Puente Hills Toyota

This dealership damaged the door edge and take no responsibility on it and tried to blame me I did it was stated by Sarah the customer relation. When I pick up my vehicle last week 05/28/24 after the responsibility on it and tried to blame me I did it was stated by Sarah the customer relation. When I pick up my vehicle last week 05/28/24 after the regular maintenance and recall I noticed the door edge was damaged seem like it was banged up against a concrete wall and I had one of the service advisors Randy took a photo of it before I drove off during that time it was freshly damaged and still concrete residue on the edge. Today 06/04/24 came back for the recall part and tried to have them fixed the damaged edge and Sarah (customer relations) call said they are not responsible for it and totally on me. Please do yourselves a favor don’t bring your vehicle here! More

They used to be so good in the past I have been a client since 2008. But now they have not care about their clients consumer service. I call to complain about a vehicle I bought brand new and the sensors di since 2008. But now they have not care about their clients consumer service. I call to complain about a vehicle I bought brand new and the sensors did not go on. I was given the run around and the lady that answered the phone was giving me the wrong answers when confronted she hang up the phone on me. I have bought several vehicles from here and will never have them service my account ever. again More

Did an on-line purchase at Puente Hills Toyota. Salesperson Alex Lim was awesome. Very smooth transaction. Vehicle was priced very fairly. No hidden fees at time of financing. Alex kept me in Salesperson Alex Lim was awesome. Very smooth transaction. Vehicle was priced very fairly. No hidden fees at time of financing. Alex kept me in the loop with the progress of the transaction and helped coordinate a pickup with my transport carrier. I would highly recommend the dealer for their quality of vehicles and for providing great sales support. Thanks Alex! More

I worked with Benny Fu, who was exceptionally helpful in getting me into a new hybrid. He was prompt, professional, and able to work with me. He was able to keep dealer add-ons waived. Both Benny and Sim we getting me into a new hybrid. He was prompt, professional, and able to work with me. He was able to keep dealer add-ons waived. Both Benny and Sim were very professional and helpful in following up with me for the cashier's check, to ensure I didn't have to pay any unwanted financing fees. I appreciate their thoughtfulness and would highly recommend my friends buy from them. More

Dishonest employees from Tech, service advisor as well as Customer relations Manager. Claimed to make Recall repairs (4) failed to calibrate SAS, Did not perform health check to verify quality of repair and Customer relations Manager. Claimed to make Recall repairs (4) failed to calibrate SAS, Did not perform health check to verify quality of repair and stated the car was test driven on freeway after repairs, which did not happen. According to the mileage in/out. I find it very concerning that Safety Recall Repairs were handled with such negligence. ABS, EPS SYSTEMS had "repairs" done but they didn't bother to verify repairs were completed properly before returning the car to its 75yr old owner. Also they closed the Recalls as if they were completed Correctly...Im at a loss for words More

I recently had my 2021 RAV4 Prime serviced at Puente Hills and Tom Anderson helped me and he was exceptional as usual. Service was timely and Tom kept me informed on the progress. Tom has always been pr Hills and Tom Anderson helped me and he was exceptional as usual. Service was timely and Tom kept me informed on the progress. Tom has always been professional, knowledgeable and helpful. More

I walked into the Puente Hills Dealership, and I was helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phas helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phase, it was clear that they were trying to rip me off. I told them that I was on the Longo waitlist, and Danny said that he worked there before and that they also charge a huge mark up for those who are put on the waitlist. I'm fairly confident that he was lying about that. They also tried to get me to pay a $10,000 mark up, and then they discounted it by $2,000 acting like it was a great deal. Just be careful of these people. They will try to charge you the most that they can get out of you. More

Thank you so much to Luis Parnass for his great customer service and help to get us the best deal for our new car. We appriaciate your assistance and guidance. We're very happy and please with our election service and help to get us the best deal for our new car. We appriaciate your assistance and guidance. We're very happy and please with our election. More