Randy Kuehl Honda
Cedar Rapids, IA
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4,993 Reviews of Randy Kuehl Honda
I needed a used car highly rated by Consumer Reports, one that is Certified, and one with low mileage. Randy Kuehl Honda's Isaiah Townsend was knowledge kable, patiently answered my questions, encouraged se that is Certified, and one with low mileage. Randy Kuehl Honda's Isaiah Townsend was knowledge kable, patiently answered my questions, encouraged several test drives, and used the US Government's online auto data to confirm the car's reliability and safety. All at Randy Kuehl Honda were friendly and helpful and I payed a good price in relation to my budget for a used car purchase. I would highly recommend this dealership, salesperson, Isaiah Townsend, and the Honda Civic. More
I had a terrible experience at Randy Kuehl Honda. When I test drove a Honda Ridgeline, the seats were quite dirty. The sales associate assured me that the seats would be professionally cleaned if I purchase test drove a Honda Ridgeline, the seats were quite dirty. The sales associate assured me that the seats would be professionally cleaned if I purchased the vehicle. I arranged for the seats to be cleaned and came back and bought the vehicle a few days later. At the time of purchase, the seats were still slightly damp. As they dried, it became apparent that the seats were still extremely dirty and were in need of additional cleaning or replacement. I contacted the dealership and was told that they were unable to help me in any way. It is apparent to me that Randy Kuehl Honda only provides remotely adequate customer service before the sale. Once they have your money, they become unresponsive. I ended up replacing as much of the interior as I could by purchasing the parts from a competing dealership. I have not returned to Randy Kuehl Honda since.My seats still look terrible because it isn't cost effective to replace them and seat covers that still allow the airbags to deploy are also very expensive. I have, on the other hand, received exceptional service at Billion Honda in Iowa City and strongly recommend them if you need a Honda dealership in the Cedar Rapids / Iowa City area. Update: Randy Kuehl's reply claims that they have taken steps to address issues like this. They contacted me within the past sixty days to inquire about getting my vehicle serviced there. I once again told them about this problem and received absolutely no reply. They are aware of the complaint but are choosing to ignore it. To be very clear: Randy Kuehl acknowledges knowing about the issue but has chosen to do absolutely nothing to address it. Keep that in mind when deciding whether or not to buy a car from them. More
Chanin was knowledgeable and friendly. They gave me a good deal on my trade in and on the new Honda Ridgeline. The service department contacted me right away to take care of the undercoating and had the good deal on my trade in and on the new Honda Ridgeline. The service department contacted me right away to take care of the undercoating and had the service completed before they said that they would. The service department also gave me a loaner car to use while they were undercoating my new truck. More
I have bought two new Hondas from Randy Kuehl and have been happy with both purchases. I could have gotten a lower price outside of Cedar Rapids, but I would have had more travel in the initial purchase. been happy with both purchases. I could have gotten a lower price outside of Cedar Rapids, but I would have had more travel in the initial purchase. I have also been pleased with their service with a few minor complaints, which can happen over seven years of dealing with anyone. The latest deal they gave with a new purchase was Free Tires for Life if you have you car serviced only by them. The catch is they want to rotate the tires every 4,000 miles and if you are past that, it voids the Free Tires deal. I think 6,000 to 8,000 miles on one rotation is fine so I ended up buying my own tires and now get free rotation from the tire dealership plus I am much happier with the newer tires. More
I had great experience dealing with Randy Kuehl Honda, Cedar Rapids, IA. I just purchased a pre-owned 2007 Honda Accord from Randy Kuehl Honda and would highly appreciate Mr.Scott Workman's genuine way of Cedar Rapids, IA. I just purchased a pre-owned 2007 Honda Accord from Randy Kuehl Honda and would highly appreciate Mr.Scott Workman's genuine way of salesmanship and commitment for customer satisfaction. Very patient in dealing and great attitude. Works with you to suit your requirements. I would definitely recommend this dealer and Mr.Workman. - One Satisfied Customer :-) More
I had a great experience with Randy Kuehl on my second lease, just as good as the first lease. Chanin was great about keeping me in the loop on the progress of finding my vehicle. The monthly payment wa lease, just as good as the first lease. Chanin was great about keeping me in the loop on the progress of finding my vehicle. The monthly payment was very close to what I paid previously, which made me happy. More
We would highly recommend Scott Workman and Randy Kuehl Honda. This is the second time we have purchased from Scott at Randy Kuehl, and each time, Scott worked hard to locate the right vehicle at the righ Honda. This is the second time we have purchased from Scott at Randy Kuehl, and each time, Scott worked hard to locate the right vehicle at the right price for our family. This time our 2001 Odyssey was totaled in an accident, and we needed a replacement ASAP. Scott kept us informed on available 2010 Odysseys, financing options, and expedited the delivery process. I have no doubt that we will continue to use Randy Kuehl as our auto dealer of choice. More
I had a great experience with Randy Kuehl Honda. My salesman, Ray Krauss, was very helpful and worked hard to make the deal. They were very competitive on sales price and trade in value. The salesman w salesman, Ray Krauss, was very helpful and worked hard to make the deal. They were very competitive on sales price and trade in value. The salesman went over all the features of my new car and even called to see how liked my car the next day. Great service! More
Randy Kuehl Honda was a joy to work with. The salesperson was cordial, friendly, and knowledgeable. This is our 3rd vehicle from Honda and we have been very satisfied with the sales and service on all of the was cordial, friendly, and knowledgeable. This is our 3rd vehicle from Honda and we have been very satisfied with the sales and service on all of the vehicles. The leasing program is excellent. More
(A little history first) Our 15 1/2 year old 94 Honda Accord from Randy Kuehl with almost 185,000 miles on it succumbed to old age and needed a few more dollars in repairs that I was willing to spend. I Accord from Randy Kuehl with almost 185,000 miles on it succumbed to old age and needed a few more dollars in repairs that I was willing to spend. I really hated to give it up since it had been such a phenominal vehicle with practically no problems till towards the end! (It still ran good but major AC problems and a few other things.) I attribute its long life to the Randy Kuehl Service Department. Any time we had a problem, all it took was a phone call and we were quickly accommodated. You will never find a dealership that is more conscientious and stands behind its work better than this place! We decided it was time to get a new car and of course a Honda from Randy Kuehl was our first choice. We worked with salesman Chanin Dircks who was wonderful to deal with. We dickered back-and-forth during a couple of visits, a few good-humored emails and I believe we got an excellent deal. Chanin was not high pressure and presented the product superbly and was truly concerned about our wants and needs. He made us aware of all options and pricing, financing, etc. Since the old '94 was top of the line back in its day, we wanted a new car with all the latest features and decided on the Accord EXL. We added remote start, fog lights and a few other things. I have never been one to buy extended warranties but after Jon McGraw, the finance gentleman, explained all the features and benefits we decided to purchase it. Today's cars are electronic, very high tech and we figured it just might be worth it since we keep a vechicle for a long time! Jon spent a lot of time going over the options available for the extended service plan. He gets an A+! Chanin spent well over an hour with us delivering the car and went over every feature and showed us how everything operated. He didn't miss one detail and even programmed my cel phone so the Blue Tooth system in the car will provide hands free use. I was tweaked! Chanin gets an A++! I have worked in retail management sales/service for 40 years and I know what it takes to satisfy customers. Chanin and Jon were great to work with like all other employees who have helped us over the years. If you are in need of a vehicle, you are cheating yourself if you don't give Randy Kuehl Honda a shot! And NO, I'm not a relative and I didn't get a penny off for saying all these nice things. It is just a great place to do business! More