Randy Marion Cadillac of Jacksonville

Rod Rogers provided great service in a timely manner! I arrived at the dealerhsip without an appointment and Rod was able to get me in and out very quickly! Thanks Rod! arrived at the dealerhsip without an appointment and Rod was able to get me in and out very quickly! Thanks Rod! More

My husband & I are extremely impressed with the outstanding service & professionalism that we received at Claude Nolan Cadillac. This was the most pleasant vehicle purchase that I have ever made. outstanding service & professionalism that we received at Claude Nolan Cadillac. This was the most pleasant vehicle purchase that I have ever made. They made me feel as though I was THE most important customer that they had. They were also very kind to our 8 year old son, who is very interested in vehicles & get's very excited looking at all of the models on the showroom floor. They didn't see the smudges on the doors & windows....only the excitement in his eyes! Thank you for everything! We felt like royalty! More

We have leased a total of 4 cars from Claude Nolan. The service we have received from our Sales Consultant - Mr. Steve Terbruggen has been outstanding and the main reason we have continued with Cadillac an service we have received from our Sales Consultant - Mr. Steve Terbruggen has been outstanding and the main reason we have continued with Cadillac and Claude Nolan. their support staff in service and other areas like Susie Laxon, Business Manager are without question the best we have been associated with. More

I have been a Cadillac owner for 30 years. We currently have two in our household. We have access to a former employee who has a repair shop. However, James provides a comfort level on the quality of ser have two in our household. We have access to a former employee who has a repair shop. However, James provides a comfort level on the quality of service that he does not. We truly feel that James has our best interest at heart and that makes the world of difference to us. The only issues that we have are that the level of courtesy services provided by the dealership have decliend. We also own a Mercedes. The Mercedes dealership provides us with a loaner, even though our car is a 2003 and was not purchased from them. They also make sure that the car has a complimentary wash when serviced. You may want to reconsider where you cut costs. More

Claude Nolan Cadillac provided quality and timely service on repairs necessary for my vehicle and James Zawacki, my service advisor, had a professional and informative approach. on repairs necessary for my vehicle and James Zawacki, my service advisor, had a professional and informative approach. More

I picked Claud Nolan Cadillac for my car repairs because it was one of the preferred locations for my insurance and its location was close to me. I was dreading having to get my car fixed, but my expectatio it was one of the preferred locations for my insurance and its location was close to me. I was dreading having to get my car fixed, but my expectations were by far exceeded by David Griggs and his team, and they made it such a pleasant, hassle-free experience. Since I don't have a Cadillac, there was a small part of me that thought I may get a lower level of service, but that proved to not be the case at all. They were extremely friendly, informative and communicative. They had my repairs done is less time than expected, even less than what they quoted which was already just 3 days. (I was having major body repairs after hitting a deer). David communicated statuses and updates before I had to ask. I would absolutely go back there for any car repairs. More

Rod was very friendly and kept me informed as to how my repair was going and called me at home when it was ready. service Tech did a wonderful job in getting my Auto back on the road,,,,thank you Rod repair was going and called me at home when it was ready. service Tech did a wonderful job in getting my Auto back on the road,,,,thank you Rod More

James Zawacki is a wonderful service associate. He is courteous, professional, and always considerate of the customer and their time. I would highly recommend James and Claude Nolan Cadillac for anyone courteous, professional, and always considerate of the customer and their time. I would highly recommend James and Claude Nolan Cadillac for anyone needing service on their vehicle. Although their prices are higher than you could get elsewhere, you are paying for quality and customer service that far exceeds other dealerships and auto service centers. More

I am a sales mgr for Cummins Engine Co. In our business service and new product sales are inextricably linked. The service person that the customer deals with is the "face" of the company. Good service - t service and new product sales are inextricably linked. The service person that the customer deals with is the "face" of the company. Good service - translates into good future sales. Even items like tires - I have bought a few sets of tires recently and I have bought them from James. As you know you can buy tires on every street corner including the web. Service excellence is the key. Thanks to people like James Zawacki that put a good face on your service department you can continue to expect to have a successful business. James Zawacki is one of the main reasons I do business at Claude Nolan. He is thoughtful, courteous and always helpful. That said I know it takes a good company to complete the package no matter how nice James is it takes a company firing on all cylinders to make this happen. I have dealt with your service mgr on a few occassions and he is been great. At the end of the day Claude Nolan seems to be getting it right. As long as they remember people buy from people not companies. People are the life blood of any business. Take care of your people and they will take care of your business. More

When I call James he always has an appt. available for me When I call James he always has an appt. available for me at the time I request. When I arrive he always makes me feel like I am the ONLY customer th When I call James he always has an appt. available for me at the time I request. When I arrive he always makes me feel like I am the ONLY customer that he has at the moment. More