Randy Kuehl Honda

Nightmare Experience My wife and I brought our 2007 Accord to the service department to be checked for a small oil leak. It was determined at that time that there were tw My wife and I brought our 2007 Accord to the service department to be checked for a small oil leak. It was determined at that time that there were two leaks. One of the leaks included replacing a couple large bolts for around $500 and the other was replacing the rear main seal for around $1200. We chose to fix the cheaper one first and after we got the vehicle home the oil was leaking much worse. We scheduled an appointment on a Monday for the rear main seal and they said it would take a day to fix. I brought the car in on Monday and they said they would call to confirm it was the rear main seal and expect it to be done by the end of the day. No one called, so I called at noon and they said they were fixing it and it would be done by the end of the day. No one called so my wife got dropped off after work to pick up the car. The car wasn't done and then my wife had to find a ride home. The technician said it would be done on Tuesday for sure. We wife got dropped off again and it wasn't done. They said they broke something while fixing it but no one called to tell us. My wife was given a loaner vehicle thankfully because we wouldn't be seeing our car for a while. On Wednesday the parts guy called and said they had to order a replacement part for the part they broke. He said it would be in on Thursday. I called the technician back and he said it would be done on Thursday. I called back later on Thursday and they said it would be done Friday for sure. I called again on Friday to confirm it would be done and they said it would now be Saturday by 10:00 a.m. We received a call at 1:00 p.m. on Saturday saying our car was done. We were out of town so couldn't get the vehicle until Monday. We picked up our vehicle and drove it home. As it was sitting in our garage I noticed a smell and a lot of fluid on our garage floor. I figured out that it was transmission fluid and checked the dip stick. It was empty, so I realized it had all leaked out. Somehow they didn't fix something correctly so I had to call a tow truck to get it sent back to them. They fixed it and it is not leaking now but I hope this incident did not ruin our transmission. More

Hassle Free We recently purchased a used Honda Civic and had a very positive experience. We were able to search online for a car we wanted and contacted the sale We recently purchased a used Honda Civic and had a very positive experience. We were able to search online for a car we wanted and contacted the sales department to look at what we saw online. When we got to the dealership we weren't disappointed. The salesperson showed us the features of the car and explained everything in detail. Overall we were very happy with the way we were treated. More

A Positive Buying Experience My husband and I recently purchased a Honda Civic from Randy Kuehl and knowing buyers’ concerns, the huge investment buying a vehicle represents, and My husband and I recently purchased a Honda Civic from Randy Kuehl and knowing buyers’ concerns, the huge investment buying a vehicle represents, and how hard it is to find a dealership that is on your side, we would highly recommend Randy Kuehl Honda. Our salesperson was polite, attentive, and most importantly took initiative. He didn’t try to talk us into a car we didn’t want, but fit us into the car we were looking for. He answered our questions rather than put us off with vague replies as had been our experience at other dealerships. From the first we felt that he was working on our behalf instead of on behalf of himself or the company. It’s not easy these days to find a dealership and staff that works so hard to put their customers first. We are very happy with our purchase and love our new Honda Civic. More

Painless Experience Sale went quick and painless. I like how they didn't try to push anything. Overall good experience. My wife said mark was really nice :) Sale went quick and painless. I like how they didn't try to push anything. Overall good experience. My wife said mark was really nice :) More

Friendly experience Chanin was very friendly and never pushed to sell anything. He was knowledgeable about the cars and could answer all the technical questions I had. La Chanin was very friendly and never pushed to sell anything. He was knowledgeable about the cars and could answer all the technical questions I had. Lastly, Chanin was easy to trust and clearly explained the process with full transparency. More

Enjoyable experience Thank you, Matthew, for taking the awkwardness and dread out of the car buying experience! We actually enjoyed buying our new car and would highly rec Thank you, Matthew, for taking the awkwardness and dread out of the car buying experience! We actually enjoyed buying our new car and would highly recommend Matthew and Randy Kuehl Honda to anyone looking for a car. More

Quality product and service The experience was very good. We ended up buying a 2014 Honda , leasing a new Honda , and buying a used Honda. It was a good experience and I will co The experience was very good. We ended up buying a 2014 Honda , leasing a new Honda , and buying a used Honda. It was a good experience and I will continue to get service and purchase cars there. Trent is a great guy to work with. More

Great service and best price for an oil change in the area! I routinely bring my Honda Civic to Randy Kuehl, and always receive great service. The shuttle that they provide is convenient if you need to drop yo I routinely bring my Honda Civic to Randy Kuehl, and always receive great service. The shuttle that they provide is convenient if you need to drop your car off and get to work and get picked up again later in the day (Thanks Levi!). Johnathan Geiger in Service is always very professional and friendly, so I prefer working with him. Regular oil changes are done well, are the cheapest in the Iowa City/Cedar Rapids area (especially with the coupon they send out in the mail), and are a great value for the quality work you get. Other maintenance service (e.g. 60k service) can seem expensive, but this is the case for every dealer and it does costs less at Randy Kuehl. I found Randy Kuehl's technicians do a great job and do it right the first time, so I can trust my vehicle won't need to come back the next day for the same issue or a suspiciously new issue (unlike crappy shops who mess things up to increase business). More

"Caring, but not forceful" Just wanting to sit in a CRV because of knee problems we ended up purchasing a new vehicle. After visiting other dealers we felt that our business w Just wanting to sit in a CRV because of knee problems we ended up purchasing a new vehicle. After visiting other dealers we felt that our business was appreciated and they wantd to please. More

mi casa es su casa honda I went to Randy kuehl Honda to purchase a vehicle with a specific budget. I was pretty disappointed when I was approached by Adolfo and found out the I went to Randy kuehl Honda to purchase a vehicle with a specific budget. I was pretty disappointed when I was approached by Adolfo and found out the vehicle I wanted was gone. Thankfully he agreed I showed me a great option and he didn't only give me a great deal but also treated me and MY FAMILIA with respect regardless of our budget. I was very happy working with him and Nate. It was a great experience and I will recommend Adolfo and the Honda team to everybody! More