Randy Marion Chevrolet Buick Cadillac

I don't know where to start with this disaster. First of all, don't expect to find what you was looking at on their website actually on the lot. The website states 1600 cars at their Mooresville First of all, don't expect to find what you was looking at on their website actually on the lot. The website states 1600 cars at their Mooresville location. The used car list is a total of all their lots. Everything I wanted to look at was either in Statesville, Concord or Hickory. Then I found a nice little Corolla on the lot. So I went back in to see about doing a pre-qualification on that one. They gave me the run around about what my payments would be and came at me with a way higher number than I wanted to pay. After I raised a little noise about it and was about to leave, the guy told me to hold on and let him see what kind of numbers he could move around. Came back with $70 less per month. Which I agreed on. Went to test drive the car before doing any signing and the guy tells me that someone must have left something on in the car because the battery was dead and they were letting it charge. Now, this morning, I go out to let the car warm up for work, and behold, a dead battery. I'm guessing that testing a battery isn't part of their so-called 150 point inspection. Also, the guy who "detailed" it before giving it to me did a very sorry job. I start driving down the road, notice the glare from the car behind me, and all I see are huge streaks on all the windows! This is your typical dealership. They will sell you whatever they can and won't put any money into the car before doing so. Steer clear of Randy Marion dealerships! More

I have had repeated bad experiences when having service done at the main service area. Not the lower building I have had very positive experiences there. First I dropped my car off at 6am on my way to done at the main service area. Not the lower building I have had very positive experiences there. First I dropped my car off at 6am on my way to work for an 11am appt. When I returned at 1 after my shift my service hadn't even been started yet. I then had to wait for an hour plus while it was being serviced. I asked for an oil change, tire rotation, and inspection. The tire rotation wasn't even done. The gentleman helping was nice enough and said they took 10 off for the wait yet it was not on my statement. The waiting room is awful. The TV doesn't work, the magazines are more then 1 year old and the furniture is very uncomfortable. I've given them the last try I'm going elsewhere. More

Asked for the lights that were out to be replaced. They the dealership replaced lights but not the ones that were burnt out. I suggested I shouldn’t have to pay for what I didn’t ask for and they sa They the dealership replaced lights but not the ones that were burnt out. I suggested I shouldn’t have to pay for what I didn’t ask for and they said, “well she’s new”. More

The dealership was not helpful at all. They took 3 days to bring my vehicle. I received the vehicle with interior damage on the inside after it being at their “reconditioning” department f They took 3 days to bring my vehicle. I received the vehicle with interior damage on the inside after it being at their “reconditioning” department for days. I was not notified of the issue. The Tesla that i purchase does not hold a charge. I kindly asked to be assisted with finding another vehicle. Nick was great. However, his managers low balled me for the price of my vehicle. Car was sold to me for 29k, however the car is worth 30k. I used KBB like they use. However, they do not use the trade in option, they go by the instant cash price. Which is ridiculous because if I am trading in a vehicle why are you trying to give me the outright price of my car if I am trading it in. They only offered me 26k and eventually went up to 27k. They constantly gave me false information. One manager told the sales rep that I would pay the difference in taxes/fees for the new car due to me only having the vehicle for A WEEK. I get to the dealership (40mins away) and they tell me that I’m being charged taxes and fees AGAIN. They charged me ANOTHER 899 dealer fee. The dealership is VERY unprofessional and I would not recommend it to ANYONE. They go back on their word, they will tell you anything to earn your business just to turn around and tell you something else. I hope this message reaches the corporate office because I do not like how business was handled. Also, the first sales representative that I was working with did not come to see me at all. He was texting me about the car and saying its about to be sold when I was the one buying the car. The company has a lack of communication. More