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Quality Chevrolet
Escondido, CA
1,005 Reviews
Welcome to Quality Chevrolet
Thank you for making your way to , your trusted new and used Chevy dealer near Oceanside! Whether you're shopping for a new Chevy, need Chevy service or parts, or just have general questions during your shopping experience, then take a moment to learn about the main services we provide and how we can help you. For everything you need and more, you can rely on the experts at Quality Chevrolet!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,005 reviews
January 08, 2024
These guys, but ESPECIALLY "Lewis" and "Richard" (though they definitely lied about names so I don't know if that's who I actually worked with) are stereotypical used car salesmen, in every single highly de they definitely lied about names so I don't know if that's who I actually worked with) are stereotypical used car salesmen, in every single highly derogatory sense of the term you can use. Somehow managed to make a sub-3K car cost over 4.5K BEFORE OPTIONS. Kept lying to our faces, and making things up that were easily proved untrue. Bait and switched us all the way to the end. xxxxty computer equipment from 2003 does not help your credibility either. And when we informed them how rapidly they were burning though their ability for us to believe a word they said, they DOUBLED DOWN. Threats about "being sorry" when "you'll never find a better deal" were one of the last straws, especially since we already had a better price found at a different location, which we've now already successfully followed up on. Avoid these fraudsters at all costs, unless you're looking for a seminar on how to completely erode customer trust! More
by matt
Verified CustomerJanuary 07, 2024
I went in for a concern about my brakes and a noise I was hearing from my front left driver side. They listened to my concerns and Juan, got right on it! And kept me informed through the whole process. hearing from my front left driver side. They listened to my concerns and Juan, got right on it! And kept me informed through the whole process. More
by ANGIE4175
January 06, 2024
Lack of communication! Truck took over a month to get parts and do the repair after 2 different times of taking it in to find the issue! Dealer had a hard time getting me a Truck took over a month to get parts and do the repair after 2 different times of taking it in to find the issue! Dealer had a hard time getting me a loaner car! I had been in contact with GM corporate about this matter and they called me every three days for 3 weeks to help resolve the issue of a faulty torque converter in a newer truck with 24 k miles on it! More
by cru4fun
Employees Worked With
Bill was very short with me and didn’t seem to be very happy employee! Couldn’t answer my questions and treated me as if I wasn’t a valuable customer!
January 06, 2024
Payton was great. I asked him to call me about 15 minutes prior to my trucks service being completed, so that I could return to the dealership promptly. He called me a I asked him to call me about 15 minutes prior to my trucks service being completed, so that I could return to the dealership promptly. He called me as he said he would. My truck was serviced, washed and ready for me when I arrived. Excellent service! More
by philjohnson0122
Employees Worked With
Payton Jackson
January 06, 2024
My entire experience was professional and accommodating from start to finish. Kathleen, the Service Advisor was very informative and extremely considerate and while also making my necessary repair in a tim from start to finish. Kathleen, the Service Advisor was very informative and extremely considerate and while also making my necessary repair in a timely manner. Fernando Fierro, the Service Manager, also made sure that all was going well and continued to follow up with me and the technicians who advised him of my car issues along the way. I am very pleased with Quality Chevrolet’s performance and service department’s staff! I will be back. More
by mediawonderland
Employees Worked With
Other Employees :
Fernando Fierro and Kathleen, Service Advisor
January 03, 2024
Overall I was happy with the purchase of our new Bolt EV. It was the first day of the instant 7,500 credit and they were able to process it quickly. I was disappointed that the dealer "add-ons" were mandator It was the first day of the instant 7,500 credit and they were able to process it quickly. I was disappointed that the dealer "add-ons" were mandatory and not optional. The paint and interior protection at least required some labor (I think). But there was a theft protection charge that is basically only insurance if the car is stolen and certain other criteria are met. These are basically pure profit centers. I had negotiated a good price so the deal was still acceptable, but the web price was not transparent about the need to purchase the add ons. More
by BoltBuyer22
Employees Worked With
Imran Shahid
