Randy Marion Cadillac of Jacksonville

Everytime I have contacted the service writer, John Smith, he has reacted very positively on my requests. All warranty work was performed correctly. All recalls on my 2007 DTS cadillac were performed Smith, he has reacted very positively on my requests. All warranty work was performed correctly. All recalls on my 2007 DTS cadillac were performed in a timely fashion. Thank You Very Much! Don Zehnder More

The service and customer service is good. This is my last month leasing the 2008 SRX. The 2008 SRX provided good transportation due to the advice of John Smith and maintenance that was done when it due. month leasing the 2008 SRX. The 2008 SRX provided good transportation due to the advice of John Smith and maintenance that was done when it due. Whoever purchase "THE LADY IN RED SRX" will have good transportation it was well taken care by ME! More

Had great service and everyone was very helpfull. I will come back for service on all are cars and when we buy again we will look at Claude Nolan for sales. I would and do recommend for all my friends and f come back for service on all are cars and when we buy again we will look at Claude Nolan for sales. I would and do recommend for all my friends and family tho come to you for all there needs. Thank you. More

I can take my Cadillac anywhere to get service done, The reason I keep coming to Cloude Nolan is for Customer service I have recived from John Smith Over and Over. Jonh Has Remembered my Husband and I, so reason I keep coming to Cloude Nolan is for Customer service I have recived from John Smith Over and Over. Jonh Has Remembered my Husband and I, so Everytime We go for service we feel like we are going to some one we know and most Important "Have Grown to TRUST". More

the experience and friendlyness of Steve (salesman)and Susie (closing paperwork) was the best i've experienced. I have dealt with Steve on several previous cars. It was the fastest experience i've had in Susie (closing paperwork) was the best i've experienced. I have dealt with Steve on several previous cars. It was the fastest experience i've had in buying a car and Steve was the most knowledgeable and the most informative i've dealt with. It was my pleasure. thanks to claude nolan cadillac. Robert C. Shaw More

Buying a vehicle at Claude Nolan was a wonderful experience. We have two young children, which is not conducive to shopping for a car. The staff were incredibly accommodating. They made us feel com experience. We have two young children, which is not conducive to shopping for a car. The staff were incredibly accommodating. They made us feel comfortable and treated my family with genuine kindness and boat loads of PATIENCE. We looked at several different models/car companies. All had various selling points that were appealing. We ultimately decided on our Cadillac SRX (beautiful car) from Claude Nolan because we believe they were the most likely to stand behind their product with good customer service after the sale. Our salesman, Steve Groner, was honest (yes I said it) and delivered on everything he promised. He made us feel like our satisfaction was his number one priority. Even the finance manager, Bruce, was very easy to work with. Our negotiations were very straight forward and transparent. I have purchased 13 cars over the past 24 years and I can say with all sincerity that this was by far the best car buying experience ever. If you are in the market for a Cadillac in the Jacksonville region, talk to Steve, I am confident you will appreciate his approach to selling a car. Steve and Joanna, happy customers. More

I have a 2006 CTS that was the love of my late husband's life (not sure where I rated). In 2007 my nephew introduced me to Nancy Germano and immediately she and I became new-old best friends. My vehicle h life (not sure where I rated). In 2007 my nephew introduced me to Nancy Germano and immediately she and I became new-old best friends. My vehicle has never been anywhere other than a Cadillac dealership for service. Nancy has been my 'go to' girl. She is an asset to any dealership she works at. I have followed her 'travels' to my great satisfaction. Everyone I have dealt with at Claude Nolan has left me with a good feeling and never have I felt that I was taken advantage of. I say this because as a rule a single woman is looked upon as an 'easy touch' regarding recommendations of services needed. I never have a problem writing my payment check as I have always felt the work was necessary. The result is that my 2006 CTS has kept me on the road in the manner that I have grown accustomed to. My late husband blessed me when he chose to purchase this vehicle. It was a no-brainer as to which auto I would keep when Bill passed. My CTS (actually my husband's) wraps around me and makes be feel secure, plus feeling the love of my late husband. I continue to look forward to future dealings with Claude Nolan and Nancy Germano. More

I had several repeat issues with a piece of trim falling off of my new 2010 SRX however James Zawacki took care of getting the parts ordered and replaced to minimize the time for the repair. He always great off of my new 2010 SRX however James Zawacki took care of getting the parts ordered and replaced to minimize the time for the repair. He always greats me with a smile and asks how I have been doing. He is very personable and I look forward to seeing him when the time comes for service. Great attitude and great person! More

John is always very responsive and helpful. He looks out for my interests and safety and his recommendations are spot on. This most recent visit was unexpected, I had to prepare for a 2000 mile trip with l for my interests and safety and his recommendations are spot on. This most recent visit was unexpected, I had to prepare for a 2000 mile trip with little notice. John got me in and out in just about one hour. Amazing. More

We have been doing business with Steve for many years now and he has always been friendly, professional and knowledgeable. When we purchased our SRX not too long ago, we looked at other dealerships and drov and he has always been friendly, professional and knowledgeable. When we purchased our SRX not too long ago, we looked at other dealerships and drove other cars but in the end returned to Claude Nolan and Steve. He is always there for us and the service department at CN is one of the best we have seen. Was surprised at the high cost of an oil change the other day....almost $80.00...but they indicated it was because of the use of synthetic oil. It is just engrained in Steve to SERVE his customer base. Thanks Steve for your help over the years. Charles (PAT) and Betty Patterson More