Randall Reed's Planet Ford

Ricky Janeau was very helpful. He walked me through the process and called me in as soon as the work was done. He walked me through the process and called me in as soon as the work was done. More

Extremely disappointing experience from start to finish. I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of profession I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of professionalism. Most concerning was discovering an unauthorized maintenance plan added to my Expedition contract without my knowledge or consent, which I only uncovered later when reviewing my Explorer paperwork. The fact that something this significant could be added without disclosure completely eroded my trust. A dent repair was also handled poorly, initially not fixed correctly and ultimately made worse. When this was brought to the dealership’s attention, their attempt at “compensation” consisted of floor liners and free oil changes—an inadequate and frankly dismissive response given the inconvenience and the diminished quality of work. To top it off, during follow-up discussions, the Director of Finance made an unsolicited remark about the General Manager, stating that “he’s not one to hide from a conversation.” That comment felt particularly ironic given the consistent lack of accountability and transparency I experienced throughout this process. Between the ongoing issues, dismissive responses, and poor communication, it became clear that customer service was no longer a priority once the sale was complete. For vehicles at this price point, this level of service is unacceptable. I would not recommend this dealership to anyone expecting professionalism or integrity. More

Tim is pro as Service Rep. Treats communicates well and is proactive in problem revolution. Treats communicates well and is proactive in problem revolution. More

Excellent service and great time to accomplish everything. To making the appointment until the work was done. Thank you everything. To making the appointment until the work was done. Thank you More

I was not given the information up front. I was misinformed, even when asking to verify information. I don’t know, just not in the top 10 experiences. I was misinformed, even when asking to verify information. I don’t know, just not in the top 10 experiences. More

The service I received was great but the body shop manager was very rude and he was not a professional at his job manager was very rude and he was not a professional at his job More

The service was excellent, everything was done faster than expected, The communication with Adrian Allen was very productive and friendly, than expected, The communication with Adrian Allen was very productive and friendly, More

I have purchase two vehicles from this dealership and have had great experiences with the sales and service for each. have had great experiences with the sales and service for each. More

Excellent, I am more than please with the Service, everything was done faster than expected. everything was done faster than expected. More

Pamela did and outstanding job as well as Mannie in Finance department. JD did too. Finance department. JD did too. More