Randy Kuehl Honda

Thanks Trent! Very happy with my first time experience at Randy Keuhl Honda. Trent was very helpful and informative so it was a pleasure working with him. Understoo Very happy with my first time experience at Randy Keuhl Honda. Trent was very helpful and informative so it was a pleasure working with him. Understood what I needed, didn't need and no pressure. Love my new Civic! Thanks so much! More

The worst experience I have experienced so far in the dealer The receptionist is the rudest and worst staff I have met so far in Randy Kuehl Honda. I bought the car and did all services from Randy Kuehl Honda. The receptionist is the rudest and worst staff I have met so far in Randy Kuehl Honda. I bought the car and did all services from Randy Kuehl Honda. Every time I came to car service, all staff will tell me what my record was and recommended the right car service I should do. This time, when I came in, I did not feel welcome by this staff. He did not tell me anything about the car and showed very impatient. I asked him if they have some coupon for oil change and he said no. Actually, the dealership always (not all time) have some discount. I tried to find a coupon on line. Then he started the process and I am waiting for the car and searching the coupon. I found the coupon and showed him when he came to tell me the car is ready. But he told me that they did not do tire rotation for me and I can not use the coupon. I asked why they did not do tire rotation and he said I did not ask. I told him due to my record, I should do tire rotation and the staff will always suggest me to do that when I came. He said that we can do it if you want to wait for until 5pm (It was 10:30 am). He was rude and stared at me. The next staff explained to me that I could avoid the tire rotation this time because my tire is still good. But how could I know before the inspection. Anyway, the next staff was nice and I appreciated his help. The first staff even shouted at me. It is my first time met this guy in this dealership. The second staff was good and I do remember that he helped me a couple of times. Actually, I am considering to buy another car and I am thinking about this dealership. This experience really prevented me considering. More

Great people to work with Great people at Randy Kuehl Honda in Cedar Rapids. I dealt with Channin who was the salesman and Quentin for the financing, very good guys. Purchased Great people at Randy Kuehl Honda in Cedar Rapids. I dealt with Channin who was the salesman and Quentin for the financing, very good guys. Purchased a Mercury Mariner with no pressure at all, good cars and good prices. Would recommend and plan on going back for my next vehicle purchase. Made the entire process simple and straight forward. More

New Vehicle It was great working with Chanin he worked hard to get us want we wanted meeting with us multiple times and through email and text, to make sure that It was great working with Chanin he worked hard to get us want we wanted meeting with us multiple times and through email and text, to make sure that everything was done correctly and we the CRV in the price range that worked for our budget. Chanin even took the time to help us hook up the to all the futures in our new CRV and took his time to make sure we new how to access everything we wanted and helped to adjust our settings. It was a wonderful experience! Leonardo and Lauren Cerqueira More

Friendly and Helpful The rating we gave is all due to our salesman's help. We called him with what we wanted and he led us through to our purchase and did not even meet us The rating we gave is all due to our salesman's help. We called him with what we wanted and he led us through to our purchase and did not even meet us until he turned the car over to us. Even when others sought to make it more stressful; he was patient, cool and calm. Very nice!! More

Lady in distress I recently had the most pleasant experience with this dealership. I had inadavertently turned a corner too short and got hung up on the curb. In try I recently had the most pleasant experience with this dealership. I had inadavertently turned a corner too short and got hung up on the curb. In trying to get away from the curb I accidentally tore off my mud guard and loosened the fender liner. The liner was rubbing on my tire so I went straight to Honda for help. I went in immediately to customer service and explained the problem. The service rep checked out my situation and said no problem we can get this fixed. I did not have an appointment but he penciled me in and got me in anyway so I could get back to work. Less than an hour later everything was fixed and I wasn't even charged any labor. Now, that is service!!! I was only half an hour late in getting back to work. Everyone was super and got me out of there as fast as they could which I really appreciated. More