Randy Kuehl Honda

Service Excellence Mike Teply reviewed my power steering problem with the technician who had done previous work, noticed a bulge in my passenger-side front tire (which I Mike Teply reviewed my power steering problem with the technician who had done previous work, noticed a bulge in my passenger-side front tire (which I fixed) and scheduled a replacement power steering pump for the very next day. The car is easy to steer, in large part to the "driving" the Mike Teply did in resolving the issue promptly and completely. More

Paperwork Nightmare Love our car, got a great deal. Paperwork was a nightmare. Phil who assisted us with that had us complete papers incorrectly, they lost papers we al Love our car, got a great deal. Paperwork was a nightmare. Phil who assisted us with that had us complete papers incorrectly, they lost papers we already signed and didn't collect our check. I had to return to the dealership four times in order to have my sale complete. More

Beat Expectations We test drove a 2015 Honda Odyssey and loved it. We did our research and were dreading the negotiation part of purchasing a vehicle. However when we We test drove a 2015 Honda Odyssey and loved it. We did our research and were dreading the negotiation part of purchasing a vehicle. However when we dealt with Randy Kuehl they pulled up the NADA value and matched that amount immediately without any haggling. They gave us the offer we had anticipated without any pressure. When we came to sign all of the paperwork and pick up our vehicle we were in and out in 1 hour. Much better than past experiences we have had with other dealers. More

Great service. Friendly staff. Good experience. The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in ab The service dept. had friendly, courteous staff and they were prompt to change my oil and fix the twilight bulb and rear window wiper blade, all in about 30 minutes time. They also checked all the inspection points and gave me a heads up on the next major service that will be coming up for my vehicle in the Fall. More

First car buying experience I was concerned about my first car buying experience. However I never felt pressured into purchasing and Matt was nothing but helpful. He made the car I was concerned about my first car buying experience. However I never felt pressured into purchasing and Matt was nothing but helpful. He made the car buying experience very quick and easy! More

Paid for service(s) that were NOT done...again Oil change used MY supplied Royal Purple Oil - oil was brown AFTER - NOT "purple". $150 for FULL detail - seats still stained. Musty rag smell after. Oil change used MY supplied Royal Purple Oil - oil was brown AFTER - NOT "purple". $150 for FULL detail - seats still stained. Musty rag smell after. More

Stress free and easy Trent was so easy going from the beginning. He worked hard to get me everything I needed. Even after my husband accidentally shut his finger in the ho Trent was so easy going from the beginning. He worked hard to get me everything I needed. Even after my husband accidentally shut his finger in the hood and he was bleeding! Lol. The billing office explained everything well and I feel like we walked out with confidence in the decision. This is my very first new car ever and will be happy to come back again for service and more car buying! More

Honest caring sales staff When I am shopping for anything, one of the biggest turnoffs to me is a pushy salesperson. What I liked in dealing with my salesperson, Matt Smith, a When I am shopping for anything, one of the biggest turnoffs to me is a pushy salesperson. What I liked in dealing with my salesperson, Matt Smith, and Quentin in Finance is the fact they are good listeners, caring about what I want. Matt showed me the differences between the two CR-V models I was considering and then let me make the decision without trying to upsell me to something I didn't want. He was kind and honest with me. After I made a decision, Quentin was great in helping with with the paperwork and presenting additional options without pressuring me about them. My son and daughter-in-law have bought two vehicles from Matt in the past and were the ones who suggested I see him. I'm so thankful they did. More

Great Experience! We were purchasing a used car for our son, who was in Ames @ the time, & everyone was great in helping to get the deal done! Very friendly, courteous We were purchasing a used car for our son, who was in Ames @ the time, & everyone was great in helping to get the deal done! Very friendly, courteous & worked w/ us on pricing & a few minor cosmetic repairs to the vehicle! We'll definitely look to Randy Kuehl Honda again! More

Quick and Friendly Service Whenever I go to the service department, I get friendly service and excellent explanations of the service that has been done. The service visit is do Whenever I go to the service department, I get friendly service and excellent explanations of the service that has been done. The service visit is done efficiently so that my car is ready when promised. More