Puente Hills Toyota

I walked into the Puente Hills Dealership, and I was helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phas helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phase, it was clear that they were trying to rip me off. I told them that I was on the Longo waitlist, and Danny said that he worked there before and that they also charge a huge mark up for those who are put on the waitlist. I'm fairly confident that he was lying about that. They also tried to get me to pay a $10,000 mark up, and then they discounted it by $2,000 acting like it was a great deal. Just be careful of these people. They will try to charge you the most that they can get out of you. More

Thank you so much to Luis Parnass for his great customer service and help to get us the best deal for our new car. We appriaciate your assistance and guidance. We're very happy and please with our election service and help to get us the best deal for our new car. We appriaciate your assistance and guidance. We're very happy and please with our election. More

They perfect place to buy a car. Excellent service. Mr Alex our sales man excellent very professional and excellent advices. I recommend this dealer to all my friends. Alex our sales man excellent very professional and excellent advices. I recommend this dealer to all my friends. More

Great team they helped me out and gotMe my rav4 thank Great team they helped me out and got Me my rav4 thank you jose and Fernando Great team they helped me out and got Me my rav4 thank you jose and Fernando More

I really enjoy Alex Lim professional and down to the earth service. His patience and reliable recommendation help me find my dream car at a good deal. Big thanks to Alex!! earth service. His patience and reliable recommendation help me find my dream car at a good deal. Big thanks to Alex!! More

Thank you Alex Lim for the great customer service and deal you got me. If you are looking for a vehicle Alex Lim will help you find the perfect vehicle you are looking for and great deals. I enjoyed his deal you got me. If you are looking for a vehicle Alex Lim will help you find the perfect vehicle you are looking for and great deals. I enjoyed his patience and understanding. He will demonstrate the vehicle and it’s features. More

They were very helpful and straightforward. Helped us right away and were very kind about it. Got the car I wanted at a great deal. Still can't believe it. I recommend them. right away and were very kind about it. Got the car I wanted at a great deal. Still can't believe it. I recommend them. More

My experience at PUENTE HILL TOYOTA SERVICE on September 22 I bought TOYOTA for my two children two years ago. One is Camery 2018 and the other one is RAV4 2019, on September 22nd I brought the RAV4 to P 22 I bought TOYOTA for my two children two years ago. One is Camery 2018 and the other one is RAV4 2019, on September 22nd I brought the RAV4 to Puente Hill Toyota for maintain service. The experience was unfortunately sad. I share my experience with you here. . 1)At the reception area, a girl named Yongjun Jia received me. I explained to her the problem of the car. One: Car Player does not work, second is jerking when starting the car, and third: the tire indicator light is on. She used the iPad taking pictures around and sent the car to the workshop for repairs. 2)After two hours, she called me and said the problems are fixed. Saying the tires were okay, and no car jerking problems were found. The car player is normal by their iphones. After signing the paper, I got into the car, plugged in my Iphone to test the car player and found that it was not repaired. , And then found a long crack in the windshield 3)Then this Ms. Jia, tested her phone, but it still didn't work, then she called a repairman, worked it for a while, and said it worked. 4) Because of the cracks on the windshield, a customer manager was called over her name is SARAH CRUZ. She said that the cracks was caused by a rock chip and had nothing to do with their repairs. 5) I refused to accept her statement and insisted that the windshield was good when the car brought to her, and the windshield was broken when it came out from the repair shop, she asked me to call my insurance company. It makes me feel ridiculous and shameful, put Ms.Jia‘’s lie, and the customer manager Sarah's irresponsible attitude together, I feel that this company might be an origination of dishonesty , I thought of calling the police 911. Later, the Shop Foreman called Mel Hees came out and told me that the cracks might be that there was a previvor rock attack, because the hot weather the small den might have cracked windshield in the workshop due to the hot temperature . He said that he had already reported to the service department director who was not in the company at the time and asked me to come again the next day, on September 23, to have a communication with the director. 6) At 9 a.m. on September 23, I came to Puente Hill service department and met director Kevin Cho. He came out to look at the car and said that it might be caused by a rock churning, or maybe it was cracked because of the hot temperature in the workshop that day, he Proposed to replace the windshield for me at my cost $299 and he waived the labor cost. Because of this unpredicted happening, I didn't go to work for two days. So, I agreed on his proposal. It means that next Tuesday on 28th the windshield will arrive to the shop and I will bring the car back to replace the glass. This is my experience at Puente Hill Toyota service department. Because this time the repair was bumpy and time-consuming, I had the opportunity to communicate with the staffs and observe the working place. 1) The staffs were scattered, eating at the work station, playing with mobile phones, chatting. 2) lying, neglecting, ignorant and arrogant 3) I don’t know if It is a group of cheating or dishonesty (to be observed and verified) I am a loyal customer to Toyota brand. I have purchased dozens of TOYOTA cars for both personal and business in different countries over 30 years. The first car of both my children are TOYOTA. In fact, I am disappointed and helpless with Puente Hill's service department. Because of Covid is still in pandemic, I chose to forgive this time, hoping that they would improve and win their trust back with honesty. More