Randy Kuehl Honda

Monday AM Appt.--Picked up Friday My vehicle was brought in for a pre-scheduled work. I scheduled the appointment with Mason. Parts were communicated to me that they were ready and t My vehicle was brought in for a pre-scheduled work. I scheduled the appointment with Mason. Parts were communicated to me that they were ready and that the issue was known. They had to replace a faulty rear main seal that they had installed in May. This rear main seal needs to cure for 24 hrs after application. So, I would expect that since I brought it in before work Monday AM that I should have the vehicle available Tuesday before close of business. I can live with that. Instead, when I stopped by on Tuesday lunch-time to pick up a notebook out of the vehicle for my wife and asked Jon about the progress on the vehicle (which was sitting in the lot), I was informed that the he had no idea of the progress on the vehicle, since the tech was out on lunch. He promised that he'd call me that afternoon to give me an update on my vehicle. He didn't. On Wednesday afternoon, I called the service department and asked about my vehicle. Same guy told me that they were short-handed due to a service tech that had been in the hospital since the weekend. Also that there was a specific tool that was needed to complete my job that was being used by another tech on the vehicle they were servicing. It was possible that the tool would come available Wednesday afternoon late or Thursday am. But no commitment as to when the vehicle would be available. On Thursday afternoon, I called again(!) to ask about the status of my vehicle. Lo and behold, the tool was STILL in use by another tech to complete that job. The tool should become available soon, but no commitment as to when I could pick up my vehicle. Possibly Friday, probably Monday, but no commitments. This is when I called Paul Thulin the Service Manager to escalate. Paul listened to me, took my information and called me back by the end of the day. My vehicle was ready before noon on Friday. 1. I understand that people get injured, etc, shorthanded...Then call me and let me know if I want to re-schedule. 2. I was offered a temporary vehicle. That's not the point, I wanted communication regarding my vehicle. 3. I don't want to have to initiate the contact on understanding what is the situation with my vehicle, my perception was that they didn't care about getting my vehicle to me. 4. This one particular critical tool was completely consumed by 1 other vehicle for 2 days? 5. Initiate the communication with me, don't make me wonder and guess and then finally have to initiate the call. In conclusion, they are the only Honda dealer within 30 miles, so kind of have the market locked up. I felt as though I was a captive customer and they knew it and took advantage of me over it. I am an avid Honda fan, but this experience makes me want to look for another brand. More

A good experience Our experience at buying a car from Randy Kuehl Honda was quite pleasant. Tim Carson our salesperson was friendly, courteous and knowledgeable. I kn Our experience at buying a car from Randy Kuehl Honda was quite pleasant. Tim Carson our salesperson was friendly, courteous and knowledgeable. I know that it is his job to sell me a vehicle, but at no time did I feel any pressure to do so. They did not have the HR-V on the lot that I wanted because of color, the dealership had no problem looking for one at another dealership. We are pleased with both Tim Carson and our new HR-V Honda. More

Chanin Dirks Chanin Dirks, the best sales professional in cedar rapids iowa , buying the car was fast, faster than a doctor can administer a IV, which is good beca Chanin Dirks, the best sales professional in cedar rapids iowa , buying the car was fast, faster than a doctor can administer a IV, which is good because time is valuable More

Repeat Honda Customers My husband, I leased our 3rd set of Honda's from Chanin at Randy Kuehl. Chanin is awesome to work with - he's very patient, kind, and funny. I had a My husband, I leased our 3rd set of Honda's from Chanin at Randy Kuehl. Chanin is awesome to work with - he's very patient, kind, and funny. I had a lot of questions for him during the week before our appointment and he took the time to quickly respond to each email. We both walked away super happy with our cars - my hubs leased an Accord and I leased a CR-V. Chanin - we'll see you in 3 years for our next set of new cars! More

New Car Experience We stopped by to look at a used accord and test drove 2016 Honda Civic EX and were so impressed we bought the same day! We stopped by to look at a used accord and test drove 2016 Honda Civic EX and were so impressed we bought the same day! More

Outstanding experience Trent turned what I thought would be a daunting task of getting into a new car, into one that I enjoyed quite a bit. From test drive to signing my nam Trent turned what I thought would be a daunting task of getting into a new car, into one that I enjoyed quite a bit. From test drive to signing my name on the papers, I never once felt an ounce of pressure from Trent. He was nothing but respectful to me, answered every question that I had and made the whole process enjoyable. I would highly recommend working with Trent Pearson and Randy Kuehl Honda to anyone! More

Friendly service The service mechanics found all the problems of my vehicle so that I don't have to keep fixing my car. I got a loaner car so that makes the 2 weeks r The service mechanics found all the problems of my vehicle so that I don't have to keep fixing my car. I got a loaner car so that makes the 2 weeks repair easier for me. More

Great sales experience Chanin was willing to negotiate with me in order to accommodate my budget for the car I wanted to drive home in. The sale was smooth, supportive, and Chanin was willing to negotiate with me in order to accommodate my budget for the car I wanted to drive home in. The sale was smooth, supportive, and fast! Fantastic salesman, and very friendly and supportive team. More

Great, easy car buying experience Very good buying experience. Chanin was a pleasure to work with through the whole process, from demos, test drives, ordering, status updates, answeri Very good buying experience. Chanin was a pleasure to work with through the whole process, from demos, test drives, ordering, status updates, answering all questions to driving off the lot in my new Honda. Finance time, Mike was straight forward, explained options, and answered questions. More

I just traded in my car all i can say they are honest and respectful , flexible. I would recommend this dealer ,try to talk Phillip Murphy respectful , flexible. I would recommend this dealer ,try to talk Phillip Murphy More