Rallye BMW - Service Center

we have brought her 2022 iC in for multiple issues and they have never been resolved, the last time we brought it in for software issa d new tires, the tires are under inflated and the computer radio were they have never been resolved, the last time we brought it in for software issa d new tires, the tires are under inflated and the computer radio were we need to take the tire chains off, i have asked to speak to someone at Rallye corporate and i am still waiting, we are loyal Rallye customers probably over 7 vehicles we are questioning our future purchase More

The service took longer than expected but Anthony was responsive when I reached out. Thanks. responsive when I reached out. Thanks. More

Great dealership poor service after my license plate bracket got broken and no one responded to any of my emails bracket got broken and no one responded to any of my emails More

This was the absolute worst experience I have ever had with an auto dealership. I first brought my car in on December 27 for my annual maintenance. I was told they may not get to my car that day as they w with an auto dealership. I first brought my car in on December 27 for my annual maintenance. I was told they may not get to my car that day as they were backed up from the holiday. I eventually took my car back on the 30th when I could not be told when it would be ready and rescheduled it for Jan 17th. Bret was not working so Anthony was my new POC, he was honest and told me again that they might not get to my car that day but that he would keep me informed. When I did not hear from him I called on the 20th for an update at noon where I was told he was with a customer and would call me back shortly. When I had not heard from him by 2:30 I called back and was able to speak to him and he told me he had no idea when my car would be ready. I followed up with him on the 21st and he finally told me that my car was going to be looked at. I then received a video showing me my car and I followed up with Anthony to see if everything was OK and he told me yes. My wife, who had been tracking the car saw that it was about 15 miles away from the dealer and that the driver window was down and the temperature was well below freezing. I asked Anthony what was going on and asked him to call me. He told me that they drive every car to reset codes, I asked him if he was sure that they drive every car 30 miles to reset codes and he said yes, I asked him to send me a text to document this and I am still waiting for that. Overall, I am frustrated that it took two appointments and days of waiting with no communication to handle a normal serv More

Professional - knowledgeable. No waiting -very efficient processing. Love the car wash after each service. Customer service impeccable. No waiting -very efficient processing. Love the car wash after each service. Customer service impeccable. More

Great customer service. Felt like we were their best customer. Would recommend them to anyone that is interested in buying a car Felt like we were their best customer. Would recommend them to anyone that is interested in buying a car More

My experience with Rallye BMW was amazing! The staff is professional, friendly and reliable. My sales associate was the best! He listened to all my needs and quickly had me into my 2025 BMW x1 The staff is professional, friendly and reliable. My sales associate was the best! He listened to all my needs and quickly had me into my 2025 BMW x1 which I absolutely love! I'm so happy that I went to Rallye. It was a great experience. If you're looking for top tier service and class ,go see Len Brechner! More

Bret is usually good service advisor. However this time the claim he submitted to warranty company was not appropriate. Rallye did the service but unable to setup the service date.. they However this time the claim he submitted to warranty company was not appropriate. Rallye did the service but unable to setup the service date.. they could have setup dashboard date via Computer. .i think they charge tax on diagnostic charges. I am upset this time. Rallye BMW is my favorite. I don’t know what to say they charge me too much but nothing date was not setup. I asked Bret ask advisor to change the parking lamp. Bret asked $265 labor charge for changing parking lamp. I changed my self parking lamp in 1 min and 30 seconds. This is totally upset me this time. More

Rallyes BMW makes you feel like family. Always read to help you with your needs Always read to help you with your needs More

Cosmo was attentive, courteous and customer centric. He kept us informed timely throughout the process. He kept us informed timely throughout the process. More