Rallye Motors - Service Center

I had an excellent experence both John Ciccotelli and Victor Genco are the best. They're experience and professionalism serviceing a car is an asset to Rallye Motors please keep up the good work. I gave Victor Genco are the best. They're experience and professionalism serviceing a car is an asset to Rallye Motors please keep up the good work. I gave this report because the work was done in timely cost effetive mannor a good overall experence. Regards More

Rallye Mercedes always has a appointment available with a nice loaner car in a reasonable time frame and their hours are great. Rob Carlson is very knowledgeable, friendly and treats me very well. He's a te nice loaner car in a reasonable time frame and their hours are great. Rob Carlson is very knowledgeable, friendly and treats me very well. He's a terrific representative. More

Greeted very pleasantly as I pulled in and directed where I should go by a very cordial young man. Once inside I was told I was next to see my Service Adviser, Mr. Vachris. Mr. Vachris explained what direct I should go by a very cordial young man. Once inside I was told I was next to see my Service Adviser, Mr. Vachris. Mr. Vachris explained what direction he thought we should take with the car once he listened to me and advised approximate costs, he also informed me that once the technician evaluated the situation he would contact me. All of this to say...I was informed throughout the day as to what was going on, what it was going to cost and when the car was going to be ready. It was a pleasure!!!! More

Rallye has continued to show that it cares about it's customers and it's reputation by continually updating it's processes and facilities to make the customer experience an easy one and without confusion customers and it's reputation by continually updating it's processes and facilities to make the customer experience an easy one and without confusion in its layout and design. As a long time Rallye customer for more than 2 decades I can see the changes over the years and their improvement compared to other dealers to their West. But it is more than the facilities it's also the friendly attitude their customer service people exude that makes the difference. More

All my problems were solved efficiently. Mr. Carlson has continuously been my service contact and he has always given me exceptional service. I would highly recommend Rallye Motors, of Roslyn, as long as M continuously been my service contact and he has always given me exceptional service. I would highly recommend Rallye Motors, of Roslyn, as long as Mr. Carlson was available to me. More

Russ was very helpful, answered all my questions and went over the work to be done and when I came to pick up the car, he went over the work that was done and told me when to make my next appointment. Polit over the work to be done and when I came to pick up the car, he went over the work that was done and told me when to make my next appointment. Polite, patient and knew exactly what had to be done - couldn't ask for anything more. All the service people - loaner car, men who brought the car and took mine all very nice and considerate. More

I had two tires blow out on my car on an unpaved road (and unlighted road and I WAS driving cautiously and slowly). It was in an area where there was no cell service and I made the choice to drive home (and unlighted road and I WAS driving cautiously and slowly). It was in an area where there was no cell service and I made the choice to drive home as it was dark. I called roadside the following morning and they dispatched a tow truck to pick up my car. It was brought to Rallye where the vehicle was purchased (sales people are amazing, too!). When the car was dropped off, I was immediately contacted by the service dept and they informed me they had the tires. They also told me if the car could not be fixed by 3:30, they would arrange a loaner vehicle. Within two hours the tires were replaced and arrangements were made for me to pick up the car in the sales showroom if I was not able to get to the service dept prior to closing. (It was a Saturday and they closed at 4pm). I was without my car for less than three hours. The service dept went above and beyond to replace the tires and make sure my rims were not damaged. Great experience, as usual. Rallye is the epitome of professionalism on every level. More

The Service at Rallye Mercedes has always been outstanding. I have bee dealing with Rallye for the past 10 years, and have leased 3 Mercedes Benz vehicles from them. Brian Kearns & Ken Vachris hav outstanding. I have bee dealing with Rallye for the past 10 years, and have leased 3 Mercedes Benz vehicles from them. Brian Kearns & Ken Vachris have always been the consummate professionals. Their knowledge of the vehilces they service, as well as their incredible people skills are a huge plus for Rallye Service Dept. I will continue to do business with Rallye, and will highly recommend them to anyone who is looking forba Mercedes Benz dealership. More

Russ is a pleasure to work with. His customer service is excellent and personal. I found it unusual to require a replacement of the fuel line, as a result of my check engine light on,since my car is a 2005 excellent and personal. I found it unusual to require a replacement of the fuel line, as a result of my check engine light on,since my car is a 2005 C240 with 48000 miles and not covered under warranty. I do appreciate the discount given to me. Also a disappointment is that both the interior top door handles have come out of the socket. Mercedes has a reputation of producing well built cars. I am the only driver and most of the time in the car by myself and take pride in the appearance of my car. This and previos cars ahve always been serviced by Rallye. This has not been repaired as I did not want to incur another expense. Thank you for the opportunity to voice my thoughts. Carole Eskalyo More

I have alsways had my Mercedes serviced at Rallye and Russ has been my advisor the entire time. He is the best and friendliest service advisor I have ever had and he always gets the problem solved. Russ has been my advisor the entire time. He is the best and friendliest service advisor I have ever had and he always gets the problem solved. More