Randy Marion Cadillac of Jacksonville

James Zawacki is extremely helpful and knowledgeable. We have taken our vehicles to him at Claude Nolan for the last 3 years and trust his advice. I would highly recommend James and Claude Nolan for your ve have taken our vehicles to him at Claude Nolan for the last 3 years and trust his advice. I would highly recommend James and Claude Nolan for your vehicle service. We have used other dealers in town and find Claude Nolan service exceeds all other. You won't be disappointed. More

The quality of a dealership begins with customer service. Nancy Germano represents that first point of entry into Claude Nolan Cadillac when I need to have my 2009 SRX serviced. I am willing to make an 80 m Nancy Germano represents that first point of entry into Claude Nolan Cadillac when I need to have my 2009 SRX serviced. I am willing to make an 80 mile round trip each visit because I know that I will be received by a professional who will ensure that I get a positive outcome by those servicing my SRX. Nancy treats me like a valued member of the family that Claude Nolan is known and every visit demonstrates they have an outstanding service staff that backs up the brand name that Cadillac has been known for in the automotive world. Evauations are determined by both subjective and objective measurement by the individual customer. Customer satisfaction is best measured by the outcome received and you will always be pleased with the service at Claude Nolan. I have never bought a Cadillac at Claude Nolan since moving to Florida, but I fully expect to get the same high quality and personalized service when I come in for my next new Cadillac purchase. "Quality is never an accident, but the result of intelligent effort each and every time." Nancy Germano best represents that expression each and every time. Repectfully submitted, Mack S.(Fernandina Beach, FL) More

James Zawacki -- service advisor is extremely knowledgeable & his customer service is beyond reproach! I would highly recommend him to other customers who are having their vehicle serviced at th knowledgeable & his customer service is beyond reproach! I would highly recommend him to other customers who are having their vehicle serviced at this dealership! Claude Nolan Cadillac is very lucky to have such an outstanding employee in James Zawacki! More

I have owned many Cadilacs Cl;aude Nolan is an Excellent Company and Excellent Service Advisor John Smith. John has always been very prompt and courtious and detailed in his communication to me abnout the Company and Excellent Service Advisor John Smith. John has always been very prompt and courtious and detailed in his communication to me abnout the servicing of my 2007 Cadilac Escalade. I will contionue to service my cars with them. Thanks More

James Zawacki is the fantastic. Friendly, helpful, considerate, courteous. Probably the main reason I continue to do business with Claude Nolan. I work for Cummins Engine company so believe me considerate, courteous. Probably the main reason I continue to do business with Claude Nolan. I work for Cummins Engine company so believe me servicing the equipment after the sale is paramount. And the person that interfaces with the customer - is the face - of your busines. I tell all my friends about James and your great service dept. You can buy a Cadillac anywhere but you cannot get great service just anywhere. More

The service department at Claude Nolan amazes me. They eagerly perform warranty repairs with speed and competence! I have never experienced a service dept. of this caliber in all my years of driving. Ex eagerly perform warranty repairs with speed and competence! I have never experienced a service dept. of this caliber in all my years of driving. Exceeding expectations is just a way of life at this dealership. Thanks, Frank Hart More

I have lived in the Jacksonville, FL area for 16 years. In that time I have had the opportunity and good fortune to purchase 4 new vehicles from 4 different car dealerships. From my "purchasing experience" In that time I have had the opportunity and good fortune to purchase 4 new vehicles from 4 different car dealerships. From my "purchasing experience" to my routinely scheduled maintenance, my experience at Claude Nolan Cadiilac has been the very best by far. Recently, I was rear-ended and had my vehicle serviced by the body shop, and I took the opportunity to have some routine maintenance done as well. James, my regular service rep, introduced me to Chris at the body shop. Chris explaned the process of the estimate, and gave me an initial timeline for repairs. He went on to say he would coordinate with James for my routine maintenance. Chris had the vehicle for 3 days, which was less than the 5 he originally quoted. Additionally, he gave me a call after day 2 to let me know how things were going. When I went to pick up the vehicle, I was escorted by the Collisoin Center manager for an inspection of the vehicle. It was near flawless and had been detailed. After the manager left me, one of the body shop workers came over to talk to me. He said he did most of the work, and gave me a brief synopsis of what he had done. To be honest, most of it was Greek to me, but I really appreciated him coming over...on his own accord. It was obvious he was proud of the work he had done to my vehicle. I stopped in with James, to thank him for taking care of all the maintenance and other cosmetic issues we had identified. They were all addressed and resolved. I'm sure I've left out other significant details, but the bottom line for me is they know how to treat people and take care of cars. This experience is just one example of the superb service and treatment I've recieved while conducting business at Claude Nolan. I would higly recommend this dealership to anyone, they've earned my business...and trust. More

Since arribing in Jacksonville 53 years ago I have purchased many new vehicles from many dealers. I have always dreaded going back to the dealer for service for various reasons and often accepted ser purchased many new vehicles from many dealers. I have always dreaded going back to the dealer for service for various reasons and often accepted service from independent repair shops to avoid the dealers. I have had GM service writers tell me that if I could get it fixed elsewhere go have it fixed. Several years back I met Nancy G at another Cadillac dealer here in Jacksonville, approximately three miles from my office. However, she transferred across town to Claude Nolan Cadillac. Due to the excellent manner in which she had handled my automotive needs, I soon found myself driving 30 minutes each way for all my automotive needs, even my second car which is not a Cadillac. For instance today I called Nancy G and said I needed my Cadillac serviced and I didn't have time to wait (less than two weeks left in tax season). Nancy said be here at 2:10 p.m. and she would get me in and out. I arrived at 2:10 and departed about 20 minutes later with my car serviced, and was back at work across town in less than 90 minutes. What Nancy says she does. While I have heard good reports on Claude Nolan Cadillac, I take the time to cross town to work with Nancy G and will continue to do so. More

Within the past two years my family has purchased a CTS and DTS. We are more than pleased with our purchases. Not only is the Cadillac a reliable vehicle the service is always excellent. When I have an is and DTS. We are more than pleased with our purchases. Not only is the Cadillac a reliable vehicle the service is always excellent. When I have an issue I can call James and get a resolution in a timely manner. Overall, Cadillac is the car that I will be purchasing in the future. More

I recently returned to Claude Nolan Cadillac to service my 07 XLVR. The reason for my return is Nancy Germano., I followed her from another Dealership. The servive and professionalism is outstanding! I'm n my 07 XLVR. The reason for my return is Nancy Germano., I followed her from another Dealership. The servive and professionalism is outstanding! I'm never dissatisfied and will continue to do buisness with Claude Nolan and would consider my next purchase there. P.S. the coffee and cookies are a nice touch in the waiting area. More