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5,258 Reviews of Rallye BMW - Service Center
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March 22, 2018
Preeminent Dealership in TriState Area I'm on my third BMW in the past five years and both the sales and service department are simply the best. I will only return to Rallye. I'm on my third BMW in the past five years and both the sales and service department are simply the best. I will only return to Rallye. More
by howardgoldman
Verified Customer
March 22, 2018
NYS inspection, price was right, staff cordial, service fast My car was due for an inspection and I had just received a coupon from Rallye for a free inspection. Made my appointment on line, brought car in, wait My car was due for an inspection and I had just received a coupon from Rallye for a free inspection. Made my appointment on line, brought car in, waited less than one hour. Car washed and returned in record time. Nice circumstance - an advisor who I had dealt with in the past saw me after finishing with another customer. Chy came over to me, called me by name and checked to make certain everything was okay. A consummate gentleman who is always a pleasure to deal with. More
by GCJer
Employees Worked With
David O’Neill, Chy Wiggan
March 22, 2018
Needed a tire due to a blowout I was happy to receive a loaner car and a new tire the same day. They worked with me regarding keeping price competitive. I am disappointed and fe I was happy to receive a loaner car and a new tire the same day. They worked with me regarding keeping price competitive. I am disappointed and feel the tires may be defective given i got 2 blowouts in 3 weeks and then was told now i need a wheel alignment as a result at my own expense. More
by LOJO516
Employees Worked With
I don’t need remember his name.
March 22, 2018
A while I wait service visit Spot on customer service in a user friendly Model. They know their cars and they appreciate Their customers. It’s as good as it gets ! Spot on customer service in a user friendly Model. They know their cars and they appreciate Their customers. It’s as good as it gets ! More
by JELDA6
Employees Worked With
George Kanes
March 22, 2018
great Job Great Job... Great team... Good People and easy to deal with will go their again soon..., and will do more business in the future, if i need of ano Great Job... Great team... Good People and easy to deal with will go their again soon..., and will do more business in the future, if i need of another BMW More
by NYSKETCH
March 22, 2018
Customer service is lacking We have been customers of Rallye BMW for quite a few years....these last 3 yers with t5hem and service on our M4 has been anything but great. This l We have been customers of Rallye BMW for quite a few years....these last 3 yers with t5hem and service on our M4 has been anything but great. This last experience made me jump for joy that I leased a car from another dealership, and that I NEVER have to go back to Rallye. Because our car is going back, and we were not releasing from them, I felt that the response to me about dealing with a tire/rim issue, that I took insurance for, was not dealt with properly. The customer service rep spent more time and energy on showing me pings and things on the car that were issues that I was NOT there for. I felt like I was being set up for unnecessary body work, and NOT being helped with my bent rim! 2 years ago we had an issue with a tire.....they said the nsurance would not pay for a tire, but they would repair it. When I went to get the car, I was given the wrong paper work...ther paperwork, where in black and white it showed they had gotten an ok for a tire for the insurance company, but, apparently they were keeping it for themselves........if that isn’t proof that they are liars and that they are so full of it. When I started yelling abut that’s tire, they said, oh that’s not your paperwork. I said I know, now give me the tire! So, after this past experience with the rim, which they wanted to repair for me, but that they CLAIMED the insurance wouldn’t pay for brought back memories of their past Lie, so I picked up the car and took. It to someone that I could trust. I look forward to returning the car! More
by HRLC
Employees Worked With
Cry was the person I worked with this time, not the past time, Chy Wiggan
March 22, 2018
Great service center!!! So I’ve been going to Rallye for a few years now and the experience was always great. About a year ago I went in to service a new car I purchased and So I’ve been going to Rallye for a few years now and the experience was always great. About a year ago I went in to service a new car I purchased and Frank one of the service representatives took my experience up a few notches! Seriously. If you have any issues go there and ask for Frank he’s the man no joke. More
by YSALAMEH1
Employees Worked With
March 22, 2018
Professional Best people in the business. All trained professionals. I would highly recommend to family and friends. Friendly and comfortable environment. Clea Best people in the business. All trained professionals. I would highly recommend to family and friends. Friendly and comfortable environment. Clean, neat place to visit and wait for your vehicle. More
by FRANCES.CHU199
Employees Worked With
March 22, 2018
ANNUAL SERVICE ALWAYS A PLEASANT EXPERIENCE, HOWEVER AFTER GAS CAP WAS REPLACED, SENSOR FOR GAS APPEARED. ALL SENSORS ON DASHBOARD SHOULD BE CHECKED BEFORE CUSTOMER ALWAYS A PLEASANT EXPERIENCE, HOWEVER AFTER GAS CAP WAS REPLACED, SENSOR FOR GAS APPEARED. ALL SENSORS ON DASHBOARD SHOULD BE CHECKED BEFORE CUSTOMER IS SENT HOME. MY SENSOR WILL NOW BE ON UNTIL MY NEXT SERVICE TRIP. ALSO, I HAVE DING PROTECTION BUT WAS NOT TOLD PRIOR TO ARRIVING THAT I HAD TO LEAVE MY CAR ALL DAY FOR PHOTOS TO SUBMIT TO INSURANCE, SO I WILL HAVE TO RETURN FOR ANOTHER VISIT. I INDICATED THIS TO BE ONE OF THE REASONS THAT I WAS BRINGING IN CAR WHEN I COMPLETED THE ONLINE APPOINTMENT. More
by BJS2113
Employees Worked With
I DON'T RECALL THE NAME OF THE SERVICE CONTACT
March 22, 2018
BMW service center Beautiful people. Excellent service Bret, Chris Blanco and Mat Carlson. Very very happy with them for over 15 years Recommend a lot of my frin Beautiful people. Excellent service Bret, Chris Blanco and Mat Carlson. Very very happy with them for over 15 years Recommend a lot of my frineds More
by MADHUKORRAPATI
