Randy Marion Chrysler Dodge Jeep Ram of Salisbury

Warranty Coverage and Their Prices The posted responses were not typical of my experience. I had a moment of weakness at a dealership outside of my home state. I was looking for a deale The posted responses were not typical of my experience. I had a moment of weakness at a dealership outside of my home state. I was looking for a dealership to handle all of my service needs. I went to this dealership and point blank asked what type of service I would receive, seeing as I did not purchase my car at their dealership. My fist experience at 5,000 was wonderful. I felt as if for the first time in a long time I found a place to take my car that I felt confident about the service I would receive. My second experience at 10,000 miles startled me. I was told that my warranty that is supposed to cover my oil changes, does not cover the entire amount, just $50, that they, the dealership must lower their prices to satisfy this warranty coverage. I was told that my extended warranty would only cover $30 and they would not lower the rates even to $50 that I will have to pay the difference. My UCONNECT has not worked at all since I purchased the car. I was told to look at it would take all day and that if my car was drivable I could not have a loaner. Just because my car is drivable it does not mean it works correctly and even if it is drivable if the dealership has it, how can I drive it? During my startling second experience, Monica in service was condescending at best. After the berating conversation regarding my warranty. When asked if I wanted a free carwash, before I could even answer she said, "Of course you want the car wash, it's free." My response was, "Please do not make me mad at this dealership, please do not ruin this brand for me. I have loved Jeeps for 25+." I have owned four Jeeps over the last 25 years, two brand new, two used. As a matter if fact, I cried at the opportunity to trade my last one and decided to keep it in the family. I understand that due to my warranty, some of the things I have to have done to maintain said warranty are free, most are not. I also understand there is money to be made from my business, even with a new car. I have always been of the understanding that dealerships offer their kind, quality service based not upon your last purchase, but upon your next. We are in the market for another new vehicle and had already test drove a car. We will not be taking a vehicle back to Gerry Wood for service and we especially will not be buying a car from them. More

Outstanding Purchase Experience! I recently ordered and purchased a 2017 Jeep Wrangler Unlimited Sport from Gerry Wood in Salisbury, NC. The salesman Jimmy Yelland was an absolute pl I recently ordered and purchased a 2017 Jeep Wrangler Unlimited Sport from Gerry Wood in Salisbury, NC. The salesman Jimmy Yelland was an absolute pleasure to deal with and the reason I bought from them: he could not have been more professional, harder-working, or attentive to what I was looking for. The sales manger and financial manager, too, were very friendly and professional. I have bought many cars over the years and can say that this was indeed the most enjoyable of those experiences. Highly recommend! More

Great deal My husband and I have gotten our last four vehicles from here. This time we actually drove down from Virginia to work with this specific team. I hig My husband and I have gotten our last four vehicles from here. This time we actually drove down from Virginia to work with this specific team. I highly recommend buying from Gerry Wood and working with Alan!! More

Fantastic experience I recently purchased a new Viper ACR-E from David Neal at Gerry Wood Auto Group. I am located in California so you would think negotiating on the pri I recently purchased a new Viper ACR-E from David Neal at Gerry Wood Auto Group. I am located in California so you would think negotiating on the price would be difficult, but it was not it was very easy. Actually, when they FedExed my contract to me it came in $700 lower than expecte. Right away we were off to a great start. I flew to North Carolina and drove the Viper home! I had a few special requests before my arrival and Dave took care of everything. After a few track days I realize I needed another set of wheels, so I called Gerry Wood Auto Group and spoke to Brad Wood and he set me up to purchase the Brass Monkey wheels. They arrived in four separate boxes and were packaged with extreme care. They were mounted, balanced and ready to go!! This group of guys are true professionals and I look forward to doing business with them in the future. Matthew from CA. More

Fantastic experience! Highly recommend! I found the exact Ram 1500 that I've been looking for online. Dealership is about 4 hours away from me in VA. Jimmy responded to my inquiry and worked I found the exact Ram 1500 that I've been looking for online. Dealership is about 4 hours away from me in VA. Jimmy responded to my inquiry and worked with me as if I was there in the showroom. He got a fantastic offer over to me that no one within 500+ miles could match! I put a deposit down to pick up that weekend. Jimmy greeted my father and I immediately as we parked. The truck was exactly as described, clean and ready for us to take home. We were in and out of the office and on our way home in no time. Fantastic experience and highly recommend Jimmy and the team at Gerry Wood. I wish I was closer to use their service department. Thanks Jimmy! More

Top notch dealer We bought a new Dodge Ram and traded in our 2013 Ram we also bought there. We also purchased a jeep there. Jimmy Yelland sold us all three and we woul We bought a new Dodge Ram and traded in our 2013 Ram we also bought there. We also purchased a jeep there. Jimmy Yelland sold us all three and we would recommend him and this dealership to anyone. The service dept is top notch! More

epitome of auto dealer sleeze This dealer walks the thin line of bait and switch and/or false advertising. In addition the prospective buyer is assured anything to close the deal a This dealer walks the thin line of bait and switch and/or false advertising. In addition the prospective buyer is assured anything to close the deal and after closing all is dismissed by " a misunderstanding". This dealership epitomizes the sleezey auto dealerships which makes many hate to attempt to buy a vehicle. More

Great service The salesmen I worked with was very friendly, informative and honest. Tried his best to get us a good deal but was never dishonest about it. Knew his The salesmen I worked with was very friendly, informative and honest. Tried his best to get us a good deal but was never dishonest about it. Knew his stuff. More

Patient and Helpful The team at Gerry Wood was very helpful in the process of my first car purchase. Alan Aylesworth and the rest of the team was very patient with me thr The team at Gerry Wood was very helpful in the process of my first car purchase. Alan Aylesworth and the rest of the team was very patient with me through every bump we encountered. The overall atmosphere was very inviting and it felt they understood the situation and helped find a way to make things work and were very patient with me in explaining any details that I didnt understand. I can't thank them enough for it Alan even had the car out front and was waiting with it on the day I came in to close the deal. More

Awesome Dealership! I just bought a 2016 RAM 1500 from them. I have to say it was amazing from the first phone call and talking to Lyrissa Moore. She was so nice to talk I just bought a 2016 RAM 1500 from them. I have to say it was amazing from the first phone call and talking to Lyrissa Moore. She was so nice to talk to and deal with. When I got there she hooked me up with a great salesman Jimmy Yelland. Jimmy worked hard for me. He done everything he could for me and my 10yr old son. He made buying our new truck easy. Now on to a awesome Sales Manager KC Langenstein this man took a blow for me. He worked his butt off to work up my deal. KC is the best Sales Manager I have ever dealt with. I would recommend this dealership to everyone. Great people to make buying a new car or truck from. More