Rallye BMW

Denny Kwon made everything so easy from the start. Beginning with explanations to figuring out what was available, pricing to delivery resulting in hassle-free leasing! I've never been helped by a sal Beginning with explanations to figuring out what was available, pricing to delivery resulting in hassle-free leasing! I've never been helped by a sales man more helpful and courteous as Denny. He relieved any anxieties or fears I had about leasing a new car for the first time. I will DEFINITELY recommend him to my friends and others that are looking to either buy or lease a BMW. Denny, you made a life-long customer with me. Rallye, Denny is a huge asset to your sales team. Thank you! More

I am just an average joe, so I wasnt sure how I was going I am just an average joe, so I wasnt sure how I was going to be recieved walking into this dealership, but I have to give credit where credit is I am just an average joe, so I wasnt sure how I was going to be recieved walking into this dealership, but I have to give credit where credit is due. The minute I walked in till I drove away with my new car I was treated professionaly. This was the best experience i have had buying a car. Henry Lou did an outstanding job as well as the rest of the staff I had dealings with. My only issue was negotiations, there was none, but after checking KBB the car was fairly priced, so I went for it. I will definetly recommend Rallye BMW to a friend. More

Both service manager, Kevin and the shop foreman took a significant amount of time to ensure they understood the problem. The shop foreman spent 30 minutes driving around with me to fully understand what significant amount of time to ensure they understood the problem. The shop foreman spent 30 minutes driving around with me to fully understand what the symptoms of the problem were. Although I had arranged for loaner, he asked me if I had time to wait 45-60 minutes because he believed that he knew what the problem was and he could likely fix it so that I could have my car immediately. The dealership has a nice cafe with a wireless internet, so waiting is enjoyable. Not to mention the free Starbucks coffee. After 40 minutes, the foreman returned with the car where he spent another 15 minutes riding around with me to ensure the problem had been resolved. Which it had. My service appointment was made only 2 days before and a loaner was arranged for. I have the same arrangement with a Volvo that I own but to get a loaner, I usually have to make an appointment at least 1-2 weeks in advance. More

This is my 4th BMW with this team. It was a very smooth process from ordering of the car ( from germany ) to picking it up. I got exactly what I wanted and I am very pleased. process from ordering of the car ( from germany ) to picking it up. I got exactly what I wanted and I am very pleased. More

This dealership is the best I have worked with in regards to customer service, quality of work. I would highly recommend Rallye BMW for new and used car purchases and service. to customer service, quality of work. I would highly recommend Rallye BMW for new and used car purchases and service. More

This is my second car that I leased from Rallye BMW. The major reason I returened is Ryan Schlotter, the sales representative that assisted me in leasing another 328XI. Ryan's approach to his customers is o major reason I returened is Ryan Schlotter, the sales representative that assisted me in leasing another 328XI. Ryan's approach to his customers is one of friendship, professionalism, and his expectation to succeed in satisfying the customer. He found a car that suited me, it did not take long at all. He had me processed and ready to deliver my vehicle in no time at all. When Ryan completed the sales process, he put me into Amanda's care, and she did an excellent job advising me of the options available, and the costs. There was no pressure, as I have experienced at other dealers to buy extras, just good advise and an expediant visit with her. I was then fortunate to have Terrance show me my new vehicle and explain whatever I needed to know to enjoy my new car. He was profession, friendly, and extremely knowledgable about the car. Overall, I am very satisfied that I came back to Rallye, and look forward to doing business with them again in the future. The three people that I dealt with are assets to the dealership. Ronald M. Regan More

I cannot say enough good things about Carol. Nothing was too much to ask for, and she always kept you updated on the status of your car, and the work being done. Carol was always pleasant, and although she too much to ask for, and she always kept you updated on the status of your car, and the work being done. Carol was always pleasant, and although she had alot of people to keep happy, you always felt that you were the only one that she had as a customer. It was a delightful service appointment, and I would refer others to Rallye BMW- thank you. regards Bonnie More

Twice took my car for a recall and service.Told Oneill both times that brakes made screeching noise.Both times he declined to acknowledge that the problem even existed.Meanwhile the brakes keep screeching both times that brakes made screeching noise.Both times he declined to acknowledge that the problem even existed.Meanwhile the brakes keep screeching al the time More

I took my 07 335i to Rallye NOT for regular service - oil change, brakes and etc BUT to upgrade my suspension. My upgrade was custom and somewhat complicated because I requested to install performance suspen change, brakes and etc BUT to upgrade my suspension. My upgrade was custom and somewhat complicated because I requested to install performance suspension (not part of my car) mixed in with M3 suspension elements. I'm a BMW enthusiast and needed to discuss my project in details to make sure we have a complete understanding of ALL details I'm requesting. Communication was properly escalated to the appropriate knowledgeable supervisor who was in continuous contact with me until we worked out all of my special requests. Throughout all phases of this project I felt comfortable knowing and understanding what's going on, what's next and etc. Rallye has a structure for dealing with special projects like mine and I observed it from the beginning to the end. I'm a very satisfied customer and have been their client for years. Although I normally don't bother with leaving reviews, I thought this case was a lot different and might interest some enthusiasts out there. Everything went well, the car is reborn with new muscular legs. I hope this helps someone out there in their research ....... More

We have leased three previous times from Ralley BMW and we must say the attitude of sales personnel have gone down progressively since our first purchase. Other than the general manager, the sales personne we must say the attitude of sales personnel have gone down progressively since our first purchase. Other than the general manager, the sales personnel were cold, withheld important information and was not open to "any" negotiation. On this last purchase, the first salesman was so arrogant and phony that we had to ask for another sales man. Only because we like the BMW did we remain at this particular Ralley. It does have a wide variety of selection of cars. Attitude of personnel needs much work, particularly since this is such a luxury car to purchase. Very disappointing and frustrating. More