Randall Reed's Planet Ford - Service Center

Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More

tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More

Service was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of compute was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of computers to diagnose. More

Wonderful service except Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash after an oil change would be wonderful that would day you go the extra mile I have considered going to another place because they offer the wash thank you for your time. More

Excellent Service with Planet Ford My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. More

Safety Recall We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the ser We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the service department was very helpful. Our service needs were taken care of on the same day as the scheduled appointment. I would recommend using this dealership for servicing needs. More

getting my code hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving hated the whole experience. I will never come back and I will never tell any to come to planet ford ! The best thing was leaving More

Treated Like An Afterthought The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. The service advisors do their job. End of story. Very minimal on the service part though. They were passively rude. I am not going back. More

Good Service Mrs. Rosie was actually there to help me. Some dealers like to charge an arm and a leg but mrs rosie really tried to find the best solution at the bes Mrs. Rosie was actually there to help me. Some dealers like to charge an arm and a leg but mrs rosie really tried to find the best solution at the best price More

Great Customer Service First time here. Took my F-250 in because I had an oil leak. They had to replace my oil pan. Great Job! Customer service was good. I really appreciat First time here. Took my F-250 in because I had an oil leak. They had to replace my oil pan. Great Job! Customer service was good. I really appreciated that JT communicated with me during the whole process. Great Job! This is my future place for any of my truck repairs and maintenance! More