendly, approachable, professional … just an amazing person. Thank you so much for helping me with my beautiful purchase a vehicle. She’s polite, friendly, approachable, professional … just an amazing person. Thank you so much for helping me with my beautiful car. More

Amazing customer service and experience. I reached out when our local Hyundai dealer couldn't or wouldn't make the deal I needed on the vehicle we wanted. Although almost 7 hours away, I I reached out when our local Hyundai dealer couldn't or wouldn't make the deal I needed on the vehicle we wanted. Although almost 7 hours away, I found the vehicle we wanted at Red McCombs and started the purchase process via phone, text and email. What a pleasure it was dealing with Raul, Rene and Ernest, absolute professionals and much appreciated. I was very impressed and will always refer anyone looking for a new Hyundai to the folks at Red McCombs... Thank you all and very well done... More

Great, prompt fix and readily to fix my issue. Thank you for the help and friendliness Thank you for the help and friendliness More

Great customer service, friendly and courteous employees. The newly remodeled service department waiting area is very comfortable for customers who choose to wait for their vehicle. The newly remodeled service department waiting area is very comfortable for customers who choose to wait for their vehicle. More

Excellent customer service. I have no complaints he was a gentleman and had my car ready in a short time I have no complaints he was a gentleman and had my car ready in a short time More

I received excellent service from the moment I drove my vehicle in to the service department. Joe was very professional and attentive to the services needed for the vehicle. vehicle in to the service department. Joe was very professional and attentive to the services needed for the vehicle. More