Ray Catena Lexus of Freehold

This is my third Lexus RX 350 all from Ray Catena. I was seriously considering a Mercedes but after Neil Platt introduced me to the 2012 350 with all the new and improved bells and whistles, I was sold. No seriously considering a Mercedes but after Neil Platt introduced me to the 2012 350 with all the new and improved bells and whistles, I was sold. No pressure, just the car, facts, and a good price. He just kept going on and on about how great the car was over the phone. Then the personal test drive and I was sold. I trust Ray Catena even though other dealerships were a lot closer. Neil went above and beyond to make the entire buying experience pleasant. There were no unpleasant surprises at the end, which I have come to expect from Ray Catena. Dr. and Mrs. Murray More

KNOWLEDGEABLE, HONEST, NO GIMMICKS, NO PRESSURE TACTICS. SALES STAFF AND SERVICE STAFF ARE SUPERB. SHOWROOM IS CLEAN AND PROVIDES MANY AMENITIES FOR CLIENTS. FOLLOWUP CALLS ARE FRIENDLY AND HELPFUL. SALES STAFF AND SERVICE STAFF ARE SUPERB. SHOWROOM IS CLEAN AND PROVIDES MANY AMENITIES FOR CLIENTS. FOLLOWUP CALLS ARE FRIENDLY AND HELPFUL. More

Buying my Lexus at Ray Catina was fine - overall a very good experience. That's where it ends - a month ago my transmission died, car was slipping. Had the car towed to my mechanic - yup it was my transm good experience. That's where it ends - a month ago my transmission died, car was slipping. Had the car towed to my mechanic - yup it was my transmission - I needed a new one. I called Ray Catina- all good - no worries - they picked up the car and towed it to their service area. About an hour later, I get a call from a service rep who informs me that my mechanic used the wrong transmission oil (fluid) in my car. I phoned my mechanic where my car has been serviced since I purchased it and where my other Lexus was serviced. He told me the fluid they use - Toyota recommended fluid (whatever it is). I phone Chris back and told him - he told me - "Well he may have told you that he used the correct fluid, however they did not." and that the transmission was going to cost $4500 and NOT COVERED! I asked THREE times are they sure, that my mechanic had been in business for 35 years and has a impeccable reputation. He said yup he was definite. Then I informed him that my MANANIC WAS MY HUSBAND!!!! And, how dare they bad mouth a small independent business. Well, needless to say my mechanic / husband called the service manager, and my transmission was changed at NO COST, but only AFTER they were caught with their hands in the 'cookie' jar!!! NEVER WOULD I GO BACK THERE!!!!!!!!!!!!!! HOW MANY OTHER CUSTOMERS WAS TAKEN!!! More

Great buying experience. Victor Kaczynski was great to deal with. The transaction was very easy and quick. The car being 3 years old and a certified preowned was delivered in showroom condition. WOW!!! deal with. The transaction was very easy and quick. The car being 3 years old and a certified preowned was delivered in showroom condition. WOW!!! thanks More

Thruly outstanding service good knowledge in sales. Thruly outstanding service good knowledge in sales. Everything was explained step by step and he did not rushed just to close the deal he made sure Thruly outstanding service good knowledge in sales. Everything was explained step by step and he did not rushed just to close the deal he made sure I get what I want. I will recomened others to your salesman. More

This is my second Lexus that I have purchased but my first time at Ray Catena... and let me say WOW! Of course this is a for profit business but at the same token not your average dealer by any means, t first time at Ray Catena... and let me say WOW! Of course this is a for profit business but at the same token not your average dealer by any means, there are NO customer issues and Ray himself is right "If you think anything is more important than the customer,think again." Everything and anything I wanted they were more then happy to give & accomidate me with. I am a true customer of Lexus and I will continue to ONLY d business with Ray Catena More

This is our fourth Lexus puchased from Bernard. . . The dealership is excellent- but we would not travel an hour from our home ( there is a local Lexus dealer we choose not to use) if it were not for Berna dealership is excellent- but we would not travel an hour from our home ( there is a local Lexus dealer we choose not to use) if it were not for Bernard Tremblay! More

YES, for two reasons: first, the absolutely great job Jeff Ferdinand did; And then, because of their great customer-driven culture where they will do anything...large or small to satisfy you. Jeff Ferdinand did; And then, because of their great customer-driven culture where they will do anything...large or small to satisfy you. More

This dealership sets the bar as to sales, service and customer care. They go the extra mile for all aspects of lexus ownership. I am a repeat customer to this dealership as well as Mr. Tremblay and wil customer care. They go the extra mile for all aspects of lexus ownership. I am a repeat customer to this dealership as well as Mr. Tremblay and will continue to only purchase and service my vehicles here. More

We just leased our second Lexus in four months from Paul Toto. He is a true gentleman and he made both of our experiences very easy. He is a pleasure to work with. He is very knowledgable and did not press Toto. He is a true gentleman and he made both of our experiences very easy. He is a pleasure to work with. He is very knowledgable and did not pressure us into anything. The dealership is beautiful and the staff is very friendly. I highly recommend going there for your Lexus. Gina Muro More