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Randall Reed's Planet Ford
Humble, TX
2,559 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,559 reviews
June 02, 2024
Always great service from the service department. Jeff Stapp has groomed a great crew!! They alway get the job done with great personalities from there department!! Jeff Stapp has groomed a great crew!! They alway get the job done with great personalities from there department!! More
by shawnhallfarm
Verified Customer
June 02, 2024
Brought vehicle in for service , advisor Ned Shortsleeve was great in working with me to get the job done. Had issue with warranty but Ford was able to get all taken care of. We will be back was great in working with me to get the job done. Had issue with warranty but Ford was able to get all taken care of. We will be back More
by POTTS.NATE
Employees Worked With
Ned shortsleeves
June 02, 2024
Excellent customer service, specially Manny Diaz for all your help in helping me make the right decision. your help in helping me make the right decision. More
by MBSTEX
June 01, 2024
I would have appreciated down moneys to go to purchase price not back of loan price not back of loan More
by ddstoviak
Employees Worked With
May 31, 2024
Terrible experience! they are retaining my money for almost 3 weeks. I did a wire deposit for a new F150 Lightning as I dont have a social security number, we cancel the they are retaining my money for almost 3 weeks. I did a wire deposit for a new F150 Lightning as I dont have a social security number, we cancel the order. However, they are retaining my money for weeks. I called multiple people and nobody is interested to resolved. I called Many multiple times and he is not follow up with me or give me any updates about what's going on or when they will reverse my wire. Juan (finance director) provided me incorrect information that his team was unable to wire the money back and I had to reach my bank, which make no sense as they already had the deposit in their Frost account. Today, I'm still waiting for my money. I created a case with Ford. I will not recommend this dealer to anyone! Worst experience ever!!! Lack of ownership or follow up after you deposit your money! More
by manrique_jimenez
Employees Worked With
May 31, 2024
Great service and concern for customer. Wait time was not bad and advisor was thorough. Wait time was not bad and advisor was thorough. More
by nerickdickinson
Employees Worked With
May 30, 2024
Wonderful group of people! Great team work. I love how I was treated. Would recommend this dealership. Great team work. I love how I was treated. Would recommend this dealership. More
by HugMe35
Employees Worked With
Other Employees :
Guy, when I come in to get my license plates, he was just walking in for work that morning and put his breakfast down, got my plates and put them on for me. So kind!!!
May 30, 2024
Rain was very professional and quickly found a vehicle that suited my needs. We then worked out our financial arrangements and finalized the deal. that suited my needs. We then worked out our financial arrangements and finalized the deal. More
by rick_peterson
Employees Worked With
Other Employees :
Rain Griffith
May 29, 2024
Planet Ford 59 has the Best Service Advisor I have ever worked with at any Dealership Nation Wide. Service Advisor, Kelli Campbell is far above any of the professionals I have ever worked with and that is worked with at any Dealership Nation Wide. Service Advisor, Kelli Campbell is far above any of the professionals I have ever worked with and that is the main reason I will only have my vehicles serviced at Planet Ford 59. I sure hope Randall Reed and family know what they have and never lose Ms. Campbell! She ensures everything is done correctly the first time and I never have to worry about anything not being completed or having to come back for something else. Truly an amazing professional that know her business and customer service!!! More
by SAFETYMAN0191
Employees Worked With
Kelli Campbell
