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Puente Hills Ford

City of Industry, CA

4.2
579 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 579 reviews

September 09, 2026

We are in our 3 car with Puente Ford . The process has been so easy .All staff are very professional and helpful . highly recommend More

by Gperales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Dave Okamoto, Manny Mendez
September 08, 2026

This place is a nightmare, not only will they misdiagnose your vehicle and not take accountability, they will lie to your face directly. Please do yourselves a favor and avoid this place at all costs. Servic More

by Eddie.becerra8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Okamoto, Ken Vasquez, John Twiford
September 01, 2026

The service technician was friendly, knowledgeable and professional in his service of my vehicle the Mustang Mach E. More

by rj_navarette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Ken Vasquez
August 08, 2026

Puente Hills Ford has quality service when visiting. The service man name Micheal attended me and we connected right away. I asked any question and it was answered professional. I was able to trust Mike More

by Cardenas.Steven027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal “Mike” & John from Puente Hills Ford Services
Aug 11, 2026 -

Puente Hills Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 06, 2026

They were extremely caring and patient and very to work with, the staff was wonderful, all the way down to last signature of all the paperwork that had to be filled out. I would definitely go back there ag More

by Tonycarter53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Canepa
Aug 06, 2026 -

Tonycarter53 responded

Puente Hills Ford Aug 6, 2026 Tonycarter53 They were extremely caring and patient and very to work with, the staff was wonderful, all the way down to last signature of all the paperwork that had to be filled out. I would definitely go back there again to but another car.

August 05, 2026

I was able to get the car I wanted nothing fancy just a work vehicle of my choosing and did not waste my time showing me completely different vehicles I hate that but my salesman knew that was was excellen More

by cool2bbueno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Contracts woman was very helpful at the end , Alfonso Alvarez, Michelle Marroquin
Aug 06, 2026 -

Puente Hills Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2026

The customer service from Caroline Morales at the service department was excellent. She scheduled me a service appointment for a recall on my truck during the 3rd week of August due to my oversea trip. How More

by L Chang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Morales
Aug 30, 2026 -

Puente Hills Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

July 01, 2026

Great service and nice hospitality, Everyone there is very nice and very helpful in finding what your looking for! More

by carlosssserna7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo
Jul 02, 2026 -

Puente Hills Ford responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2026

Worst experience of my life, went to look at a used car 2024 Chevy trax, the windshield was cracked when I called I wasn’t told this. The selling price was $19,000 they ran my credit and gave me an “option More

by Diego.alex08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Manager
Jun 30, 2026 -

Puente Hills Ford responded

Hello, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please reach out to us at (626) 964-3673 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 26, 2026

Michael Gutierrez did a good job in assisting me with my appointment that day. He is very professional and straight to the point regarding the maintenance that I need for my vehicle. Also, the team that wor More

by uly_1122
Recommend Dealer
Yes
Employees Worked With
Michael Gutierrrez
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