Rallye BMW

Recently, I had my BMW X5 flat bedded to this dealer beacause of engine overheating and shut down. A day and $1400.00 later the problem does not seem to have been fixed.Foe $1400.00 waht was fixed was t beacause of engine overheating and shut down. A day and $1400.00 later the problem does not seem to have been fixed.Foe $1400.00 waht was fixed was the water pump and flushed the anti-freeze. A day after receiving the truck back, I experienced that the engine was overheating even more, as the air through the vent was HOT. HOTTER than when I would set it at 80 degrees in the winter. I brought the truck back to the dealer in Westbury. The same rep who had assisted me the firat time acknowledged that the vent was spewing hot air, even on the lowest vent setting, and at 60 degrees. She went on to call a tech from the work shop who really I felt could care less. His initial suggestion was to leave the vent in the shut position. Second suggestion was to have the a/c on to counteract the heat. Then he suggested that he would have to check another similar vehicle to compare and get back to me. Reluctantly, I drove away - unsure what to do. The engine is overheating more than ever and I am worried that they do not have apt technicians to fix the problem. By the way NO ONE has gotten back to me yet. Just disgusted and feel hopeless and jepeordized. More

Waited over two hours to have a oil change done. After an hour of waiting had to revisit csr and advise that my vehicle was still just sitting outside. This service departments employees are all very ple an hour of waiting had to revisit csr and advise that my vehicle was still just sitting outside. This service departments employees are all very pleasant but I think overall the department is way to overwhelmed to accommodate its customers properly any longer. More

My experience was SO positive that I had to write this review! The service light on my 2010 328xdrive went on so I called my service rep Matt and he said to come right over. I drove straight to Rallye BM review! The service light on my 2010 328xdrive went on so I called my service rep Matt and he said to come right over. I drove straight to Rallye BMW. Everyone I encountered was friendly and helpful. Within 10 minutes I was in an almost new 328xdrive loaner. That day I learned that my car needed a new air pump which was being shipped next day air. By 3pm the next day I was back in my car which had been given a much needed wash!!! What could be better than that! By the way, I love my car!!!!!!! More

I had recently brought my car in to the service department for an annual NYS inspection. Upon further inspection my vehicle had an issue with the air bag light staying on. I waited for a short whil department for an annual NYS inspection. Upon further inspection my vehicle had an issue with the air bag light staying on. I waited for a short while at the dealership until I was told the light could not be cleared at this time because there was issues with the battery/ground straps with water in the trunk area due to a tail light gasket.I was promptly given a loaner from my service advisor. I was informed by Chris what was being done,parts being ordered, and everything pertaining to my situitation every step of the way. I was very confident knowing the car was in good hands.I received my car car back clean and is back on the road running the way it should be. More

From the moment I spoke to Ryan concerning purchasing a BMW that I saw on the dealership website he was professional, courteous and accomodating. My husband and I immediately bonded with this energetic you BMW that I saw on the dealership website he was professional, courteous and accomodating. My husband and I immediately bonded with this energetic young man that made us feel comfortable and at ease. His easy going manner is an asset to the Rallye family and important to customers when making the second most important purchase. Sincerely, LaVerne D. Green-Baston Loving my 535 XI More

I went to Hassel BMW because it was closer than Rallye to my home. They were rude, liars and awful to deal with. You felt bad when you left there. I decided to go back to Rallye, where I had purchased m my home. They were rude, liars and awful to deal with. You felt bad when you left there. I decided to go back to Rallye, where I had purchased my last vechicle, and was treated like a queen. They couldn't have been more accomodating. William Wagner went out of his way to keep me in the loop over every detail. I would NEVER go anywhere else to purchase a car! Sincerely, Robin Kaufman More

I have to say that this was best experience ever since this is my first BMW. Everyone was courteous and took the time explain everything in detail and answered all questions. I have to day Robert wachsman this is my first BMW. Everyone was courteous and took the time explain everything in detail and answered all questions. I have to day Robert wachsman was very professional and keep straight to the point. More

By far Rallye BMW was the BEST service experience I've ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experie ever had. For the past 20 years I've been driving Audi and Volvo products and the dealerships don't come anywhere close to the Rallye service experience. More

I took my car in for a battery charge and a battery replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. replacement was recommended. After waiting approximately 3 hours, I inquire as to the status of my car and was informed that they were working on it. After waiting another 2 hours I again inquired as to why it was taking this long to replace a battery. I was informed that the 1st battery placed was not powerful enough and a second battery had to be installed. The car had to be reprogrammed and therefore was informed that the car had to be left overnight for reprogramming. I was provided with a car. Around 10am of the second day I called to inquire as to the status of my car and was informed that the new battery and the car's computer were not communicating therefore the car was not accepting the battery. I was informed that I would receive a call when the car was ready. Around 4pm my wife called and spoke with Christopher Blanco who explained what they were experiencing and that although this was not a common problem, it was something they were familiar with. This alleviated her fears. The 3rd morning I called and was informed that they had contacted BMW head office and was informed that it was a software gliche and the car would be fixed as soon as they received the software. After 3:30pm I received a call that the car was ready. This was a frustrating and fearful experience, not knowing what the outcome would be. I would recommend that the service advisor keep the customer abreast of what is happening with their car by calling ever so often and informing them of the car's status. Other than this observation, the employees were professional and the service remarkable. My car is now with me and operating well. More

Great service as always. Easy to make appointment. Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me ov Service advisor was on point and friendly. The dealership waiting area was great and clean. Service was done within the time frame they advised me over the phone and when I drop off the car. No surprise. More