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Quality Chevrolet

Escondido, CA

4.6
1,108 Reviews

1550 Auto Park Way

Escondido, CA

92029

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Showing 1,108 reviews

February 20, 2024

We are happy with the service department and staff. This was a simple rotation of tires so there was not really a problem. They did leave a grease mark on the carpet so they had to clean it. They wo More

by lsohnen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez, Scott Holtz
Feb 22, 2024 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 19, 2024

Two things: One, they charged me $200 labor for changing a diesel fuel filter, which took less than an hour. Two, vehicles normally washed, mine not touched. Sorry folks! More

by RONRICO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
Feb 21, 2024 -

Quality Chevrolet responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 19, 2024

communication disconnected and service was too long. ...i waited for an oil change and wiper installation, and tire sensor service which did not work because a new one is required.....Rogelio is usually More

by SCBO_75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
Feb 22, 2024 -

Quality Chevrolet responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 18, 2024

Ed is an amazing person glad to have purchased our second truck from him and hopefully more to come! More

by JLOPEZ51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Carr
Feb 21, 2024 -

Quality Chevrolet responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Ed’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 17, 2024

They actually fixed the car faster than they said the part would take to get to the dealer. More

by lsohnen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Feb 20, 2024 -

Quality Chevrolet responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 16, 2024

The dealer ship is nice and clean, the personal are very nice. They do what they say they will do. Ive bought two cars from them so far. More

by jauresto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
Feb 16, 2024 -

Quality Chevrolet responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 16, 2024

Link was my sales person. He was exceptional from start to finish. I hate buying cars and he made this a very pleasant experience. More

by gunnarhanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Link was my salesman., Jeff Kenner, Daniel Beltran, Junior Bernal, Richard Anzures
Feb 20, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 16, 2024

Good inventory selection. Good buying incentives and rebates. Good salesperson, Roman Torres. Second Silverado I’ve purchased here. More

by nick.d.hoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roman Torres
Feb 20, 2024 -

Quality Chevrolet responded

Thank you for leaving us this great review, Nick. I am very happy to hear that we could provide you with a second vehicle buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 14, 2024

nice quality of vehicles in stock to view Great salesman, friendly, easy to work with, the whole staff, & experience was great! I suggest everyone & anyone looking for a new vehicle, Check out Qua More

by dgray3011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Carr, Junior Bernal
Feb 14, 2024 -

Quality Chevrolet responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear Ed and our team were able to help find the perfect vehicle for you. We would love to work with you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 13, 2024

I recently had the pleasure of purchasing a vehicle from Ed, and I must say, it was an outstanding experience from start to finish. Ed's professionalism, knowledge, and genuine care for me truly set hi More

by WOODSONMONICA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed carr
Feb 14, 2024 -

Quality Chevrolet responded

First and foremost, thank you for stopping by to leave this incredible review, Monica. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Ed assisted you in such a detailed and customized manner. Please contact me l if you have any further questions! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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