Randall Reed's Planet Ford

Oil Change - Check Engine Light August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, N August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, No Problem! There is a hour wait, No Problem. I looked around at all the new vehicles in stock. Great 👍! They finally come get me after about 2 hours. Your SUV is ready, however the Check Engine Light is on now, wasn’t on when I brought it in. Service writer told me I could bring it back after the weekend to have it checked out. It would take all day and would cost a little over $400.. I was not satisfied with that so I left. I have a mechanic I’ve been using for 30 years. I told him the history, I asked for him to check it for me. I WENT IN FOR A OIL CHANGE, THE OIL SENSOR WAS THE CAUSE OF THE CHECK ENGINE LIGHT! Coincidence maybe but I don’t think so. My point of this review is to tell everyone to get a SECOND OPINION or DIAGNOSIS if something does not seem right,after all it’s your money 💰 and your vehicle. Conclusion: There was nothing wrong with my Explorer and I didn’t waste a day & $400 for nothing. Hope this helps someone else. No employee names mentioned because I don’t know who did the oil change. Thanks RC McGee More

Good job I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than expected, Thanks. I did ask about a recall and JT told it may take a couple of days, I don't know why, it's a software update. More

2011 Ford Fiesta transmission issue Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was exp Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was expecting the car to be there at least a week. Dropped it off early Friday and was ready Monday morning! Thank goddess transmission control module was still under warranty! More

Recall It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get y It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get you to work, they fixed my door panel for free as well as recalls, and brakes. More

Service done in timely manner Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. More

Great service from internet salesman, MR Richard Fuller. I have purchased 9 cars/trucks/vans from Randall Reed Ford and sent two more friends that also purchased. All were treated well. I called MR. Richard I have purchased 9 cars/trucks/vans from Randall Reed Ford and sent two more friends that also purchased. All were treated well. I called MR. Richard Fuller, told him what was of interest to us and when we walked in the door, he gave us the keys to two different autos for us too go inspect. We eliminated the Fusion and went with the Escape as it was easier for my wife to enter and exit with her bad back. All that left for us to do was pick the color. Our last purchase was a 5 speed that Richard found 200 miles away. The only 5 speed in a thousand mile circle. He got it to the dealership, had it prepped and we filled all the paperwork on line. Out the door in less than one hour. I am 100% happy with the treatment and service I received from MR Richard Fuller. More

Matthew, my salesman, was great. The overall experience was fantastic. Matthew was very knowledgeable about the vehicles and extremely polite. He even followed us home so we could get The overall experience was fantastic. Matthew was very knowledgeable about the vehicles and extremely polite. He even followed us home so we could get the Explorer home that night. I had a truck and my wife can’t drive at night. More

Best Buy Ever Went in and came out happy this was the shortest time I’ve ever spent at a dealership . My salesmen Jose and Marco were the best honestly . I wouldn’ Went in and came out happy this was the shortest time I’ve ever spent at a dealership . My salesmen Jose and Marco were the best honestly . I wouldn’t pick any other salesmen to assist with buying a car if I had to Do Over again .I went in let them know Why I wanted and they made it happen . I def recommend this dealership !! More

Excellent service They were all friendly, helpful and respectful. Byron was very patient for the 2 weeks I had to wait to go to the dealership in person with answering They were all friendly, helpful and respectful. Byron was very patient for the 2 weeks I had to wait to go to the dealership in person with answering my many questions. More

Great i alway recommend you to all and only come to randall reed ford for any purchase and service. I can depend on Randall Reed ford i alway recommend you to all and only come to randall reed ford for any purchase and service. I can depend on Randall Reed ford More