Randy Marion Cadillac of Jacksonville

Their service department is very good. They always give me good service. I get my car back ontime and its always running well.James Zawacki gives me good service everytime I take my car in to get service. me good service. I get my car back ontime and its always running well.James Zawacki gives me good service everytime I take my car in to get service. I recommend them to everyone. They keep my CTS running great. More

I think John Smith is an excellent Customer focused individual and goes out of his way to insure that you are customer and treats you with friendly, courtesy that I have never experienced before with a individual and goes out of his way to insure that you are customer and treats you with friendly, courtesy that I have never experienced before with any dealership. At no time did I feel that John wasn't providing the friendlyist attitude and willingness to go the extra mile. I have recommended many friends to Claude Nolan because of John Smith. I have been a GM customer since I bought my first 1955 Chevrolet back in 1960 and have continued with Chevrolets vs Ford or Chysler (Company Cars) and have had Pontiac; Oldsmobile 98's; Buick Park Avenues and when I retired I finally got my dream of having a Cadillac. The ride is the best and this has been the most enjoyable car we have ever had. However, I feel that quality of the Cadillac doesn't live up to the standards it should have. A few examples was a loud fan motor that had to be replaced; both front electric windows failed (one under warranty - one at my expense; motor mount failure; and the last big expense was a transmission failure. I have always had the car service at C N and never taken it to any other mechanic. I was waiting for the 2012 models to come out and our plans were to buy another Cadillac, however we now only have 65,000 miles on it as we only drive about 10,000 miles a year, the workmanship of the factory is less than what I would call acceptable, especially when I have to replace a transmission and have the embaressment of have a window go down when I have guests and I am 150 miles from home. and when I complained about the shifting from 3rd to 4th gear, the failure of the motor mount wonders if that was the cause of the transmission failure. Again it has been a real pleasure to have John as my Customer Service person and I Thank him with the greatest gratitude. Jack Mesh More

I have been having my autos serviced by CNC for years and have always beeb taken care of above and beyond. On this last visit, John Smith went out of his way to get a problem with my autos finish teken care have always beeb taken care of above and beyond. On this last visit, John Smith went out of his way to get a problem with my autos finish teken care of, even getting the service manager involved, and the end result is total satisfaction by me and my wife. I would recommend CNC to anyone needing auto service or body work. More

I had a collision with a deer that banged up the entire left side of my 2003 M3. After some reviews of collision shops in the Jacksonville area, I determined Claude Nolan sounded like the best place to go. left side of my 2003 M3. After some reviews of collision shops in the Jacksonville area, I determined Claude Nolan sounded like the best place to go. I was right. Dave and his team did an amazing job at not only repairing the vehicle, but keeping me up to date with repairs and being open and honest with all the work being done. Customer service wise great to work with. And quality of work was outstanding. Couldn't be happier. Not only that, but the work is guaranteed for life as long as I own the car. Car required replacement of fender and door, as well as repaint of whole left side as well as hood. The guys in the shop were meticulous, and the work looks great! Insurance covered the cost, so cant really speak to price, but based on final costs for the work done, also great! I would recommend any day of the week for any type of damage to your vehicle! -Patrick Sippel More

Oh my goodness...where to begin? I bought a new Oh my goodness...where to begin? I bought a new SRX...LOVE the car, but the experience at Claude Nolan was "old fashioned customer service".. To tra Oh my goodness...where to begin? I bought a new SRX...LOVE the car, but the experience at Claude Nolan was "old fashioned customer service".. To translate, you are greeted warmly, shown to your salesman (Steve= soooo nice), and made to think they have all the time in the world for you. Then after a few visits you meet Bruce who is so charming it is once again the way it was and the way it should be. Bruce determined the very competitive selling price and bent a little on my trade. I had really shopped, and clearly was not convincing/valued enough to meet the "Bruces" at the other dealerships. When I found the color combination I wanted it was ready, shined, and even cooling off when I arrived to test drive and buy. Lastly wrap this all up with Susie, who was so quick with the paperwork while Steve was walking me through (slowly and meticulously) all the gadgets on my sporty trade. Was this a good experience? NO! It was a great experience!The even better news is I have heard the service department who I will only have to visit yearly is superb. diann catlin More

Everytime I have contacted the service writer, John Smith, he has reacted very positively on my requests. All warranty work was performed correctly. All recalls on my 2007 DTS cadillac were performed Smith, he has reacted very positively on my requests. All warranty work was performed correctly. All recalls on my 2007 DTS cadillac were performed in a timely fashion. Thank You Very Much! Don Zehnder More

The service and customer service is good. This is my last month leasing the 2008 SRX. The 2008 SRX provided good transportation due to the advice of John Smith and maintenance that was done when it due. month leasing the 2008 SRX. The 2008 SRX provided good transportation due to the advice of John Smith and maintenance that was done when it due. Whoever purchase "THE LADY IN RED SRX" will have good transportation it was well taken care by ME! More

Had great service and everyone was very helpfull. I will come back for service on all are cars and when we buy again we will look at Claude Nolan for sales. I would and do recommend for all my friends and f come back for service on all are cars and when we buy again we will look at Claude Nolan for sales. I would and do recommend for all my friends and family tho come to you for all there needs. Thank you. More

I can take my Cadillac anywhere to get service done, The reason I keep coming to Cloude Nolan is for Customer service I have recived from John Smith Over and Over. Jonh Has Remembered my Husband and I, so reason I keep coming to Cloude Nolan is for Customer service I have recived from John Smith Over and Over. Jonh Has Remembered my Husband and I, so Everytime We go for service we feel like we are going to some one we know and most Important "Have Grown to TRUST". More

the experience and friendlyness of Steve (salesman)and Susie (closing paperwork) was the best i've experienced. I have dealt with Steve on several previous cars. It was the fastest experience i've had in Susie (closing paperwork) was the best i've experienced. I have dealt with Steve on several previous cars. It was the fastest experience i've had in buying a car and Steve was the most knowledgeable and the most informative i've dealt with. It was my pleasure. thanks to claude nolan cadillac. Robert C. Shaw More