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Ramsey Nissan

Upper Saddle River, NJ

4.8
2,126 Reviews

401 Route 17 South

Upper Saddle River, NJ

07458

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2,126 Reviews of Ramsey Nissan

February 24, 2012

I believe this is my 4th car that I have leased with I believe this is my 4th car that I have leased with Andrew. He calls me , and tells me its time to do a new lease . and I come in . its that simp More

by roefrato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Andrew Nudge
February 23, 2012

I enjoyed another excellent experience with Ramsey Nissan. This is my second purchase from Ramsey Nissan. This time, we purchased a 2012 Nissan Murano. After a prior excellent experience with Andre More

by mahwahmurano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Waddell, Erik Slotnick, Rich Jarocki
February 22, 2012

Intial responsiveness was ok, but quickly fell apart upon arrival. Friendliness of reception was good..However, the crucial aspect in writing up a deal based on a phantom car that didn't exist, Jorge the sal More

by mike585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Prado
Mar 10, 2012 -

Ramsey Nissan responded

At the recommendation of DealerRater.com, we are responding publically to your review of our store and would like to bring to light some information omitted. This is a cut/paste of the private email we sent you and DealerRater.com believes it is wise to advise all parties reading this review of same. We are aware of your visit and would like to remind you of the circumstances of your situation. Respectfully, you left a few details out of your review. First, we do have a VIN number for several vehicles that exist. Secondly, we are happy to honor the price we gave you, of which you would not leave a deposit to bring the car in on swap from another Nissan store. Third, and the most important part of your situation, is you were at other Nissan dealers that had submitted your application to NMAC before stepping foot in Ramsey Nissan. NMAC (Nissan's Bank) turned down your application for credit at OTHER DEALERSHIPS at the terms you requested BEFORE YOUR VISIT to Ramsey Nissan, information you with-held from us up front when you initially called for us to beat a competitors lease offer, which we agreed to do. It is unlawful for Nissan Motor Acceptance to approve your application for Ramsey Nissan after refusing credit prior through another Nissan dealership. There is no way around the law that exist in banking/fair lending. At this point, we are still happy to honor the price and bring in the vehicle of your liking. Since NMAC will not approve your credit for a lease on your terms, you can choose another method of payment. We believe you were aware of this situation as you would not leave a deposit without Ramsey Nissan guaranteeing NMAC's approval of your lease in writing. This is not a common stipulation from a customer looking to lease a vehicle. As it turns out, we learned you were also at 2 local Honda dealers with similar outcomes. Your frustration lies with the lender not approving the terms you are requesting, not with Ramsey Nissan or any other dealership. We do understand it is frustrating, but a situation beyond our control. Your license was left here in error after you left the showroom in haste and we called you immediately to make you aware you had left it behind. Sincerely, //RN

Mar 10, 2012 -

Ramsey Nissan responded

PS- You were in our showroom after 8PM on February 20, 2012 which was the end of President's Day Weekend. There were no "quotas" due on the 20th of the month. The deadline was for you to receive the extra $500.00 Holiday Weekend Rebate offered by Nissan, which you were well aware expired that evening. //RN

February 21, 2012

I worked with Angelo in sales, he was very friendly and helpful with buying my new 2012 Maxima. He was always answered my calls and called back fast, even after I bought the car which is rare. His manager More

by clamparillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo & Jose
February 20, 2012

I was very pleased with the service and help received by the sales representative and accounting department at Ramsey Nissan. I feel all necessary information was given to me and my questions were answered More

by Brigitte Albrecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Muller, Jerry ? (Finance), Rich ? (Finanace)
February 19, 2012

Every single person at this dealership is amazingly nice!!! We have purchased many cars both for finance and lease and all the transactions were simple and easy. Mikoyla (Nick) was incredibly helpful, More

by henna786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikoyla (Nick)
February 17, 2012

My experience with Mae at Ramsey Nissan was amazing. This is the second car I leased in 4 months from this dealership. When I was ready for a second car I knew I wanted to go back and work with Mae. She was More

by angelallilee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mae
February 15, 2012

overall excellent from first contact to closing with the business manager.Terrific specials with free oilchanges/tire rotations.Telephone calls are answered quickly and return promptly.Friendly sales person More

by sreubrph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Slotnick,Jerry Papp,Andrew ??
February 14, 2012

I had planned on going to Ramsey Nissan to check out a used car, but unfortunatly the car I had my heart set on was sold the night before! Sensing how crushed I was a very helpful saleman Jorge had sugges More

by Rtjaden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Prado
February 13, 2012

OUTSTANDING customer service !!! I came into the dealership not knowing what car I wanted to buy . I sat in every car there . Mae was so friendly, extremely knowlegeable and very patient . Murph w More

by purrfctchick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian "Murph " Mutchler & Mae Naber
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