Randall Reed's Planet Ford - Service Center

Showed up before 7am to be first in line. Needed an oil change. By 7:10 ish vehicle was in possession of dealership. Was directed to the lobby. I sat there and waited until 9:05 when I was ca Needed an oil change. By 7:10 ish vehicle was in possession of dealership. Was directed to the lobby. I sat there and waited until 9:05 when I was called to make payment for services. Two hours for an oil change is not acceptable. I noticed all shop employees had a meeting at 8am. Not once was I notified or given an update on service. Shop employees show no sense of urgency. Often moping around and moving sluggishly. I sort of wish the window wasn't there to where I could see how de motivated shop employees are. With many other dealerships in the Houston Market, I will definitely explore my options and try my luck elsewhere. More

I did not have an appointment but was greeted right away by CJ. He wrote up my truck and was ready the same day. by CJ. He wrote up my truck and was ready the same day. More

Great customer service again! They got me in the loaner I needed and fixed my car promptly and perfectly! They got me in the loaner I needed and fixed my car promptly and perfectly! More

Joseph and his team at Quick Lane always takes care of me and my truck in a timely and professional manner. I can always depend on him to get me back on the road. and my truck in a timely and professional manner. I can always depend on him to get me back on the road. More

They were very helpful, professional and were able to help me get just the right vehicle I need. I highly recommend coming here, they will treat you like family. help me get just the right vehicle I need. I highly recommend coming here, they will treat you like family. More

N/A- communication was fine, area was clean and they provided an update as work was being completed provided an update as work was being completed More

It will take me more than 15 word minimum to explain my experience I had at your dealership experience I had at your dealership More

I truly have never had a better quality of service, and communication from a Service Advisor than Ms. Kelli at Planet Ford 59. I truly trust and respect Ms. Kelli and will only let her handle my service ne communication from a Service Advisor than Ms. Kelli at Planet Ford 59. I truly trust and respect Ms. Kelli and will only let her handle my service needs on any of my vehicles as I know it will be done correctly the first time. I truly hope Planet Ford know the quality of customer service Ms. Kelli provides and takes great care of her so that she never leaves. More

I always take my vehicle to this location for servicing. It is the Quick Lube Lane. It is the Quick Lube Lane. More

Very professional and helpful. Highly recommend quick lane for all your service needs on your vehicle Highly recommend quick lane for all your service needs on your vehicle More