Randy Marion Cadillac of Jacksonville

Verry friendly and helpful staff. They worked with my insurance company very well to insure that everything was covered correctly. They did great work, and everything was accomplished ahead of schedule. insurance company very well to insure that everything was covered correctly. They did great work, and everything was accomplished ahead of schedule. John has an excellent understanding of the auto body process and the interaction with insurance carriers. More

I,Jose A.Estraviz have had the opportunity to own(26)new I,Jose A.Estraviz have had the opportunity to own(26)new cars since 1968 (Sr.Yr.Bishop Kenny High School)to the present day.I have had all makes,mode I,Jose A.Estraviz have had the opportunity to own(26)new cars since 1968 (Sr.Yr.Bishop Kenny High School)to the present day.I have had all makes,models and prize ranges.I have had to endure many inept service advisors in my time.I always wanted to be the proud owner of a Cadillac before retirement and decided the 2008 CTS would be the one for me. My father was a personal friend of Mr.C.Nolan and my first Pontiac(LeMans)1971 came from C.Nolan's Cadillac/Pontiac Dealership on Main St.(Downtown).After that I had (3)Grand P. and (1)Bonneville SSE.The Service Dept. is the key for a costumer to come back and have his vehicle repaired. Weather they are major or minor repairs the costumer has to have "Trust" in his or hers "Service Advisor". Mrs. Nancy Germano has treated me like Gold as if I was her only costumer from day one. When I call her for service and she is busy with a costumer; She returns calls rapidly and listens to your repair needs with patience and optimal attitude.As I aforementioned, I have dealt with numerous serv.reps.in my time and I truly believe that Mrs. Germano is an asset to the service dept. at Claude Nolan and citizens will be coming back to Claude Nolan to buy and service their vehicles. I am a retired Jax. Police Officer and I know an employee gets spank when he/she does something wrong; But seldom gets recognition when they do GOOD.For the few minutes that I spend there at drop off and pick up; Mrs. Germano cares about me & the CTS. More

I am very satisfied with the service I receive. The servoce Technitions are very professonal and do the job right the first time. I am impressed with the Service Advisor Nancy Germano. She is very know servoce Technitions are very professonal and do the job right the first time. I am impressed with the Service Advisor Nancy Germano. She is very knowledgeable technically and knows how to treat people and make them comfortable and confident that they are in good hands. She is prompt when you arrive and keeps you informed on the status of the service being performed. More

Bob Porter was absolutely Awesome, He is the reason I went to Claude Nolan. He was very professional and got me exactly what I needed when I needed it. He was patient and very accommodating. Bob is a went to Claude Nolan. He was very professional and got me exactly what I needed when I needed it. He was patient and very accommodating. Bob is a genuine professional and made the experience pleasant and tolerable. I WILL do business with Bob again. More

It's not common, I think, that true customer service happens today. I was really not expecting the kind of service that I got from Claude Nolan. A friend of ours had told me about similar good experienc happens today. I was really not expecting the kind of service that I got from Claude Nolan. A friend of ours had told me about similar good experiences from this dealerhsip. From the sale to follow up service, this dealership is first class. I think what I like best, is that as a female, everyone has really listened to my concerns with true interest. They resolved issues that were above my expectations. James really provided me with an excellent experience. He is a good listener, approachable and has good follow up. It doesn't take much sometimes, to make people happy, but somehow we have forgotten that in the world we live in. I would definitely that others come to Claude Nolan. More

David was incredibly knowledgable on every aspect of the car we chose. He was patient and kind and never rushed us through our bargaining experience. He offered quality care for us as customers and went the car we chose. He was patient and kind and never rushed us through our bargaining experience. He offered quality care for us as customers and went the extra mile by following us home to pick up our trade in and teaching me all of the "bells and whistles" on the car. Wonderful to work with! Susie in finance tried to make the signing experience as painless as possible. She was friendly and very sweet. She even waited outside with me while David filled my new car with gas and we had a lovely conversation. She was delightful! More

We loved our experience at Claude Nolan Cadillac. William did not pressure us to buy and was very honest and up front with the SRX I test drove. We ended up buying it on the spot. He didnt bring in another did not pressure us to buy and was very honest and up front with the SRX I test drove. We ended up buying it on the spot. He didnt bring in another sales person and try and double team us into buying!!! When it was time to sign the paperwork Susie and Bruce were great!!! 15 minutes and we were done. Had our keys and out the door!!! When it comes time to buy again....I will be back!!! Thanks guys for a great buying experience. More

First it starts out you have to write 250 character or more than it will not accept your view. Nancy for me replaced a great guy in the service field. Some say no one will replace Jan Richert. You wo more than it will not accept your view. Nancy for me replaced a great guy in the service field. Some say no one will replace Jan Richert. You won't. he was one of the best. than comes this chicken farmer from the competered from across the ocean. (St John's River) To top it of a woman in pants and acts like what she is doing. Hello!! Nancy does and really blew my mine on how well she handles me as I am going to talk in the first person. She not only know the product but she has that big adjective chrisama. hope the have a spell checker here. Great she onboard. It that the same as a part of the crew. So Nancy do what you do and Santa Sleigh will always be serviced, primed and ready to Rock and Roll!! Thanks Girl you got it. SantaClem (alais Ray Clemmons World Famous) More

John Smith has been an excellent service consultant. We have been doing business with Claude Nolan for many years and have had excellent service. The consultants have always been friendly and helpful in e have been doing business with Claude Nolan for many years and have had excellent service. The consultants have always been friendly and helpful in every way. Service has been completed within a short time. The consultant tells us exactly what to expect and will come to us when they find something else when checking the car before doing it. Would not go anywhere else for service. More

Excellent service, always greeted in a friendly manner, never a problem with any service to date. I always go directly to John Smith as he has always assisted me since my move to Jacksonville from Seattle. never a problem with any service to date. I always go directly to John Smith as he has always assisted me since my move to Jacksonville from Seattle. Will definitely purchase my next car from CN. More