Red McCombs Hyundai Northwest

Had an appointment. It took 9 days total. Didn’t look at vehicle until late second day. Did not proactively order parts for recall campaign. Billed for tire balance and It took 9 days total. Didn’t look at vehicle until late second day. Did not proactively order parts for recall campaign. Billed for tire balance and rotation that was not performed. Not kept updated on status of vehicle. More

Charged for a wheel alignment even though that couldn’t not complete it fully. They didn’t have a in cabin air-filter in stock & I’m still waiting for a call back to let me know they are back in stock. The not complete it fully. They didn’t have a in cabin air-filter in stock & I’m still waiting for a call back to let me know they are back in stock. They said it should take a day or two. It’s been weeks. More

Overall it was good. Transition from email communication to offline dealership meeting could be smoother. Transition from email communication to offline dealership meeting could be smoother. More

It was perfect. I was earlier than my reservation, the office was nice,I'm happy. I was earlier than my reservation, the office was nice,I'm happy. More

To quote another reviewer, "my experience wasn't perfect. " I received an email about the vehicle I wanted. The model, trim, and color was exactly what I was asking for. I was coming from 300 miles away, s " I received an email about the vehicle I wanted. The model, trim, and color was exactly what I was asking for. I was coming from 300 miles away, so I wanted to be sure I knew what I was purchasing before making the long drive. We talked up to five days before the Saturday I arrived, but it wasn't until that morning I discovered the "new" car I was purchasing was not new. It had been the loaner car for the service department. I am not unopposed to purchasing a loaner vehicle, but I was not happy that it was not clearly stated. In fact, one of the pages I received a picture of conveniently had that part of the paper left off the picture. If I could upload a pic, I would show you. Everything I was sent, email, text, pics, etc. listed the vehicle as "NEW." The frustrating part of this is was a sticking point at the end because I did not get the complimentary Hyundai maintenance. I saw the mileage was over 3,000 miles. It wasn't until financing that I realized the odometer was actually at nearly 6,000 miles. The monthly payment estimated was nearly $50 over what it should be and it wasn't until financing that I realized they did that to hide the cost of the service contract. Financing agent (maybe Jose?) was condescending when answering questions and often answered questions with "I don't know how they do that" or "I'm not aware of where this number comes from." Don't lie to me, you are all in the same building. If you are truly in the dark, it is a strategic move aimed to provide plausible deniability for the financing agents. Shady practices that are not unusual but still frustrating when buying vehicles. I really liked Mimi, but she is the one who began the process of hiding the used vehicle. The paperwork showed it was new, but they were not able to sell it to me as new. I'm still upset over it and won't return to San Antonio in order to purchase a vehicle. More

Good place I customer from 2014 and I like and the people is nice and the people working is very nice and helping thanks is nice and the people working is very nice and helping thanks More

The staff is always very friendly and knowledgeable and eager to assist you with the reason for your visit. eager to assist you with the reason for your visit. More

Eric and Ernest were awesome and knowledgeable! Red McComb’s dealership helped us out. Thank you! Red McComb’s dealership helped us out. Thank you! More

When I pulled up was not greeted and had no idea what to do. I had an appt was waiting for over 2 hrs just for an oil change. I prefer hyundai cars but coming from Nissan, their customer service is WAY bett do. I had an appt was waiting for over 2 hrs just for an oil change. I prefer hyundai cars but coming from Nissan, their customer service is WAY better More

Wonderful customer care! I went in to change my tires and had knowledgeable, efficient service. I went in to change my tires and had knowledgeable, efficient service. More