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Randall Reed's Planet Ford - Service Center
Humble, TX
1,106 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,106 Reviews of Randall Reed's Planet Ford - Service Center
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August 24, 2019
Car service and workers were great, they got me in and out super fast in a friendly manner. Will definitely keep coming back! Great service! and workers were great, they got me in and out super fast in a friendly manner. Will definitely keep coming back! Great service! More
by Julie1
Employees Worked With
Rosie Jones
August 23, 2019
Service for My F-150 The recall service for my F-150 (computer issue) and repair/replacement of the gas tank flip door was done quickly in one day. The service rep JT did The recall service for my F-150 (computer issue) and repair/replacement of the gas tank flip door was done quickly in one day. The service rep JT did a great job. I only wish that they had a loaner car available instead of a rental. More
by Fortier, Gary52
Employees Worked With
John 'JT' Thomas
August 23, 2019
2018 F450 This is the 3rd time my truck has been in the shop for the same thing and every time the service department is very nice and accommodating getting my This is the 3rd time my truck has been in the shop for the same thing and every time the service department is very nice and accommodating getting my truck back very quickly. Nick Lang is a great service person however the sales manager I delt with never got back with me about purchasing a new truck and trading in this lemon. More
by Poorboy
Employees Worked With
Nick Lang, Daniel Fraleigh, Byron Nelson
August 23, 2019
Satisfied Sercice experience was quick and very professional. Luis and Rosie took good care of my service needs. They explained the service check list and wa Sercice experience was quick and very professional. Luis and Rosie took good care of my service needs. They explained the service check list and was advised of other maintenance my vehicle needed. Which I declined at the time due to time restrictions. More
by Lou
Employees Worked With
Luis in fleet service, Rosie Jones
August 22, 2019
Service was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. More
by Mike
Employees Worked With
looks to be Grant Garrow
August 22, 2019
Absolutely and overwhelmingly satisfied. Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achievi Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achieving the end results, addressing all of the problems I reported and others I was not aware of at the time the faults occurred which brought me to Planet Ford. The personal help to me by the courtesy shuttle drivers and the fact that this service is available is noteworthy in itself. Amanda's persistence with American Auto Shield, my extended warranty provider is a credit to her and I appreciate those efforts very much. A hearty Well Done to ALL of the Planet Ford 59 Team from the bottom of my heart!! More
by DudleyG
Employees Worked With
Other Employees :
Tim Znidarsic (started the ball rolling. Don't know the parts people who sold me the new battery. Didn't record names of the courtesy shuttle drivers who deserve recognition also.
August 21, 2019
Service drive Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to ha Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to have the recall on my Explorer completed. Came back to the dealership 6 hours later to see my vehicle in the same place. My service writer was gone to lunch, I took my vehicle home. More
by Sad
Employees Worked With
Jason
August 19, 2019
Sad performance I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 day I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 days. They also did some recall work during this time. One of the recalls was to work on the door mechanism. 2 days after I got it back I found one of my back doors would not open from the inside. I found a part they had taken out of my door under the back seat. I took the door panel off and found the door mechanism cable was not connected. I did this myself as I have no confidence in Planet Ford service. More
by Ryan19115
Employees Worked With
Newer employee.
August 15, 2019
Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More
by PodEngineer
Employees Worked With
Other Employees :
Nick Lang, Rosie Jones, John 'JT' Thomas, Brian Smith
August 12, 2019
tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More
by Jeff
Employees Worked With
