Puente Hills Ford
City of Industry, CA
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We are in our 3 car with Puente Ford . The process has been so easy .All staff are very professional and helpful . highly recommend The process has been so easy .All staff are very professional and helpful . highly recommend More
This place is a nightmare, not only will they misdiagnose your vehicle and not take accountability, they will lie to your face directly. Please do yourselves a favor and avoid this place at all costs. Servic your vehicle and not take accountability, they will lie to your face directly. Please do yourselves a favor and avoid this place at all costs. Service manager is a joke doesnt do his job properly, as well as the advisors and technicians. Horrible experiences happen here More
Puente Hills Ford has quality service when visiting. The service man name Micheal attended me and we connected right away. I asked any question and it was answered professional. I was able to trust Mike The service man name Micheal attended me and we connected right away. I asked any question and it was answered professional. I was able to trust Mike with my every need to my visit. Quality results were done: air in my tires, maintenance to my car, and I was a satisfied customer. Mike introduced me to John, who also did his part to make the whole experience a great one. I will definitely recommend Puente Hills Ford Service to friends and families. Thank you, Ford Blue. More
They were extremely caring and patient and very to work with, the staff was wonderful, all the way down to last signature of all the paperwork that had to be filled out. I would definitely go back there ag with, the staff was wonderful, all the way down to last signature of all the paperwork that had to be filled out. I would definitely go back there again to but another car. More
I was able to get the car I wanted nothing fancy just a work vehicle of my choosing and did not waste my time showing me completely different vehicles I hate that but my salesman knew that was was excellen work vehicle of my choosing and did not waste my time showing me completely different vehicles I hate that but my salesman knew that was was excellent and was very respectable and very patient with me More
The customer service from Caroline Morales at the service department was excellent. She scheduled me a service appointment for a recall on my truck during the 3rd week of August due to my oversea trip. How department was excellent. She scheduled me a service appointment for a recall on my truck during the 3rd week of August due to my oversea trip. However, the situation changed and Ms. Morales was able to secure an earlier appointment at my house before I leave for my trip. Technician Angel arrived and completed the task quickly. More
Worst experience of my life, went to look at a used car 2024 Chevy trax, the windshield was cracked when I called I wasn’t told this. The selling price was $19,000 they ran my credit and gave me an “option 2024 Chevy trax, the windshield was cracked when I called I wasn’t told this. The selling price was $19,000 they ran my credit and gave me an “option contract, for $28,000 with $9000 worth of options I was told I had to accept no choice if I wanted the car. Please advise of the “options” before running people’s credit. Shameful. I would not recommend this dealer. Dealerships sale cars not options. More
Michael Gutierrez did a good job in assisting me with my appointment that day. He is very professional and straight to the point regarding the maintenance that I need for my vehicle. Also, the team that wor appointment that day. He is very professional and straight to the point regarding the maintenance that I need for my vehicle. Also, the team that work on my vehicle that day they did an awesome job thank you. More
