Ramsey Volvo

My first Lease Great service, very friendly, stood late to help us out with the lease and worked hard to hand over the car to us as soon as possible. They overnighte Great service, very friendly, stood late to help us out with the lease and worked hard to hand over the car to us as soon as possible. They overnighted the plates to us and were always very responsive and respectful. More

Great Experience!! This is now our second lease through Ramsey Volvo. On both occasions we worked directly with John Bayati, who has always gone the extra mile to make t This is now our second lease through Ramsey Volvo. On both occasions we worked directly with John Bayati, who has always gone the extra mile to make things simple. We love our new XC60 espically the built in booster seats :) More

Great Experience After what seemed like a long day of car shopping we walked into Ramsey Volvo where we were greeted by John Bayati. At this point in the day we had al After what seemed like a long day of car shopping we walked into Ramsey Volvo where we were greeted by John Bayati. At this point in the day we had already test driven three other cars and were not really even planning on stopping into Volvo. Right from the get go there was something about his approach that made us feel comfortable. Within ten minutes we were test driving a new S60. John took us around some back roads and gave us both the opportunity to drive without feeling rushed. On all three of our last stops the salesmen had to run off to get us a lease quote, not here. John patiently went over the pros and cons and was able to give us a lease quote without getting up from his desk. We almost leased the car that day but thought it wise to think it over for a night. John almost seemed to encourage the idea of thinking it through and assured us the car would be available if we came back on Monday. Overall we found this to be our absolute best car shopping experience. We ended up picking up the car that Wednesday. John Bayati was great and really made this our best and easiest car purchase ever. More

Horrible Services, Unprofessional, Embarrassing I purchased a newer preowned Volvo from this dealership and just had a horrible experience with them. I live an hour from the dealership and they told I purchased a newer preowned Volvo from this dealership and just had a horrible experience with them. I live an hour from the dealership and they told me when would be the best time for THEM to come get the car (really). The only thing I really wanted done was a full detail, especially with the cold winter, they said absolutely and when I picked it up it was just washed and waxed. I went down to speak to the detail guys and they told me the salesman never requested that, he said only wash and wax. They felt bad and quickly sprayed some cleaner all over and it left splat marks ALLLLL over my leather seats. It took hours to clean off and still comes out on the seats. I literally found cookies smashed in the trunk carpet, post it notes all under the front seats with garbage, little clumps of dirt around the radio and center console. So upset! I got home and spent 2 hours detailing it myself, I called to tell them my disappointment and the manager of sales had the nerve to TEXT me "we would be happy to clean your car again" (which I live an hour away). So I waited a few days and decided to call dealer manager and he had the nerve to not even call me back. I paid $150.00 in my buyer contract for a full detail. I am just upset with the way they responded, I would have been satisfied to just here someone on the phone apologize for the lack of making my car purchase an exciting day. People work hard to save up and buy a car that is special to them and they totally took that happy day away from me, I went home upset and feeling taken advantage of. There was also 2 small dents in the car and they gave me the hardest time about popping them out. This was not a cheap car and I cannot believe that they would let any customer leave there feeling unsatisfied, xxxx poor. They told me they changed the oil and fluids, a few days later my service light came on because I had no windshield wiper fluid. I visited many Volvo dealerships, Smythe Summit, Prestige Hanover, Bridgewater and ALL were so kind and respectful, this was just embarrassing service. My family is a Volvo family and this was our first purchase at this dealership and our last. To bad because my brother is currently buying one and will not go their just because they didn't call me back. Again, at first I was not asking for much but just for someone to call me back so I could share that I was a bit disappointed with the experience but after I was told they would call me back ASAP and I got a text, I felt insulted. ( I bought my car at this dealership because it was the only one that had the year, color and mileage I was looking for). More

Deception, Lies, No Loyalty for their Customers I returned my 24 month leased Volvo with only 16,000.00 miles in excellent condition. Volvo did not consider this in leveraging my new lease. They t I returned my 24 month leased Volvo with only 16,000.00 miles in excellent condition. Volvo did not consider this in leveraging my new lease. They told me they would take care of my final lease payment and never it. My mistake was I should have had it in writing, I've had many other cars Honda, Toyota, Lexus etc. They waived my last payment on my lease they considered and waived for normal wear and tear charges as well. By the way I was a loyal Volvo customer since I owned a Volvo. That didn't matter! Don't buy their promotions, it's a scam. That's how they get you to put more money down. Ramsey Volvo is terrible! Do not go there! They will not work with you! No loyalty! I am very upset that I had to pay my final lease payment for my Volvo that was no lonfer in my poession. I would have paid that last month payment then leased the new car if he didn't tell me Volvo would take care of it! Get everything in WRITING! DON'T TRUST THEIR WORD! Then I get hit with a wear and tear charge fro the inspector. If you want a Volvo go to Paul's Volvo in Hawthorne! unfortuately they didn't have the car color I wanted so I ended up going to Ramsey! NEVER AGAIN. More

Terrible Customer Service Unless you like to be yelled at and mistreated, do not go here. The customer service is terrible! I would not recommend this dealership to anyone. Unless you like to be yelled at and mistreated, do not go here. The customer service is terrible! I would not recommend this dealership to anyone. More

Excellent experience The salesman was very professional and fair. After finalizing the purchase we received a tutorial by the salesman on the S60 model we purchased. The The salesman was very professional and fair. After finalizing the purchase we received a tutorial by the salesman on the S60 model we purchased. The experience was excellent. More

Great experience at Ramsey Volvo Viewed deal on Ramsey Volvo website, called and spoke with Richard Sass, gave me all the information, met him at dealership, found S60 I was looking f Viewed deal on Ramsey Volvo website, called and spoke with Richard Sass, gave me all the information, met him at dealership, found S60 I was looking for, deal was done very smooth, outstanding job. More

Disappointing experience I brought my 2004 S60 in because of an electrical/computer problem. The auto mechanic I usually trust and use could not diagnose/treat the problem be I brought my 2004 S60 in because of an electrical/computer problem. The auto mechanic I usually trust and use could not diagnose/treat the problem because he did not have the software specific to Volvo cars. After spending $130.00 to have the problem diagnosed, I was told the car needed approximately $3000.00 in repairs. After considerable thought of deciding to put so much money in a ten -year -old car, we decided to repair the most expensive item, the driver information module (DIM), after the car broke down again. After spending $1700.00 to have the DIM replaced, less than a week later, the car broke down again with the same problem. The car went back to Ramsey Volvo and was told there was another problem which caused the DIM to malfunction again and another $1100.00 would be required to fix the problem. If I knew initially, when I paid $130.00 to have the problem diagnosed, that the repairs would be so extensive I would have declined them. Now I spent $1700.00 and the problem is not fixed and I do not trust their advice that another $1100.00 would make the electrical/computer problem fixed. And there are still another $1000.00 plus dollars in repairs that are not related to the DIM. I feel that I was taken advantage of and the reason why the DIM was malfunctioning should have been addressed initially. I would not go back there or recommend their service department. More

Great 1st Volvo Experience! I had a great buying experience from the moment I pulled into the parking lot. Before I even entered the dealership, I was greeted by John Bayati. He I had a great buying experience from the moment I pulled into the parking lot. Before I even entered the dealership, I was greeted by John Bayati. He was was professional, friendly, and extremely knowledgeable about the vehicles. John also made the buying process smooth and painless. Overall, the staff and the dealership were AWESEOME! More