Rallye Motors

Andrew (Service advisor) Andrew went out of his way to make my service wonderful! He was extremely helpful and kept me updated throughout the whole process. I would strongly r Andrew went out of his way to make my service wonderful! He was extremely helpful and kept me updated throughout the whole process. I would strongly recommend Andrew! More

Service was completed in the specified time. Nice lounge Was in for a scheduled maintenance. Work was done in a timely fashion and I was able to be productive while waiting in the lounge area Was in for a scheduled maintenance. Work was done in a timely fashion and I was able to be productive while waiting in the lounge area More

Problem Misdiagnosed Problem was misdiagnosed. Spent $1500 to fix the issue and had to bring car back for correct fix and pay additional $425. I had to pursue the situati Problem was misdiagnosed. Spent $1500 to fix the issue and had to bring car back for correct fix and pay additional $425. I had to pursue the situation. Didn't feel there was much care at all about my issue which the car would not start. Turned out to be the battery. No offer to refund the money wrongly charged for a new starter which I didn't need. I had asked for a manager to call me but seems they just did the "switch" of having another service writer call and say he was the manager. No follow up by him and zero concern. Just wanted to get me off his desk. In general - not up to standards of Mercedes and very disappointing. Would not recommend at all. On the good side, hours here are very flexible and they did come and pick up the car after them messed up the first repair (only after I asked for a manager). So some plus there. But overall - poorly handled. More

Service above and beyond Very happy with the effort and professionalism shown at the service department. Very accommodating and timely service and a brand new loaner car as we Very happy with the effort and professionalism shown at the service department. Very accommodating and timely service and a brand new loaner car as well. Thanks More

Lou V. Is the best! Rallye Mercedes is an excellent dealership, but more importantly, our salesperson Lou Verderosa is the best! He will do whatever it takes to make a d Rallye Mercedes is an excellent dealership, but more importantly, our salesperson Lou Verderosa is the best! He will do whatever it takes to make a deal work for you. No bait and switch nonsense here- just good honest salesmanship and a desire to please! More

Replace tire and nys inspection I have always had a great experience at the dealership when bringing my car in for service. I always get in contact with Rob Carlson to set up an appo I have always had a great experience at the dealership when bringing my car in for service. I always get in contact with Rob Carlson to set up an appointment. I literally just have to show up with my car and Rob takes care of everything. More

Overtly demanding, yet satisfied customer Outstanding customer service and professionally personable responsiveness accurately characterized every experience I’ve had with any member of the Ra Outstanding customer service and professionally personable responsiveness accurately characterized every experience I’ve had with any member of the Rallye team I’ve interacted with. Andrew Katigbak is thorough and class personified, and I could not be more impressed by him and the outstanding team at Rallye. More

met my expectations I waited for my car & everything went as I was told it would. I deal with Rallye BMW as well , have been for years & I've never been disappointed. I waited for my car & everything went as I was told it would. I deal with Rallye BMW as well , have been for years & I've never been disappointed. More

A Pleasure to work with. Overall, you just feel good working with Rallye. The environment, the people, the customer service, the knowledge is second to none. I give overall Overall, you just feel good working with Rallye. The environment, the people, the customer service, the knowledge is second to none. I give overall performance an A+ More

excellent provided a loaner, work done in a timely manner, staff and service consultant knowledgeable and professional, listened to concerns and provided approp provided a loaner, work done in a timely manner, staff and service consultant knowledgeable and professional, listened to concerns and provided appropriate solutions, long time customer that has always had outstanding experience More