Puente Hills Ford

Excellent service. I hope ford will have sales on FULL synthetic oil change at special discounts to members. I hope ford will have sales on FULL synthetic oil change at special discounts to members. More

All the employees are always very friendly and helpful, Kevin was super friendly and helpful Kevin was super friendly and helpful More

Excellent customer service by Kenneth , explained to me exactly what was done to my vehicle and provided me information . keep the good work 😊 exactly what was done to my vehicle and provided me information . keep the good work 😊 More

Steve was incredibly knowledgeable and patient! I truly appreciate the care he took in helping us get into a new vehicle. I truly appreciate the care he took in helping us get into a new vehicle. More

Michelle was of great help throughout the entire process of getting the repairs done. The repairs were done fairly quick. of getting the repairs done. The repairs were done fairly quick. More

Alfredo was so genuine and helpful without being intrusive in our decision making. Thank you Team Puente Hills! intrusive in our decision making. Thank you Team Puente Hills! More

Aber and Alonso were very helpful! They were kind and professional and made the process flow smoothly. As far as financing, Kristen Sophiea, she was rude and ill-mannered. She was not They were kind and professional and made the process flow smoothly. As far as financing, Kristen Sophiea, she was rude and ill-mannered. She was not personable and we found her to be offensive. When making a big purchase, whether it be a home, car, etc., there is a certain level of respect that should be considered towards the client. She disregarded us and our questions completely as a family purchasing a "family car". She was irritated every time we asked a question and tried her least to explain anything to us. We would never recommend anyone to her or ever work with her again! Because of Kristen, We would not recommend this dealership, unless they had another option to work with a different financing agent. More

Very attentive Thank you very much for catching the error to my vehicle and fast turn around to my vehicle and fast turn around More

Shannon was not very concerned about the issues with my car, did not explain well the desired outcomes and why it was necessary to apply the fixes and then wanted to charge an exorbitant amount. Nor did gi car, did not explain well the desired outcomes and why it was necessary to apply the fixes and then wanted to charge an exorbitant amount. Nor did give me confidence in the service nor dealer knowledge. More

Everyone was very helpful and courteous through the entire process. When we showed up they had the car we were interested in already waiting for us. We immediately took a test drive and then the paperw entire process. When we showed up they had the car we were interested in already waiting for us. We immediately took a test drive and then the paperwork started. More