Puente Hills Toyota

Greg Kern, the fleet manager, and I had exchanged emails about a car I was interested in purchasing. Five days later, on the day I decided to buy a car, he was actually out of the office on his day off, bu about a car I was interested in purchasing. Five days later, on the day I decided to buy a car, he was actually out of the office on his day off, but still answered the phone and took my call (despite my being a stranger to him). When I mentioned I was interested in buying the same car in a different color, even though he was on his day off, he called one of his staff, Ray Alvarez, to follow-up with me. Within 20 minutes, Ray had called me to follow up on the specific details of the car I wished to purchase, and told me that there was only ONE car in all of Southern California with those specifications. I knew this to be true from talking to another dealer in another city, but I wanted to work with Greg as he had quoted me the best price for this particular vehicle out of the 10 Toyota dealers in Los Angeles County. While I was talking to Ray, and he confirmed his willingness to drive to Hemet to get this car for me and bring it back to Puente Hills / City of Industry, Greg called me to make certain I was being taken care of by his staff. I asked Greg if he would be willing to honor the price he had quoted me for the car that was on his lot for the one his staff would have to travel to/from Hemet for - AND HE DID. I know he could have attempted to charge extra given the hassle for he and his staff, but he didn't. That to me, is great management and customer service. Ray, the staff person who drove to get the vehicle in Hemet, was also exceedingly helpful. He made sure all paperwork was taken care of smoothly, and also had the car washed and polished from the drive so it was in perfect condition before I left the lot that night. He also made certain to review all the technical specs of the car and called the next day to follow-up to make certain I was completely satisfied with my experience. Finally, most of us know that dealing with the finance department is the hardest and most frustrating part of the car-buying experience. However, Ken, our finance person, was straightforward and helpful in working to meet our loan requirements and specifications. I cannot say enough good things about working with Puente Hills Toyota in purchasing a car. If you prepare beforehand, and know what you need, they will work with you to meet those needs. More

Interested in several different scenarios new car vrs . pre owned . Representative Cheked inventories and revied each option was very knowlable , in helping to fill our required nee vrs . pre owned . Representative Cheked inventories and revied each option was very knowlable , in helping to fill our required needs and also help with finding a good finance rate More

Great working with these guys, very attentive, answered every question presented with, very friendly. Ricardo Reyes helped me a lot with financing, Fernando showed me 3 different cars and was very detailed every question presented with, very friendly. Ricardo Reyes helped me a lot with financing, Fernando showed me 3 different cars and was very detailed and kept no secrets about the cars. Fantastic service and would definitely recommend people to go. More

Extremely knowledgeable, friendly and not pushy. Price was very competitive with other dealers. Took several trips to the dealer to compare various models and Calvin treated each visit with the same court was very competitive with other dealers. Took several trips to the dealer to compare various models and Calvin treated each visit with the same courtesy as if it was the first. Kenny Chan was extremely quick with the paper work as well. More

We bought a Toyota Tacoma, and the experience could not have been better. Greg was honest, fair, and addressed every issue efficiently. Very polite and wonderful to deal with. We have two small children have been better. Greg was honest, fair, and addressed every issue efficiently. Very polite and wonderful to deal with. We have two small children, and the play rooms made it much more pleasant for all while we filled out the paperwork. We would definitely recommend people seeing Mr. Kerns if they want a great car buying experience. More

This is one of the best car dealership I've ever visited. Calvin Mann was the guy who helped me. He is very friendly and helpful, I think he is the asian fleet manager at the dealership. He spends time to Calvin Mann was the guy who helped me. He is very friendly and helpful, I think he is the asian fleet manager at the dealership. He spends time to explain things to me in detail and told me what this dealership can do for me. I definitely will recommend this dealership to my family and friends. More

We always have great service and can always get in to see someone quickly. The staff is friendly and helps to answer our questions. From the purchase to the oil changes, you know that you'll be treated fairl someone quickly. The staff is friendly and helps to answer our questions. From the purchase to the oil changes, you know that you'll be treated fairly and with respect. The dealership is convenient and centrally located. More

I purchased my first vehicle in my life 2 weeks ago at puente hills toyota. Before buying from Calvin and Jason, I went to a few different dealers and I was treated badly due to my age. However, Calvin sp puente hills toyota. Before buying from Calvin and Jason, I went to a few different dealers and I was treated badly due to my age. However, Calvin spent more than an hour explaining my finance options & different way to build my credit. The overall experience was great and I'll for sure buy my Ned Toyota with calvin. More

Great customer service, very friendly, quick response time, willing to go out of their way at any time for the customer. The reason for I only rated a 4 on price is that when buying a car there is never time, willing to go out of their way at any time for the customer. The reason for I only rated a 4 on price is that when buying a car there is never a great price in my opinion. We the customer always want a low price, dealer wants a higher price thus price is always an OK or good. More

Hi my name is Elizabeth and i have purchased 3 cars in this dealer.But this last time i actually traded my 05 corolla for an 07 Camry Solara.And i dont regret it this last time I had EXCELLENT people who this dealer.But this last time i actually traded my 05 corolla for an 07 Camry Solara.And i dont regret it this last time I had EXCELLENT people who helped me.Daniel Gonzalez he was polite excellent sense of humor and efficient.George Rodriguez and Sheryl Glass are awesome very professional very fast and elaborate on paperwork very nice and helpful.I would definably recommend this dealer.An of course to have them ask to be helped by these excellent sales men and to do there paperwork in financial to ask for Sheryl Glass or Katherin. Beautiful people More