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Rallye Motors - Service Center

Roslyn, NY

4.7
3,214 Reviews
Call Service Center (516) 588-7585

3,214 Reviews of Rallye Motors - Service Center

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September 08, 2024

Professional nice people advised and fixed asap ggfgccfccccccffnnn hjbnjhn hhhhhhh hhhhhggg Hhhhh hhhh hhh ygggg More

by ERICPGASPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 09, 2024 -

Rallye Motors responded

Thank you for the 5-star review! We’re thrilled to hear that our team provided professional and friendly service and addressed your needs quickly. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

September 07, 2024

Best in class gold service in all the years of driving I never received this quality service More

by ADEITCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Ripley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Rallye Motors responded

We’re delighted to hear you consider our service best in class! It’s wonderful to know we’ve set a new standard for you. Thank you for your kind words and for choosing us. We look forward to serving you again!

September 05, 2024

Rob was fast and estimated the correct time frame. I was able to call 7 am and get my car fixed and back on the road by 10. More

by sundin67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Rallye Motors responded

Thank you for the great feedback! We’re glad to hear that Rob was efficient and accurate with the time frame. It’s fantastic to know that you were back on the road so quickly. If you need anything else, we’re here to help!

September 04, 2024

This is the best dealership hands down. For service, or sales. Anything mercedes related go to Rallye! More

by TLAMPERT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Rallye Motors responded

Thank you for the fantastic endorsement! We’re thrilled to hear you’ve had such positive experiences with both our service and sales teams. Your recommendation means a lot to us. If you ever need anything Mercedes-related, don’t hesitate to reach out to Rallye!

September 01, 2024

The service was done quickly and professionally! Kenny was very helpful as usual and he provided me with good advices! A+! More

by BRUCE_YUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vachris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2024 -

Rallye Motors responded

Thank you for the great review! We're delighted that you found your service visit to be quick and professional, and we're glad to hear that the advice provided was helpful. We look forward to serving you again!

August 31, 2024

Mercedes does not stand behing their cars! I had scary experience with gls 580 and no one cares! There goes my loyalty! More

by KALPANA.PATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nucholas
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August 30, 2024

Why was the car reinspected? There was a current inspection that had 10 months to go and you reinspected. The car was inspected in 5/24 and you replaced it in July of 2024. W More

by SINGER154
Recommend Dealer
No
Employees Worked With
Ramiro Milian
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Rallye Motors responded

Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused by the re-inspection of your vehicle. It’s possible that our team conducted the re-inspection as part of our standard safety checks to ensure everything is in top condition before handing the vehicle over. However, we understand that this may not have been necessary given your valid inspection. Please reach out to us directly so we can address this issue more thoroughly and ensure you're completely satisfied. We're here to help!

August 30, 2024

We have been working with Rallye for over 40 years and have always had an excellent experience. More

by EBCONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Vetere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard DeAngelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Rallye Motors responded

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that you've had a great experience with us for over 40 years. It's always a pleasure to serve you, and we look forward to many more years of providing you with excellent service. If there's anything more we can do for you, please let us know!

August 30, 2024

Katie is always great to work with. Rallye Motors service is great. Needs to have more loaner cars available. More

by TIFSCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Rallye Motors responded

Thank you for your feedback! We're glad to hear Katie and the Rallye Motors service team have been great to work with. We appreciate your suggestion about loaner cars and will certainly look into ways to improve this aspect of our service. Your input helps us strive for better!

August 28, 2024

Car was left in horrible condition where they replaced gas part cover. Now trunk brokem More

by LAURENDEFRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Ripley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Rallye Motors responded

I’m genuinely sorry to hear about your recent experience with our service department. This is not the level of service we strive to provide. I assure you that we are addressing your concerns with our team to prevent such issues in the future. Please contact me directly at 516-625-1000 so we can discuss this further and work towards a resolution. Your satisfaction is very important to us, and we want to ensure you have a better experience moving forward. Thank you for bringing this to my attention.

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