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Ramsey Nissan

Upper Saddle River, NJ

4.8
2,132 Reviews

401 Route 17 South

Upper Saddle River, NJ

07458

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2,132 Reviews of Ramsey Nissan

March 15, 2012

I purchased a new 2012 Rogue from Ramsey Nissan 3 weeks ago and am very satisfied with my experience there. Eddie Cordero and Andrew Waddell were very helpful and patient in getting me the best monthly pa More

by tangel401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Cordero, Andrew Waddell
March 14, 2012

TERRIBLE service department. I couldn't make this up if I wanted to. This service department and their corporate office dragged my wife and I through hell for 2 weeks. The mechanics said that my wife's 2 yea More

by ForToday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Campos , Customer Affairs Specialist Jackie Thomas
Mar 24, 2012 -

Ramsey Nissan responded

Thank you for submitting your review of our store. DealerRater.com has recommended we offer some more insight to your current situation, as it is a unique one. Respectfully, you did leave a few significant details from your review which we feel should be brought back to light. Your Sentra was brought to us with the complaint of a noise from the engine compartment. We spent several hours of our time on your vehicle, including dropping the oil pan only to find excessive sludge in the engine apparently caused by lack of oil changes recommended by Nissan every 3750 miles. We immediately contacted you for your oil change receipts to submit to Nissan so we could file your warranty claim. Your first response to the request: “We do not have any.” You then came back with receipts that were documented with a gap of 15,000 miles between oil changes. We submitted them to Nissan North America and your warranty claim was denied. Please understand, Ramsey Nissan is a franchise dealership. We sell Nissan products. Nissan North America makes the product and has the right to approve or deny any warranty claim with their product. The dealer base has no authority to do so. We only supply the information to Nissan North America that they request on a warranty claim. The engine oil change is so crucial to its longevity, Nissan made a point to list the requirements of oil change and PROOF OF OIL CHANGE SERVICE in your Sentra’s Warranty Manual with regards to the engine warranty. We submitted the claim to Nissan North America and they subsequently denied the claim due to lack of maintenance. They again requested your maintenance history on the vehicle and again, you could not produce any additional documents. It is important for us to note that Ramsey Nissan was not your selling dealer. Perhaps returning to your selling dealer would have carried more weight for the actual claim or the selling dealership could have offered some goodwill financial assistance with your claim from their end since you had a prior business relationship. We are sorry to hear you spent money at another facility as the internal damage has already been caused and $85.00 will not rectify that. You did drive your vehicle in and drove it out so yes, the engine is still operational at this time. We want anyone reading this to also know this was your first and only trip to our store for any sales, service or parts needs. We want it noted that we spent 2.5 hours of labor on your car and as an act of Goodwill DID NOT CHARGE YOU to diagnose your Sentra. Not one penny of your money was spent with us. That is the type of service and courtesy our store offers. We are sorry to learn after our goodwill and courtesy to try and gain a new customer you offered this review of our store. Sincerely, //RN

March 14, 2012

I told Nick what I wanted, he precleared me for a new car, and he told me the price. It never varied. Nick was also proactive in calling to tell me about new incentives that would reduce my cost. I More

by kenbenja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Peresunko, Andrew Waddell, Richie,
March 09, 2012

I hate buying cars. But I got a great price, I'm thrilled with the car and the purchase process was painless. Our Sales Rep Andrew, listened, there was no high pressure tactics. And I walked away fe More

by daberman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nudge
March 09, 2012

Ms. Naber called us with a good offer to roll over to a new car lease and turn in the old car lease 7 months prior to maturation. The idea was very good to both dealer and customer, and of course our econo More

by jnakouzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mae N. Naber
March 06, 2012

THIS IS MY FIRST CAR SO I AM EXCITED TO SAY MY FIRST EXPERIENCE WAS GREAT. EVERYONE WAS FRIENDLY AND ALWAYS ASKING IF I NEEDED HELP. MAXIMO WAS A GREAT HELP GAVE ME GREAT OPTIONS AND WORKED WITH ME AND More

by CSSOSA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MAX CARELA
March 04, 2012

My experience with the sales team was good though I didn't like that I wasn't contacted about what was going on in the finance dept. I continually had to call the dealership to get updates and I don't More

by cds528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Nick and Jerry
March 04, 2012

Wanted a used 3010 or 2011 Altima 2.5S and was very specific that I wanted a power drivers seat, Emailed the dealership and spoke with Lisa on the phone. I was assured they had the used Altima with the More

by mr gerstacrabbin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lisa
Mar 21, 2012 -

Ramsey Nissan responded

Mr. Gerstacrabbin, We are sorry to hear of your experience with our internet department and ultimately our store. I have taken the time to speak with Lisa and Erik, who was assisting you Saturday morning. I do understand your concern and your position. Our system records all email correspondence between you and Lisa. When you two exchanged emails on February 27, we did have a 2011 Altima 2.5S w Convenience package in stock. That car was sold before your visit on the 3rd of March. We know it can be frustrating looking for a late model Altima (2010 or 2011) with features. There are not many available on the market currently. We have contacted you several times since that visit to try and accomodate your needs with other vehicles we have since acquired and you did not afford us the opportunity. Sincerely, //RN

March 03, 2012

We have been loyal Nissan and Ramsey Nissan customers over at least 8 + years. We got 7 leases with Andrew and Ramsey and have been satisfied with him of course that is obvious since we keep returning. T More

by farinarov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nudge
March 03, 2012

I was very happy with my purchase. All of my questions about payments and maintenance were answered clearly and in detail. The representative was helpful and enthusiastic. I was shown all of the features More

by Chanel M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maximo Carela
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