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Randy Kuehl Honda
Cedar Rapids, IA
5,009 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,009 Reviews of Randy Kuehl Honda
September 28, 2010
I went to Randy Kuehl Honda with a very specific car in mind that I wanted to purchase that day. Initial contact with Isaiah Townsend over the phone got the ball rolling so that when we arrived at the deal mind that I wanted to purchase that day. Initial contact with Isaiah Townsend over the phone got the ball rolling so that when we arrived at the dealer he had the car pulled up in front and ready for a test drive. Overall my experience with Isaiah was excellent. He went out of his way to get me the price I wanted on the car, and was always friendly and straightforward. My experience with the other staff at Randy Kuehl was not so great though. When I went in to buy the car, signing the paper work took much longer than I expected as it turned out that the appointment sent up by one person, was not honored by another. The finance officer also pushed options despite my apparent annoyance, leaving me feeling as if what I wanted, and thought did not matter to him. Lastly, there were some additionally pieces of the car that needed to be replaced, and so far, almost two weeks after I purchased the car, the dealership/service department seems to be dragging their feet in the ordering of the part. From what I have gathered, there have been communications errors going from one person to another, both inside and outside of the service department. If you go to this dealer, I would strongly recommend dealing with Isaiah Townsend, but would caution against the other staff members. More
by SKN
Employees Worked With
Isaiah Townsend
September 26, 2010
Outstanding experience purchasing a new Ridgeline. Ray went above and beyond in his meticulous knowledge and attention to detail in explaining this vehicle and also addressing any questions that I had. Ra went above and beyond in his meticulous knowledge and attention to detail in explaining this vehicle and also addressing any questions that I had. Ray made sure I understood everything and went through a thorough introduction when the vehicle was ready for pickup. I live approximately 50 miles from the dealer. During the process Ray would call with any questions or ideas. When vehicle was ready I drove to dealer and picked up. If you go to Randy Kuehl Honda make sure to ask for Ray. More
by DLouie
Employees Worked With
Ray Krauss
September 14, 2010
Before we stopped in to actually look around, I spoke with Isaiah Townsend and exchanged emails with him. This helped us get some preliminary info ahead of time, and helped us save time the day we got ou with Isaiah Townsend and exchanged emails with him. This helped us get some preliminary info ahead of time, and helped us save time the day we got our new Honda Accord. Isaiah was/is very friendy and helpful. He gave us the info we needed. Even after the sale, I had some questions, and he was glad to answer them, and answerd quickly! Assuming we sitll live in eastern Iowa when we are ready for our next new car, you can bet we will call Isaiah first. More
by Carol W
Employees Worked With
Isaiah Townsend
September 06, 2010
they offered me a deal that was very good. then when i went too close on the deal they said they good not go thru with the deal. IF A dealer goes back on a deal, then i cannot trust them, there not being went too close on the deal they said they good not go thru with the deal. IF A dealer goes back on a deal, then i cannot trust them, there not being honest. Thank you for your time. I hope that this note does some good More
by izzybob
Employees Worked With
Mr. Townson
August 31, 2010
Isaiah was very cordial in his dealing with us.He was not your typical "pushy" salesman. The dealership as a whole was one that I enjoyed working with; friendly fair and patient. Working with them was a plea your typical "pushy" salesman. The dealership as a whole was one that I enjoyed working with; friendly fair and patient. Working with them was a pleasant car buying experience. I recommend them. More
by newcar2011
Employees Worked With
Isaiah Townsend
August 31, 2010
I've been a Toyota driver for over ten years encompassing 6 different vehicles so it was tough for me to come to Honda. Isaiah did a nice job and was friendly and we came to a reasonable deal. He worked ha 6 different vehicles so it was tough for me to come to Honda. Isaiah did a nice job and was friendly and we came to a reasonable deal. He worked hard to find the Ridgeline I wanted and I was appreciative of that. My only complaint was that after the deal was made I didn't get enough communication from him until I called to ask the status. After that, he did a nice job of keeping me informed. I thought the process of picking up the vehicle was a bit drawn out but I wouldn't want to put that on Isaiah and I tend to be a bit impatient and when I think I have a definite time for an appointment I expect that that is the time that things will be done. I am looking forward to working with the people there and hopeful that the experience will be as good as what I have been used to with Toyata. More
by jrife
Employees Worked With
Isaiah Townsend
August 08, 2010
I needed a used car highly rated by Consumer Reports, one that is Certified, and one with low mileage. Randy Kuehl Honda's Isaiah Townsend was knowledge kable, patiently answered my questions, encouraged se that is Certified, and one with low mileage. Randy Kuehl Honda's Isaiah Townsend was knowledge kable, patiently answered my questions, encouraged several test drives, and used the US Government's online auto data to confirm the car's reliability and safety. All at Randy Kuehl Honda were friendly and helpful and I payed a good price in relation to my budget for a used car purchase. I would highly recommend this dealership, salesperson, Isaiah Townsend, and the Honda Civic. More
by ksoteco
Employees Worked With
Isaiah Townsend
August 05, 2010
I had a terrible experience at Randy Kuehl Honda. When I test drove a Honda Ridgeline, the seats were quite dirty. The sales associate assured me that the seats would be professionally cleaned if I purchase test drove a Honda Ridgeline, the seats were quite dirty. The sales associate assured me that the seats would be professionally cleaned if I purchased the vehicle. I arranged for the seats to be cleaned and came back and bought the vehicle a few days later. At the time of purchase, the seats were still slightly damp. As they dried, it became apparent that the seats were still extremely dirty and were in need of additional cleaning or replacement. I contacted the dealership and was told that they were unable to help me in any way. It is apparent to me that Randy Kuehl Honda only provides remotely adequate customer service before the sale. Once they have your money, they become unresponsive. I ended up replacing as much of the interior as I could by purchasing the parts from a competing dealership. I have not returned to Randy Kuehl Honda since.My seats still look terrible because it isn't cost effective to replace them and seat covers that still allow the airbags to deploy are also very expensive. I have, on the other hand, received exceptional service at Billion Honda in Iowa City and strongly recommend them if you need a Honda dealership in the Cedar Rapids / Iowa City area. Update: Randy Kuehl's reply claims that they have taken steps to address issues like this. They contacted me within the past sixty days to inquire about getting my vehicle serviced there. I once again told them about this problem and received absolutely no reply. They are aware of the complaint but are choosing to ignore it. To be very clear: Randy Kuehl acknowledges knowing about the issue but has chosen to do absolutely nothing to address it. Keep that in mind when deciding whether or not to buy a car from them. More
by corridorbuyer
Employees Worked With
Not Given
July 23, 2010
Chanin was knowledgeable and friendly. They gave me a good deal on my trade in and on the new Honda Ridgeline. The service department contacted me right away to take care of the undercoating and had the good deal on my trade in and on the new Honda Ridgeline. The service department contacted me right away to take care of the undercoating and had the service completed before they said that they would. The service department also gave me a loaner car to use while they were undercoating my new truck. More
by kahoback
Employees Worked With
chanin Dirks, Chanin Dirks
July 12, 2010
I have bought two new Hondas from Randy Kuehl and have been happy with both purchases. I could have gotten a lower price outside of Cedar Rapids, but I would have had more travel in the initial purchase. been happy with both purchases. I could have gotten a lower price outside of Cedar Rapids, but I would have had more travel in the initial purchase. I have also been pleased with their service with a few minor complaints, which can happen over seven years of dealing with anyone. The latest deal they gave with a new purchase was Free Tires for Life if you have you car serviced only by them. The catch is they want to rotate the tires every 4,000 miles and if you are past that, it voids the Free Tires deal. I think 6,000 to 8,000 miles on one rotation is fine so I ended up buying my own tires and now get free rotation from the tire dealership plus I am much happier with the newer tires. More
by totalboard
Employees Worked With
Chanin, Alice, Chanin Dirks
