Rallye BMW

Service was great! I’ve moved far from Rallye BMW, and my X3 is off warranty but I continue travel there. At Rallye all work is done in a timely manner and everythin I’ve moved far from Rallye BMW, and my X3 is off warranty but I continue travel there. At Rallye all work is done in a timely manner and everything is always taken care of thanks to my Service Advisor Gianni Marini. Everyone is top notch at Rallye! More

Turned Nightmare I'm actually shocked looking at theses other reviews. I'm wondering why I didn't receive the courtesy, professionalism & respect that other customers I'm actually shocked looking at theses other reviews. I'm wondering why I didn't receive the courtesy, professionalism & respect that other customers witnessed. Mr. Romano was not my adviser at all. My adviser Bret called me & let me know my vehicle was ready for pick-up so when I got off I headed over to Rallye. When I arrived I paid for the service & was told that my vehicle would be arriving in the bay shortly. After about 10 mins of waiting on my vehicle I noticed others that had arrived & paid after me retrieve their vehicles before me. As I mentioned earlier, Bret said my car was ready, so what was the hold up. I then went outside to the bay where the porters were and asked why my car was taking so long. After 3 different employees checked for my ticket number on my paperwork I was still left standing there with no vehicle in sight. Now, I'm worried. Nearly a half hour passed and I noticed that I was the only person still waiting. Frustration settled in. I went back inside obviously upset and asked the women who took my payment what was going on with my car, why hasn't it arrived. That's when Mr. Romano approached me and asked to see my paperwork. After I handed it to him he proceeded to tell me I didn't have to yell. I had never said a word to Mr. Romano but this is what he thought would be a proper response to an upset paying customer. I then told him I was just trying to find out what was going on with my truck. Mr' Romano then decided to throw my paperwork in the floor and walk away. The porter then walks up and picks up my paperwork apologizing which was not his fault anyway. He then walked over to the box on the desk and retrieved my car key which the whole time no one had done and this is why my car was never brought to the bay in the first place. I've been a BMW customer for the past 7 years and always thought I would be a lifelong customer. I usually go to Freeport BMW for service since it's closer to my home but since I work in the area I dropped my car off to Rallye to get serviced for the 1st time. I have never been treated in such a way by any employee of BMW and I will NEVER step foot in Rallye for anything EVER again. Now, I'm honestly reconsidering if BMW is even the car for me. This is not the treatment that I pay for!! More

The most personable BMW I’ve visited other BMWs but Rallye surpassed my expectation. The space is beautiful and I felt welcomed. All my questions were answered with knowledge I’ve visited other BMWs but Rallye surpassed my expectation. The space is beautiful and I felt welcomed. All my questions were answered with knowledge and patience. More

Good Results positive experience with excellent results. Took care of the problem in less time than expected. took care of additional items which needed to be ad positive experience with excellent results. Took care of the problem in less time than expected. took care of additional items which needed to be addressed. More

Superior BMW Facility This facility is extremely friendly, professional and experienced at what they do. I never mind waiting for my car to be serviced. Simply the best This facility is extremely friendly, professional and experienced at what they do. I never mind waiting for my car to be serviced. Simply the best More

Great service experience Excellent service and the service advisor was very attentive to my requests. The service facility is first rate and I would wholeheartedly recommend t Excellent service and the service advisor was very attentive to my requests. The service facility is first rate and I would wholeheartedly recommend this dealership. More

Service The service is good they give us our priority time, gives us loaner cars, and is good customer service. The staff are friendly and finish the work in The service is good they give us our priority time, gives us loaner cars, and is good customer service. The staff are friendly and finish the work in the time. More

Happy with service Rallye BMW provides. I always arrive on my scheduled time and car is returned in a timely manner. The technicians that service my vehicle are exceptional, I'm always sati I always arrive on my scheduled time and car is returned in a timely manner. The technicians that service my vehicle are exceptional, I'm always satisfied with their work. Rallye BMW in Westbury has service my 328i since 2011. The service advisor Carol Muniz is a knowledgeable, professional, courteous. I made the correct choice when I purchase from Rallye BMW in Westbury thank you. More

Efficient, speedy and courteous! Annual maintenance and state inspection completed in a short time. Every consideration was made to accommodate me. Rallye never disappoints. I’ve en Annual maintenance and state inspection completed in a short time. Every consideration was made to accommodate me. Rallye never disappoints. I’ve enjoyed their sales and service for over 20 years. More

Quick, easy and no hassle. Chris was quick to make new car entry into the system, reviewed the warranties applicable to the purchase. I wish Chris the best of luck in his new Chris was quick to make new car entry into the system, reviewed the warranties applicable to the purchase. I wish Chris the best of luck in his new position, he for sure has earned it with his hard work which I have seen for 10 years. Adam acknowledged the service was complete and the car was ready with in hours of the start of the appointment. All is well with this Bimmer(#3) , the best I have had as of yet. More