Randy Kuehl Honda

Matt Smith was great to work with. Jon, the finance Matt Smith was great to work with. Jon, the finance person, was terrible to work with. The man would not accept a "no" response w/o grilling Matt Smith was great to work with. Jon, the finance person, was terrible to work with. The man would not accept a "no" response w/o grilling us .... Very, very unpleasant experience. If we had not placed a $500 down payment on this car prior to meeting with Jon we would have walked out of the deal. We will never do business with this company in the future. Our friends will be informed of our experience, Even though it will be inconvenient we will have this vehicle serviced out of town .... This to avoid Randy Kuehl service. This was very unpleasant. More

In April 2011, I bought a new 2011 V-6 Honda Accord. That car was a life dream for me since I had wanted a new Honda Accord for over 15 years. My new car is white with gorgeous chrome trim, tan leather inter car was a life dream for me since I had wanted a new Honda Accord for over 15 years. My new car is white with gorgeous chrome trim, tan leather interior, wonderful sound system, and I can drive it for over three weeks before I need to fill the tank! I am employed by Rockwell Collins, Inc. in Cedar Rapids and commute from my home to work daily, sometimes returning for extra work in the evenings. I so enjoy my car, actually I love it. Matt Smith is a terrific sales consultant who sold me my car at the Randy Kuehl dealership. Matt is very personable and worked hard to find out what met my needs. He is the first car salesman I have met who puts what you as the customer want to buy ahead of what he wants to sell you! Jonathan was the paperwork guy at the dealership who handled all the documentation after Matt had helped me choose and buy my new Honda Accord. Jonathan was efficient, conscientious, and also not pushy at trying to sell me more "packages" that I did not want or felt I needed. I enjoyed my experience with the Randy Kuehl dealership very much and have recommended them and Matt Smith to my friends at church and at Rockwell Collins. More

I had options buying a new Honda Accord. Randy Kuehl not only worked with me to get the best deal, I felt great about buying a new car from their straight forward sales staff. The whole process was friendl only worked with me to get the best deal, I felt great about buying a new car from their straight forward sales staff. The whole process was friendly and easy. I'll definitely go back when it's time for my next car. More

BUYER BEWARE when dealing with Randy Kuehl honda. For your benefit, please use extreme caution when dealing with the staff at this dealership. Their concept of integrity/honesty is non existent and they your benefit, please use extreme caution when dealing with the staff at this dealership. Their concept of integrity/honesty is non existent and they will hide problems to get the sale through, and then they will give you ZERO support or follow through when you bring problems to their attention. Just like the review below, the response that I received when attempting to address a major blunder on their end was "seek legal counsel, take us to court." This dealership knows nothing of customer service after the sale. Once you sign on the line they will disappear. Do not assume any peace of mind when dealing in any of their "certified" used vehicles. They certify their vehicles by whipping through the "150 Point" inspection and will NOT fix any of the problems that should have been fixed before the vehicle is/was sold. At the end of the day I can say that this was by far the worst buying AND customer service experience of my lifetime. Save your time, energy, money and shop elsewhere. More

My car was totaled and I had to find a replacement car after 2 years without a car payment. Matt Smith and Randy Kuehl Honda worked with my monthly payment range and I was able to find a car that turns ou after 2 years without a car payment. Matt Smith and Randy Kuehl Honda worked with my monthly payment range and I was able to find a car that turns out to be a nice step up from the one I had. I never felt bullied or pressured into making a decision. Everything was about finding what I needed and a car I liked and could afford, not what I could be talked into buying. I came in worried and anxious and left relieved and excited about my new car. Thank you! More

I was looking for a replacement SUV as mine had mega miles on it. And I was interested in the basic Honda CR-V, due to price appeal/financing specials. Ray showed me exactly what I wanted to see and d miles on it. And I was interested in the basic Honda CR-V, due to price appeal/financing specials. Ray showed me exactly what I wanted to see and didn't try to 'talk me into' something I didn't want (which would've been annoying to me - I would consider that a waste of my time). He explained/showed me all the cool features on the CR-V, and worked to get a great deal on the price too. When we decided to buy the vehicle, the deal was settled promptly, within a few hours the SUV was ours! I also recommend the dealership overall - we were even introduced to the service manager. Really gave it the 'personal touch'. More

Was not in the market for a car but the sales person brought to my attention this vehicle and we made an offer. My husband came to see the car as I have 2 jobs. The sales person brought the car to my jo brought to my attention this vehicle and we made an offer. My husband came to see the car as I have 2 jobs. The sales person brought the car to my job for my approval. We made on offer and I pick up the car the next week. More

Matt and the rest of the staff were very friendly and helpful. Matt came out to greet us before we even got out of our car. He was great at explaining the options and features of the vans we test drove helpful. Matt came out to greet us before we even got out of our car. He was great at explaining the options and features of the vans we test drove, and he was very willing to help us understand the differences in models, and in explaining the CarFax. The finance person was especially helpful in explaining finance options and in answering our many questions. I love my Honda van, and I'll recommend the dealership to others. More

Everyone was extremely friendly before, during, and after the sale. All of my questions were answered promptly and complete. I've had the car for about two months and I love it, as well as spending a lot l the sale. All of my questions were answered promptly and complete. I've had the car for about two months and I love it, as well as spending a lot less on gas! Thanks Chanin! I'll be shopping at Randy Kuehl again when I need to! More

Isaiah and Breck were fair and honest. Isaiah went out of his way to help install a child safety seat for our newborn baby as well. The Honda Civic we purchased has been great so far! I plan on bringing of his way to help install a child safety seat for our newborn baby as well. The Honda Civic we purchased has been great so far! I plan on bringing the car back to get serviced. The only thing I would say to improve might be to have more for us to do while we wait, maybe TV or some magazines or something. Also, they were patient with us while we left and got documents, even letting us drive the new car back to our house to get them. Overall good experience. More