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Rallye BMW - Service Center

Westbury, NY

4.5
5,281 Reviews

5,281 Reviews of Rallye BMW - Service Center

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April 11, 2025

Not worth getting a car here because the service department is the worst. Don’t support Rallye. More

by OllieTheAussie
Recommend Dealer
No
Employees Worked With
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Blanco
Apr 12, 2025 -

Rallye BMW responded

We're known for our five-star service and I regret that we didn't live up to that standard here. I'd like to investigate your feedback further. I am going to search for your contact information, but in the meantime, would you please reach out to me when time allows? Thank you, Chris Blanco - Service Manager - 516-833-4862

April 10, 2025

My vehicle needed to be at the service station for several weeks while the replacement part was shipped. Dennis was very helpful in arranging transportation to and from my home and making arrangements More

by MCALLE08
Recommend Dealer
Yes
Employees Worked With
Dennis
Apr 11, 2025 -

Rallye BMW responded

We're thrilled to hear that Dennis was able to assist you with transportation and rental arrangements during your service at Rallye BMW. Thank you for sharing your experience!

April 08, 2025

They have great service and are always helpful. The staff is also friendly and knowledgeable. More

by JDARREN2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Soldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Rallye BMW responded

We are grateful for your review. Thank you from all of us at Rallye BMW!

April 08, 2025

This Dealership is way too busy. That is the problem. The people are very nice More

by gnbutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Blanco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Lindsay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Rallye BMW responded

It's hard to hear that you didn't receive the five-star service we expect for all of our guests. I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I have listed my contact information below and hope to hear from you. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 07, 2025

My car is brand new and I had an indicator light up that there was a problem with the drivetrain. Jason got me in the following day and had the car looked at within 24 hours. He understood that there was More

by redrandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quillupangui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Rallye BMW responded

We're so glad to hear that Jason was able to assist you promptly at Rallye BMW, especially with the storm approaching. It's great knowing our team could get your car back on the road quickly. Thank you for sharing your experience!

April 06, 2025

The service adviser is not the problem, the staff and the dealership it self is unprofessional. I have picked up my vehicle multiple times and my vehicle was left in disrepair, with items broken and now left More

by DESIGNINGWITHMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Tibbals
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Rallye BMW responded

It's disappointing to hear about your experience with our dealership. We strive for professionalism and quality service, so it's concerning that we've fallen short in this instance. We'd like the opportunity to address these issues directly and make things right for you. Please feel free to reach out at your convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 06, 2025

Service department is terrific eccept for the service manager. He is unresponsive and never returns your phone calls after numerous attempts. More

by RC3J5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tibbals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Longo
Apr 07, 2025 -

Rallye BMW responded

Thank you for sharing your feedback. It's great to hear that the service department has been terrific, but I'm sorry about the lack of responsiveness to calls. We strive for excellent communication and would like to address this issue promptly. Please feel free to reach out directly so we can assist further. Thank you, Danielle Dewling - General Sales Manager - 516-833-4850

April 06, 2025

Frank is awesome! He kept me informed throughout the entire service and made sure I got a quick turnaround on my car. Really appreciated his professionalism and commun More

by IBRAHIM12450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Trotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Rallye BMW responded

We're delighted to hear that Frank provided excellent service and kept you well-informed during your visit to Rallye BMW. Your appreciation for his professionalism means a lot to us, and we'll be sure to share your kind words with him. Thanks for choosing us!

April 05, 2025

Terrific manners and good on time service …all in all a pleasant experience . And others in the dealership very helpful More

by KALAROC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Rallye BMW responded

We're delighted to hear you had a pleasant experience with our team at Rallye BMW! Providing timely and courteous service is what we strive for. Thank you for your feedback, and we're here if you need anything else!

April 05, 2025

He is a very nice gentleman & very knowledgeable person what he is doing. I always asked for him to make my service appointment. He checked with me every time after finish service. He is the perfect ex More

by sahebir98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Rallye BMW responded

Thank you for highlighting the exceptional service at Rallye BMW! We're delighted to know that our team member consistently provides such a positive experience. We appreciate your loyalty and look forward to serving you again!

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