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Randall Reed's Planet Ford
Humble, TX
2,382 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,382 reviews
September 09, 2016
Complete idiots, or worse I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these jokers said it was). I brought it in several times with them unable to reproduce the problem. I finally had to video the problem so they would warranty it. They replaced the shifter, and it reduced the problem from happening once a week to once a month, but they kept saying they would have to repeat the problem to fix it. Fast forward 10 phone calls and 1.5 years and now it's 1000 miles out of it's warranty and surprise surprise, it's happening all of the time now and they won't warranty the vehicle. Stay away from Ford as a company, but if you have to, don't get one from this dealership or I promise you, you'll be sorry. More
by Aaron Parker
Employees Worked With
Rosie Jones
Helpful August 02, 2016
stay away from planet ford in humble I have never met an entire group of the most dishonest people in one place. My experience was horrible at best, and outside of all the mistakes, they I have never met an entire group of the most dishonest people in one place. My experience was horrible at best, and outside of all the mistakes, they won't make it right. They have lied to me, and I bought out of exhaustion. I have never posted anything negative about any business, but people need to know the sheer dishonesty behind these folks. From the sales rep, to the 2 sales managers, to finance....all lied to cover up mistakes and empty promises. More
by MikeW
July 29, 2016
Great price We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once w We searched all over the Internet and got it down to 3 dealerships, Planet in Humble responded the quickest and we got the best price. No games once we arrived either. More
by Bib Beat
July 28, 2016
Did a great job We are very happy with Planet Ford in Humble, they went above and beyond to get us in a new vehicle and didn't exceed our budget. We are very happy with Planet Ford in Humble, they went above and beyond to get us in a new vehicle and didn't exceed our budget. More
by Janandi
July 15, 2016
About ready We went in just to look, we never purchase on the first trip. They showed us the vehicle in detail and although they did get a manager to speak to us We went in just to look, we never purchase on the first trip. They showed us the vehicle in detail and although they did get a manager to speak to us they weren't pushy at all. We are going back tomorrow to finish up, all the numbers are agreed upon so we are excited. It wasn't the lowest price we found but it was very competitive and the salesman did great. More
by Angie24
Employees Worked With
Shawn Nawaz, Anson Jones
July 11, 2016
Took care of my issues. When we went in to purchase the vehicle we had inquired about online the truck was not on the lot, it was on one of their secondary lots and it was a When we went in to purchase the vehicle we had inquired about online the truck was not on the lot, it was on one of their secondary lots and it was a little frustrating having to wait 20 minutes for them to go get it. Once the truck was there it was actually a very nice experience they showed us all the features on the vehicle, some of which we didn't know about, and a sales person really took his time to help us. The offices where they do the paperwork for financing went really well also overall we are very happy with their purchase. More
by Kellyf19
July 05, 2016
Really good experience I'm a single mother with 3 kids and never really had to purchase a car on my own. Planet Ford in Humble treated me great an I am very happy with my ne I'm a single mother with 3 kids and never really had to purchase a car on my own. Planet Ford in Humble treated me great an I am very happy with my new Escape. More
by Susiem12
Employees Worked With
July 05, 2016
Satisfied Customer Nathaniel Gordon is very knowledgeable and took great care of me. He took the time to listen to me and found a vehicle that fit within my budget and c Nathaniel Gordon is very knowledgeable and took great care of me. He took the time to listen to me and found a vehicle that fit within my budget and current needs. I would certainly recommend him to friends and family. More
by SARAH L. HOLTZCLAW
Employees Worked With
Nathaniel Gordon
June 28, 2016
Nice experience My wife and I have bought many cars in our years and the technology gets harder and harder to understand. Planet in Humble did a great job explaining My wife and I have bought many cars in our years and the technology gets harder and harder to understand. Planet in Humble did a great job explaining and even offered us a special class if we needed more help. The overall sales experience was great as well. More
by Stewy mono
Employees Worked With
Shawn Nawaz, Anson Jones
June 27, 2016
Very pleased We figured this would be a bad experience due to reading some of these reviews but they had the best price and we were paying cash. VoLTE in delivery We figured this would be a bad experience due to reading some of these reviews but they had the best price and we were paying cash. VoLTE in delivery did a great job explaining all the features on the car and we were also very pleased with sales and finance, we ended up financing with them after all and no games. More
by Garrett_w
Employees Worked With
