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Quality Chevrolet

Escondido, CA

4.6
1,112 Reviews
Welcome to Quality Chevrolet Thank you for making your way to , your trusted new and used Chevy dealer near Oceanside! Whether you're shopping for a new Chevy, need Chevy service or parts, or just have general questions during your shopping experience, then take a moment to learn about the main services we provide and how we can help you. For everything you need and more, you can rely on the experts at Quality Chevrolet!
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1550 Auto Park Way

Escondido, CA

92029

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Showing 1,112 reviews

November 02, 2023

Good followthrough with extended warranty insurance provider, who misunderstood what part was being replaced and initially declined to cover the repair. More

by firstgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Nov 03, 2023 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

It was easy to get my car towed and my tire changed in a timely manner. More

by DEBRA.KERRIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Quality Chevrolet responded

Hi Debra, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Quality Chevrolet Escondido. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Roman was very helpful, but I have had issues with the deceiving Intallation advertising. First I was told that Chevrolet will do the installation, then that Chevrolet actually only pays 1000$ with no opt More

by cb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Junior Bernal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Fast and dependable service managers and technicians. I get my oil changes here every 4 months without fail. More

by philjohnson0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Quality Chevrolet responded

Phil, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Everyone at this dealership was extremely helpful and welcoming. We got a very good deal with them. More

by carolineaugustines
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Quality Chevrolet responded

Caroline, thank you for writing this amazing review for our team! At Quality Chevrolet Escondido, we always appreciate customer feedback, and I am pleased to hear that our team provided a welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Very pleased with the service I got and for getting my car in ASAP to be diagnosed. More

by monie035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 03, 2023 -

Quality Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Kenny is great thanks a lot. Hey Richard you guys almost lost my business. Chill. My word is my contract. More

by juan.vargas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Anzures
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny. You got 5 🌟 s
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for your honest feedback about your recent experience with us, Juan. I would like to learn more about your experience concerning Richard. Please contact me if you would like to further discuss your visit so we can continue moving forward in a positive direction. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

They took great care of me today. Took a day off from work to get some service done…actually took the wrong day off and they took care of my needs despite my error. I really appreciat More

by rmay998684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Nov 02, 2023 -

Quality Chevrolet responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation and I am glad we were able to get your car taken care of. Feel free to let me know if you have any concerns about your vehicle. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Way better than I expected. The dealership was clean. The staff was friendly and made sure I knew what was going on with my vehicle. More

by LINDAFEARN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Nov 02, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words, Linda. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

I loved that the dealer washed my car, put in windshield wiper fluid, rotated my tires and filled the tires with air and all for FREE. At 9:21 I was sent a text message that my car was ready. My phone doe More

by DIANEJPOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando was the manager for service who called me.
Nov 02, 2023 -

Quality Chevrolet responded

Thanks for your great review, Diane. I do appreciate your patience for the extended wait that you encountered due to the miscommunication about the phone call. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Nov 02, 2023 -

DIANEJPOWAY responded

Thank you for responding to my comment about my concern. Not everybody takes the time to do this, so Thank You!

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