Randy Kuehl Honda

No clue what customer satisfaction means! I brought my van in for an oil change an two Honda recall notices that needed completed. After two days I finally got my van back and within 30 minut I brought my van in for an oil change an two Honda recall notices that needed completed. After two days I finally got my van back and within 30 minutes of driving it I had VSA lights on my dash going off (VSA software update was 1 recall notice). I called the service department and told them what was happening. They said to bring the van back in to be inspected, but didn't have an opening for almost a week. I dropped the van off for the check and after another full day without the van they charged me 130 dollars for diagnosis. It just happened to be a "coincidence" that a warning light came on 30 minutes after I got my car back, BS!!!!! I will never go back and they gave no idea about what making a customer satisfied means!! They are simply looking for ways to nickel and dime customers to death! Horrible business!!!!! If I could give a zero star rating I would! More

First Car Buying Experience Made Easy I recently took home a 2016 CR-V EX-L and faced with my first car-buying experience. My father and I had shopped around at other dealerships and had a I recently took home a 2016 CR-V EX-L and faced with my first car-buying experience. My father and I had shopped around at other dealerships and had a HORRIBLE experience at Billion in Iowa City. The sales manager was extremely rude and we felt like we were not dealing with honest people. The experience at Billion made me nervous to continue on the car-buying journey, but fortunately, we went to Randy Keuhl Honda and sat down with Trent. I was very torn between purchasing and leasing the CR-V based on the cost of monthly payments, and spent quite a bit of time sitting and talking with him about my options. He never made me feel rushed or pressured and was very honest with me, and this helped me make my decision to lease my vehicle. Trent was extremely helpful and so great to work with. I had a wonderful experience and will recommend Trent to everyone! More

Good trade-in, great deal on new HRV Decided it was time for a change so went looking for another CRV to replace my aging Pilot and was really taken by the HRV. Needless to say, Trent was Decided it was time for a change so went looking for another CRV to replace my aging Pilot and was really taken by the HRV. Needless to say, Trent was a absolute pleasure to work with in getting us a fair trade in on the Pilot as well as working out the color, features and other details that always come up when buying a new car. Trent is very down to earth, easy to talk with and was well prepared to answer all our many questions. Thanks Trent and Randy Kuehl Honda for your professional, no pressure way of doing business. Very satisfied. More

"Purchasing a new car that is reliable for work travel? Randy Kuehl's Dealership is one of the best I have ever dealt with. Before purchasing a car, I do a lot of research online and ask tons of questions. Randy Kuehl's Dealership is one of the best I have ever dealt with. Before purchasing a car, I do a lot of research online and ask tons of questions. This was the only dealership that answered my questions in a timely manner and was willing to work with my request. When arriving to pick up my car, it was the best experience. Chanin Dirks was very professional and helped the process of buying a new car pleasant. He showed me how to operate all the new features and even helped me set up my phone. The finance department was very organized and pleasant to work with also. They found me a great rate and explained things in a language I understood. I would recommend this car dealership for anyone searching for a vehicle. Very professional and makes your experience well worth the stop. More

Fun buying a new car! Trent helped me purchase my new, beautiful, pearl white, 2016 CR-V. I have had Hondas in the past, but had moved away from Honda the last 5 years. Gla Trent helped me purchase my new, beautiful, pearl white, 2016 CR-V. I have had Hondas in the past, but had moved away from Honda the last 5 years. Glad to be back again and in my CR-V. Also happy to report the experience was exceptional, yet again, at Randy Kuehl. This is the first dealership I bought a car from when moving to CR 20 years ago, and the service has always been the same - awesome! Trent was a great salesperson as well. He was not pushy, answered my questions and didn't overwhelm me with too much information but asked how much I wanted to hear. He worked with me on price, made it happen quickly and was very nice to my 13 year old son who helped me pick out the new car. I I even called with a question after purchasing the car, and he responded immediately to help me. Mike in Finance was also very friendly, helpful and not pushy. How he can fill out all the paperwork correctly while carrying on a conversation with me is amazing. Everyone in the showroom was friendly and helpful as well. Overall, a great experience. I highly recommend!! More

Service department They go above and beyond ! Mason does a great job . Called me for questioning and was very detailed . Plan to buy next car there ! ! Chain is patie They go above and beyond ! Mason does a great job . Called me for questioning and was very detailed . Plan to buy next car there ! ! Chain is patient with my questions . More

Downsizing from our Odyssey to a new CR-V. Trent and Matt helped us find the CR-V that we were looking for on the lot. Trent did an excellent job explaining the terms of the contract and Matt Trent and Matt helped us find the CR-V that we were looking for on the lot. Trent did an excellent job explaining the terms of the contract and Matt was able to work with the sales manager for a great deal. Trent explained some added treatments that are going to helpful for the lifetime of our new vehicle. More

Air Bag Replacement They got me in and out within a half hour. Fast, friendly and very knowledgeable. The serviceman explained the work they had done, then explained They got me in and out within a half hour. Fast, friendly and very knowledgeable. The serviceman explained the work they had done, then explained in detail the multi point vehicle inspection. More

Excellent!!!!!!!!!! This is the second time we have purchased a vehicle from Breck at Randy Kuehl! We have been extremely happy with his fast response and no pressure sa This is the second time we have purchased a vehicle from Breck at Randy Kuehl! We have been extremely happy with his fast response and no pressure sales. He went above and beyond to help us get the car and deal that we needed. I highly recommend Breck and Randy Kuehl Honda to anyone looking for a new or used car. More

BEST CAR BUYING EXPERIENCE EVER!!!! I have purchased 7 new or used vehicles over the past 20-years and this was by far the BEST CAR BUYING EXPERIENCE I have ever had!!! Breck Calame too I have purchased 7 new or used vehicles over the past 20-years and this was by far the BEST CAR BUYING EXPERIENCE I have ever had!!! Breck Calame took the time to understand what we where looking for and showed us various options. We weren't prepared to buy on our first visit and Breck was perfectly fine with that. I didn't feel any pressure. I went home and did a little research on the cars. We came back a few days later to test drive and made what we felt was a reasonable offer on the car. Breck presented it to Mr. Kuehl and the offer was accepted within a few minutes! No haggling back & forth ... it was one and done! I am very happy with the price I paid. I was also very pleased that I wasn't pressured to purchase the extras for my new car ... extended warranty, exterior and interior protection, or anything else. Things continued on easy street when it came time to meet with Mike Mills to complete the sales transaction and the finance paperwork. Again, he didn't try to "sell" us any additional items and completing the paperwork was a very easy process. I am really happy I decided to buy my new car from Randy Kuehl Honda. I was a very positive experience and I would definitely recommend the dealership to everyone looking to buy a Honda. More