Randy Kuehl Honda
Cedar Rapids, IA
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4,986 Reviews of Randy Kuehl Honda
Beware bait and switch. Beware of classic bait and switch tactics. Cars described online do not match what's on the lot. Drove two hours each way to see a car that online s Beware of classic bait and switch tactics. Cars described online do not match what's on the lot. Drove two hours each way to see a car that online says 92k, actual odometer reading is 104k. Pictures online show a good car for the age, but actual car has significant rust, mismatched paint in several places, hood looks like it was painted with spray can. When we pointed out the discrepancies, salesman response was "I don't put the stuff on the internet." Wasted a day, especially considering that we contacted them to inquire regarding availability before driving the two hours to get there... More
Friendly, efficient and convincing. While the 2015 Honda Accord I test drove almost sold itself, the dealership and the salesman I worked with quickly convinced me I was making the right While the 2015 Honda Accord I test drove almost sold itself, the dealership and the salesman I worked with quickly convinced me I was making the right choice of car and dealer. More
fabulous They went above and beyond to help get us the car we wanted. And when things hit a snag, they fought to get it resolved and worked with us to get us i They went above and beyond to help get us the car we wanted. And when things hit a snag, they fought to get it resolved and worked with us to get us into that car as soon as was possible. More
Happy with my car buying experience I recently purchased a used vehicle from Tim Carson at Randy Kuehl Honda and I can say that I was quite pleased with the Accord that I purchased and t I recently purchased a used vehicle from Tim Carson at Randy Kuehl Honda and I can say that I was quite pleased with the Accord that I purchased and the helpfulness of the Sales Rep Tim. It took me quite some to purchase a vehicle, even inquiring and driving quite a few cars on their lot, but Tim was very patient and answered any question that I had. I would definitely look to purchase another vehicle from them. More
Chanin - Helpful Sales Person We worked with Chanin Dirks over the summer to buy a used Honda CR-V. He was very helpful and flexible with us. If you want a knowledgeable, no pres We worked with Chanin Dirks over the summer to buy a used Honda CR-V. He was very helpful and flexible with us. If you want a knowledgeable, no pressure sales person who is easy to work with, Chanin is who you need to talk to. We love our CR-V! More
New Tires You think that a dealer would have higher prices for a set of new tires than a tire company known for selling tires. Randy Kuehl Honda earned my busin You think that a dealer would have higher prices for a set of new tires than a tire company known for selling tires. Randy Kuehl Honda earned my business when a cost comparison was done for me and this showed me their prices were the best for my money. Today I drove away with my new tires on my Civic; ready for my next road trip! More
Trent Pearson is the guy Trent Pearson is a man with qualities most of us want to experience in a sales person. Sadly, these qualities are are all too rare. Trent does what Trent Pearson is a man with qualities most of us want to experience in a sales person. Sadly, these qualities are are all too rare. Trent does what he says he is going to do when he says he is going to do it. His attention to detail is great. He is responsive, polite and has a good sense of humor. He focuses on the car you want to buy, not the car the dealership wants to sell. We bought a used car for our son and a new car for my wife within several days and we couldn't be happier. More
routine oil service- quick and easy . Easy to get time and service was done as scheduled. Would reccomend to anyone. We own 3 Honda products. . Easy to get time and service was done as scheduled. Would reccomend to anyone. We own 3 Honda products. More
Emergency Averted Had a problem with the front end of my car vibrating whenever I got up to +40MPH. Came in on a Friday with no appointment and explained my situation. Had a problem with the front end of my car vibrating whenever I got up to +40MPH. Came in on a Friday with no appointment and explained my situation. David, my point of contact, said that he would get it in as soon as possible and that he would call Enterprise if I needed pickup. Fortunately, he was able to get a service tech (I don't know the Tech's name nor can I find his picture on the dealership site) to do a ride along with me to make sure that we were all on the same page. The tech was courteous and patient when listening to my concerns and took my worries seriously. The tech found the problem (an excess of asphalt sticking to the front driver side tire) when we got back and cleaned it all off. David was upfront with me and made sure I understood what was going on at all times. At the end, David waived the diagnostic fee and I was on my way worry free. If it weren't for David and the service tech, I would still be pulling my hair out. Both men were professional and succinct. More
Total Service with Trent & Service Department I had been on the market for a while and came across a CR-V at Randy Kuehl. Trent took us out to see the car, and when we got in for a test drive he s I had been on the market for a while and came across a CR-V at Randy Kuehl. Trent took us out to see the car, and when we got in for a test drive he said, "I'll just sit in the back and be quiet and let you guys listen to the car." My wife and I knew we had a special salesman on our hands at this point. As the process moved forward, Trent did whatever he could to be available with my busy schedule to help me test the car and have a mechanic check it out. Randy Kuehl went above and beyond my requests when there were a few issues with the used car I was interested in. They fixed it all, and then some! And Trent was there the whole way, never pressuring or forcing a car on us, just helping us make a decision. So we bought the car for a great price and couldn't be happier! More