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Quality Chevrolet

Escondido, CA

4.6
1,108 Reviews

1550 Auto Park Way

Escondido, CA

92029

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Showing 1,108 reviews

February 07, 2024

They usually take one hour for oil change and tire rotation but yesterday they took over two hours More

by psmig1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Feb 09, 2024 -

Quality Chevrolet responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 06, 2024

Friendly service from start to finish. Very satisfied! Wait time did not exceed time expected. More

by Karen Bucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez
Feb 07, 2024 -

Quality Chevrolet responded

We cannot thank you enough for this glowing review of our service center, Karen! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 05, 2024

Lewis IV did an excellent job explaining the features of the different vehicles we were considering. Following our purchase, he assisted with setting up remote features and making sure we understood how th More

by D
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
Feb 07, 2024 -

Quality Chevrolet responded

Thank you for reviewing your time spent at Quality Chevrolet Escondido. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 03, 2024

Great service included with my purchase. They are on time and always a pleasant staff More

by amcthomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
Feb 05, 2024 -

Quality Chevrolet responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 03, 2024

Every time i call im put on hold for an extended period of time. I have to call multiple times and im lucky if I actually get an actual person on the phone from the service department. Very difficult to ge More

by bawpilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
Feb 06, 2024 -

Quality Chevrolet responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 02, 2024

Great help , got the truck i needed , the team did a great job in explaing the financial options. More

by arcoatings760
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures
Feb 02, 2024 -

Quality Chevrolet responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 02, 2024

They did the work faster than they said it would be ready. Way to go. More

by writesl58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
Feb 05, 2024 -

Quality Chevrolet responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 02, 2024

The cost of the estimate was very expensive. Also when I got my truck back the backup camera was not working and I had to make another trip to the service center to have that fixed. In all it wa More

by cburroughs1129
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio
Feb 05, 2024 -

Quality Chevrolet responded

We strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so we can discuss this with you further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 01, 2024

Quality always gets me in when I need service and exceeds the expectation of described maintenance. I appreciate the tire rotation and wash with my oil change. More

by MIKEBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Feb 02, 2024 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department, Mike. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 01, 2024

I didn't have an appointment but I purchased new tires and needed an alignment. The dealership was able to get me in and out within 2 hours which is awesome since this service center is always extremely b More

by danielolvera1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed and Link are amazing as well very friendly and always remember myself and ask about my family. LOVE the atmosphere here , Manny Aguirre, Scott Holtz
Feb 02, 2024 -

Quality Chevrolet responded

Thank you for reaching out Daniel! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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