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Puente Hills Toyota
City of Industry, CA
1,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,302 Reviews of Puente Hills Toyota
September 04, 2023
Dishonest employees from Tech, service advisor as well as Customer relations Manager. Claimed to make Recall repairs (4) failed to calibrate SAS, Did not perform health check to verify quality of repair and Customer relations Manager. Claimed to make Recall repairs (4) failed to calibrate SAS, Did not perform health check to verify quality of repair and stated the car was test driven on freeway after repairs, which did not happen. According to the mileage in/out. I find it very concerning that Safety Recall Repairs were handled with such negligence. ABS, EPS SYSTEMS had "repairs" done but they didn't bother to verify repairs were completed properly before returning the car to its 75yr old owner. Also they closed the Recalls as if they were completed Correctly...Im at a loss for words More
by Dansby3243
Employees Worked With
Sarah Cruz, Isaac Diaz, Lupe (service),Unknown Tech
December 01, 2022
I recently had my 2021 RAV4 Prime serviced at Puente Hills and Tom Anderson helped me and he was exceptional as usual. Service was timely and Tom kept me informed on the progress. Tom has always been pr Hills and Tom Anderson helped me and he was exceptional as usual. Service was timely and Tom kept me informed on the progress. Tom has always been professional, knowledgeable and helpful. More
by MRSocal
Employees Worked With
Tom Anderson
May 21, 2022
This place is nothing but a SCAM. Insane markups on cars and they refuse to negotiate with you. They talk about how the market is and how they need to make a living, but what about th Insane markups on cars and they refuse to negotiate with you. They talk about how the market is and how they need to make a living, but what about the people who have to pay for the car? They would not try to work with me when I told them I had three kids to provide for. They are obviously only in it for themselves. They lied to me about what cars they had in stock to get me to go to the dealership. Then tried to sell me a car I did not want. They avoided all my questions, asking me questions in return. How would I learn anything about their business? Also, NEVER go to Robert. He is the worst car dealer there!! He was insanely rude to me when we we asked him for a pamphlet! I asked and he smiled at me, but walked off saying, “Get it yourself.” I know I wasn’t going to buy a car from him, but it was completely unnecessary. Only go to this dealer if you want to be ripped off and rude to. More
by Jazminerami
Employees Worked With
Robert
March 09, 2022
I walked into the Puente Hills Dealership, and I was helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phas helped by Lana and Danny. Lana was very nice and I felt like I could trust her when I first interacted with her. However, during the negotiation phase, it was clear that they were trying to rip me off. I told them that I was on the Longo waitlist, and Danny said that he worked there before and that they also charge a huge mark up for those who are put on the waitlist. I'm fairly confident that he was lying about that. They also tried to get me to pay a $10,000 mark up, and then they discounted it by $2,000 acting like it was a great deal. Just be careful of these people. They will try to charge you the most that they can get out of you. More
by prestonmth
Employees Worked With
Danny Anbar
February 03, 2022
Lana was very pleasant to do business with, professional and helpful, we did the deal in a very reasonable time, looking forward for more Services experience in the future! and helpful, we did the deal in a very reasonable time, looking forward for more Services experience in the future! More
by Sohinn
Employees Worked With
Lana
January 14, 2022
Thank you so much to Luis Parnass for his great customer service and help to get us the best deal for our new car. We appriaciate your assistance and guidance. We're very happy and please with our election service and help to get us the best deal for our new car. We appriaciate your assistance and guidance. We're very happy and please with our election. More
by kooptaporn
Employees Worked With
luis parnass
December 12, 2021
They perfect place to buy a car. Excellent service. Mr Alex our sales man excellent very professional and excellent advices. I recommend this dealer to all my friends. Alex our sales man excellent very professional and excellent advices. I recommend this dealer to all my friends. More
by Teresa5566
Employees Worked With
Jose Diaz, Rene Prado
October 22, 2021
I really enjoy Alex Lim professional and down to the earth service. His patience and reliable recommendation help me find my dream car at a good deal. Big thanks to Alex!! earth service. His patience and reliable recommendation help me find my dream car at a good deal. Big thanks to Alex!! More
by MICHELE CHONG
Employees Worked With
ALEX LIM
October 09, 2021
Thank you Alex Lim for the great customer service and deal you got me. If you are looking for a vehicle Alex Lim will help you find the perfect vehicle you are looking for and great deals. I enjoyed his deal you got me. If you are looking for a vehicle Alex Lim will help you find the perfect vehicle you are looking for and great deals. I enjoyed his patience and understanding. He will demonstrate the vehicle and it’s features. More
by selenaalvarez1920
Employees Worked With
Alex Lim
