Rallye Motors - Service Center

The entire proceedure from drop off to pickup went very fast and smooth.Outside of the cost, everything was fine,as it always is at Rallye fast and smooth.Outside of the cost, everything was fine,as it always is at Rallye More

You have a great staff who are always polite and client friendly. After having purchased six cars from your dealership you remain very consistent. Great Job so keep up the good work so that satisfied custo friendly. After having purchased six cars from your dealership you remain very consistent. Great Job so keep up the good work so that satisfied customers as us would never think of leaving your dealership. Sincerely, John Meyer & Family More

my experience at Rallye's has always been positive. my service advisor has always gone the extra step and all other staff were and always are very good. as a matter of fact i can compare it to Helms Brot service advisor has always gone the extra step and all other staff were and always are very good. as a matter of fact i can compare it to Helms Brothers and say they have nothing on you guys. More

This was an emergency visit to repair/replace a flat tire. Upon arrival I informed your staff that I did not buy the car from Rally - yet they treated me like a king. Joseph DiGregorio and the service tire. Upon arrival I informed your staff that I did not buy the car from Rally - yet they treated me like a king. Joseph DiGregorio and the service valet should be commended for providing EXCELLENT service. They treated my wife and I like we were the most important people in the office. Because of them I will now have my Mercedes serviced at Rally and when I'm ready to purchase another Mercedes it will be from Rally. Keep up the good work!! More

from the moment i entered from norther blvd, the courtesy extended by the parking attendant was so throughly extended through every facet of my visit. the young woman at the reception desk was clear concis extended by the parking attendant was so throughly extended through every facet of my visit. the young woman at the reception desk was clear concise and informative and had a pleasant attitude. russ is not only a well informed service manager,but a fine gentleman who has taken care of me and now my son as well. he has made sure all the work is done to our satisfaction and made paying for all of this is not too distasteful. More

My service advisor was knowledgable, helpful, concerned and truly a gentleman. He promptly told me what to expect with regards to waiting time; options and suggestions for future service (ie. when to orde and truly a gentleman. He promptly told me what to expect with regards to waiting time; options and suggestions for future service (ie. when to order tires and what kind to order; the costs associated with tire purchase; the benefits and costs of nitrogen inflation; how much wear I have and how long I should keep the old tires etc); the benefits of engine cleaning and removal of deposits; I had a very smooth appointment with no stress and no surprises. Please thank BRIAN for me. My dealings with Brian and Ken have always been rewarding. More

The service center at Ralley Motors, Roslyn NY is very professionally run. It is an extremely clean and very well organized dealership/service center. I am very impressed with my service representative professionally run. It is an extremely clean and very well organized dealership/service center. I am very impressed with my service representative Mr. Ramiro Milian. He listens carefully to the issues I had, and followed through with keeping me updated as to the concerns I had regarding my vehicle. I was very impressed with how quickly my car was checked in for service and given the loaner car. Mr. Milian called me later that day stating my car would be ready for pick up day. My concerns were all addressed, and my car was returned to me impeccably serviced and cleaned. I would highly recommend Ralley Motors Service Team. More

Not concerning the service dept. because it does not involve them but when I was told about the service and body work service was included in my lease payment at a cost of around $2,000 extra which I ag involve them but when I was told about the service and body work service was included in my lease payment at a cost of around $2,000 extra which I agreed to because I was told that it included all service and dents,nicks,&small scratches but to find out that was not the case. It covered certain area only.Which I was not pleased to hear.Overall the service was fine but now that I was told differently what is the difference if they buff out a scratch from the door or bumper,or the passenger door (which I have)? It is still under the size of a credit card and at the end of the lease the service dept. Removes any little scratch anyway. If there were to be extensive damage to the vehicle anyone in they're right mind would go through insurance and not pay out of pocket to the dealership. I just felt it is ridiculous they would not buff out the scratches from the door or bumper.The vehicle is about appearance and since an extra charge was added(and paid for) it is very restricted. Now I know when people say READ THE FINE PRINT. Just another salesperson/dealership taking advantage of the customer. I have since requiring the vehicle have brought 2 new customers to Rallye Motors and I guess this is how the show appreciation. I have since warned the other 2 customers I have brought in what happened to me because they as well took the extra service plans. You can get 3 oil changes anywhere for a Mercedes for less than $850. shame on Rallye for this. Will we be repeating customers? 99% chance NO. More

i have been a rallye customer for over 10 years. my parents had been rallye customers for 30 years before that! the service is consistently top notch and i have been particularly pleased with rob parents had been rallye customers for 30 years before that! the service is consistently top notch and i have been particularly pleased with rob carlson, although all the service representatives from the person who takes my car, to the person who signs me up for the loaner, to the person who delivers my car at the end of the service, to the shuttle vehicle driver, have all respresented rallye in the most professional manner. they are always courteous, patient and helpful. i feel that i am getting an honest assessment of the work which needs to be done on my car....not a push to get extra things done. as much as i love the quality of the mercedes drive, it is the ease of service which makes me come back year after year. please congratulate rob carlson and your service department....they deserve it!! thank you. robin wagner More

This was the third or fourth time that my vehicle was in for the same problem. I had no service on my Satellite Radio. Finally they changed the antenna.......Should have been done the first time. I would li for the same problem. I had no service on my Satellite Radio. Finally they changed the antenna.......Should have been done the first time. I would like to know how I can get reimbursed for the year of Satellite Radio subscriptions that I've been paying for without having service. Please advise. Also, there is still a squeak in the front left wheel well that has been addressed 3 or 4 times to no avail......... More