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Puente Hills Toyota

City of Industry, CA

4.6
1,363 Reviews
Call Dealership (626) 669-3749
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17070 Gale Ave

City of Industry, CA

91745

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1,363 Reviews of Puente Hills Toyota

April 01, 2026

Raymond has excellent customer service. Always helpful. He explained the services needed, never pushy. Always a pleasure when I’ve come in contact with him. More

by stephies.nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
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Apr 02, 2026 -

Puente Hills Toyota responded

We’re grateful for your five stars! Raymond will be so pleased to hear your kind words. Thank you for choosing Puente Hills Toyota!

March 30, 2026

Service Department is simply the best. Tom is the best in that service department. Excellent, quick and reliable More

by bohemiascr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 30, 2026 -

Puente Hills Toyota responded

Thank you for sharing your feedback about Tom and the team! We appreciate your support and look forward to serving you again at Puente Hills Toyota. Safe travels!

March 28, 2026

This dealership has been very good to me the past 3 years. They always get me out ahead of time when I'm getting my vehicle serviced. This time Raymond was honest and delivered ahead of schedule on a v More

by M Lozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Mar 30, 2026 -

Puente Hills Toyota responded

Thank you for your continued trust over the past three years! We're thrilled to hear Raymond and our team consistently deliver efficient and honest service. We look forward to serving you again at Puente Hills Toyota!

March 26, 2026

It is very good customer service. I work with nice work, keep going. Doing good job. More

by abdulnour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 27, 2026 -

Puente Hills Toyota responded

Abdulnour, thank you for leaving Puente Hills Toyota with your positive feedback!

March 26, 2026

I was charged to rotate tires when I never requested. They just throw it in the invoice to see if it sticks which they stuck it to me More

by Giovanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Anderson
Report | Print
Apr 06, 2026 -

Puente Hills Toyota responded

Giovanni, I'm sorry to hear about your frustration with the tire rotation charge. We certainly don't intend to surprise our customers with any unexpected fees. If you could give me a call, I'd be happy to discuss this further and see how we can make things right for you. Thank you, Sarah Cruz - Customer Service Manager - (626) 923-6433

March 25, 2026

Great service I appreciate Tom my service advisor . Thank you for everything and support for many years with Toyota. More

by Mr Cabral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 25, 2026 -

Puente Hills Toyota responded

We're grateful for your long-time support! Thanks for choosing Puente Hills Toyota and for the shoutout to Tom!

March 24, 2026

Randy is awesome. Quick response and professional, he always talk to me with a smile. Strongly recommended Randy at Toyota Puente Hills. More

by Kien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Castillo
Report | Print
Mar 24, 2026 -

Puente Hills Toyota responded

Kien, we're so happy you had a good experience with Randy! We really appreciate your business and your review! Thank you from all of us at Puente Hills Toyota.

March 22, 2026

The Service department is very efficient. Johnny Dang in Service is absolutely the very best! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Dang, Service Dept
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Mar 23, 2026 -

Puente Hills Toyota responded

We are so happy that our Puente Hills Toyota team delivered an excellent experience. It's awesome to hear you were in great hands with Johnny. Thank you, Jill!

March 22, 2026

Arrived 20 minutes earlier than my scheduled time, and was greeted within minutes. Service was smooth and quick. More

by Fanniewang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Anderson
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

We're so glad to hear you had a smooth and quick service experience, Fannie! Thanks for choosing Puente Hills Toyota.

March 21, 2026

Randy helped us a lot to fix my brand new 2026 BZ, it was in the delay for 3 days due to front camera shattered More

by rodolfo.hernandez717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Castillo, Tom Anderson
Report | Print
Mar 23, 2026 -

Puente Hills Toyota responded

Thank you for sharing your feedback! Randy and our team were happy to assist at Puente Hills Toyota. See you next time!

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