Randall Reed's Planet Ford

Randall Reed has his employees writing positive reviews to . Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated a Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated and lied to. Ford Motor should really put a stop to Planet Ford damaging Ford's reputation and SHUT DOWN this horrible place by pulling Randall Reed's license to sell. Reed and Kramer(manager/part owner) tell their employees to use every dirty trick in the book to make a sale. They tack on expenses that they just make up and try to HIDE from you in all the fine print. They wrote in a "Customer Appreciation" charge on my financing paperwork for $895 and did not tell me about it. When I ask why the price was higher than agreed, they said it was "Standard" and everyone pays that. When I ask what it was they told me is was for $12.95 oil changes and "things like that". !!! It is a STRAIGHT RIPOFF. The FACT is if you go to one of Randall Reed's dealership's (I-59 or I-45 or any other of Reed's dealerships) you are going to pay way too much more than a reputable dealer. Typically ONLY customers that have the WORST credit go here and what Randall Reed does to them is criminal. Take a LAWYER with you to look over the papers BEFORE you sign them, or just AVOID the HASSLE and go to another dealer. More

Used Car I bought my son's first car from the used car guys at Planet Ford. The sales rep was new to the company but seemed like a nice guy. Car has been a s I bought my son's first car from the used car guys at Planet Ford. The sales rep was new to the company but seemed like a nice guy. Car has been a solid vehicle for my son's first vehicle. More

Don't waste your time or money on bad customer service. My second car purchase from Planet Ford Used Auto is one of the worst consumer experiences of my life. I returned because my 1st experience was time c My second car purchase from Planet Ford Used Auto is one of the worst consumer experiences of my life. I returned because my 1st experience was time consuming, but I can say that the internet sales manager at the time was attentive and listened. He wasn't pushy and I believe his professionalism allowed me to make the right purchase. This was why I returned; however Victor no longer works there. The 2nd time around I had to deal with pushy over zealous salesman. We almost walked away to go to Tejas Toyota 4 times. The salesman named Trey promised things that he could not bring to fruition. He constantly tried to up sale my wife. It took Mark a finance person and Richard the Use Auto Sales manger to finally get me to sign a deal. The salesman had no real concept of numbers and could not give me any realistic answers, which is why Mark stepped in. After Richard offered an ok warranty and convinced me that it makes to buy a Ford vehicle from a Ford dealership. There are upholstery issues that they agreed to fix. We came at the agreed upon time and date for repairs. Once at the dealership we were constantly put on the back burner. My wife had to miss a day of work as a result. After all this time the upholstery is still not up to par. There is still a stain on the back seat and visible sub-par patch work to a cigarette burn. We had to call multiple times and no one returned our calls to establish a time to being the SUV in for repairs. Also I left a message for the president of the dealership and never received call back (kwilliams@planetford59.com). It is several weeks later and my is complaining the A/C is not working correctly nor has she received her plates. A couple of weeks later I brought my pre-owned Ram 1500 from Enterprise Car Sales and had much better experience. My salesman was Jim Winkle and he had me in the truck with financing in less than 2 hours. I've also received my plates in the mail a week ago. Don't waste your time or money on bad customer service. Ironically if I had asked around prior to my purchase I would have know what expect. Four friends and similar experiences. More

Stay away Unfortunately these people really are crooks. Went and looked at a used vehicle which was marked $3,991 on the window. After test driving ect I said Unfortunately these people really are crooks. Went and looked at a used vehicle which was marked $3,991 on the window. After test driving ect I said i wanted to work something out on the car. Once they took all my info they came back and said the vehicle was $4,991 and they are losing money at that price. After me standing up to leave the guy said he needed to talk to the manager. He came back with a lower figure but still a lot more than what the car was marked for. I asked him if he realizes he is now asking me to pay more than they have the car marked for and he said he understood that but there was nothing he could do. No one should do business with with these dishonest people. More

2 hours waiting despite of having appointment I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one per I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one person to another Also the price was more than advertised, they said "there were extras" More

I could not recommend this dealership to anyone. First off, the vehicle that we were interested in (high mileage truck) could not be financed and it was leaking oil and should not have been on the lot in off, the vehicle that we were interested in (high mileage truck) could not be financed and it was leaking oil and should not have been on the lot in the first place. It also had smoke coming from the engine when my husband opened the hood. Second, we were passed off to another salesman who could not get financing for the price that we stated we needed another (new) vehicle for. The salesman and another salesman stood around talking to each other and that was a bit uncomfortable. They have something about being able to get financing for everyone or guaranteed financing on their doors, but they came back with numbers higher than we are already paying. This was not a good experience for us. Another thing is that they have inadequate parking at the dealership and its super crowded. More